**About EDU**: EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses: - ** Australian Learning Group (ALG)** - VET provider for international students. Learn more about ALG. - ** Ikon Institute of Australia (Ikon)** - HE provider for domestic and international students. Learn more about Ikon. **About You**: The offshore role is a Permanent Work From Home and Mid Shift (1:00 PM - 10:00 PM Colombia Time) position. **Key Responsibilities** - ** Student Communication**: Maintain clear communication with prospective students and agents, managing follow-ups for unconverted offers and providing timely updates ahead of course commencement. - ** Document Management**: Issue eCoEs from PRISMS and ensure all student records are maintained accurately in the student management systems. - ** Student and Agent Relations**: Provide exceptional customer service to agents and prospective students, ensuring a smooth admission process and gathering feedback to improve service. - ** Compliance and Quality Assurance**: Ensure compliance with all relevant legislation, including the ESOS Act, RTO Standards, and Higher Education Standards. Support the team with quality assurance initiatives and continuous improvement processes. - ** General Administration**: Complete any other administrative tasks as directed by the International Admissions Manager. **Education, Experience, and Skills** - A Bachelors degree or higher is preferred. - At least 3 years of experience in a similar role. - Experience with PRISMS, Student Management System (SMS) software (RTO Manager and Wisenet preferred), and CRM systems (Zendesk and HubSpot preferred). - Ability to deliver exceptional customer service and build rapport with students, agents, and internal teams. - Excellent IT literacy, particularly with Microsoft Office and student management software. - Proactive work habits with a keen eye for detail and strong time-management skills. **Diversity & Inclusion** **Next steps