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TRAINING COORDINATOR / CALL CENTER BILINGÜE

4.000.000 $ (gross monthly) 1 position 28/feb/2025 full time this is your chance! at bpo global services, we are an inclusive community of global talent, building strong connections with every interaction. we’re currently looking for a training coord...


TECHNICAL WRITER

Full time Tiempo completo

Job description our client, gatestone & co. established in 1926, have forged an exceptional legacy in the realm of contact center and bpo services. with a steadfast commitment to delivering customer care, technical support, tele sales, digital solutions, social media management, back office support, and receivable management, our client emerges as a paragon of excellence. their global footprint spans interactions with renowned fortune 500 companies, making an impact that reverberates across industries. they have meticulously woven a work environment that values expertise, nurtures growth, and rewards innovation. by fostering a culture of service excellence and forward thinking, our client empowers its employees to be drivers of change. with accolades like the jd power & associates award for customer service excellence, our client signifies a commitment to exceptional performance and global recognition. embark on this journey with them, where your aspirations find a thriving ecosystem to flourish. job description be part of our client’s team as a senior proposal writer , where your expertise in transforming complex technical concepts into clear and engaging documentation will shape the future of technology. in this role, you'll have the opportunity to create and maintain a diverse range of technical documentation, including rfps, user guides, and installation manuals. your words will bridge the gap between intricate technical details and various audiences, contributing to our client's mission of delivering top-tier services. here’s an overview of your future role: empl...


WFM SUPERVISOR

About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally.presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand ...


(NJI444) IT DIGITAL AND AI BID MANAGER

About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcoms strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-rela...


GLOBAL IT DIGITAL AND AI BID MANAGER

It digital and ai bid manager 3 days ago be among the first 25 applicants transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations...


IT DIGITAL AND AI BID MANAGER | (QY657)

About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcoms strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-rela...


COORDINADOR DE SELECCIÓN | [AA045]

Cuéntanos, ¿por qué eres el candidato ideal para esta oferta? 0 caracteres de 2,000 formación académica: profesional en psicología, sociología, ciencias humanas o carreras afines, con especialización. experiencia: mínimo 4 años liderando procesos de selección, preferiblemente en el sector salud, temporales, financiero, bpo o empresas con enfoque en transformación digital. manejo avanzado de indicadores de gestión en selección y metodologías de medición de efectividad en procesos de reclutamiento. experiencia en la relación y gestión de clientes internos, asegurando alineación con las necesidades organizacionales. conocimientos en evaluación por competencias, assessment center y pruebas psicotécnicas. dominio de plataformas de reclutamiento y gestión de talento humano. responsabilidades clave: diseñar y ejecutar estrategias de selección alineadas con las necesidades de la organización, asegurando la atracción del mejor talento. supervisar y analizar indicadores de gestión para evaluar la efectividad de los procesos de selección y proponer mejoras continuas. gestionar la relación con clientes internos, identificando necesidades y brindando soluciones estratégicas en la atracción de talento. liderar y desarrollar el equipo de selección, asegurando metodologías ágiles y efectivas en los procesos de reclutamiento. garantizar la calidad en la experiencia del candidato, asegurando procesos eficientes, transparentes y alineados con la cultura organizacional. optimizar el uso de herramientas tecnológicas para mejorar la eficiencia en la búsqueda, evaluación y cont...


BILINGUAL REAL TIME ANALYST - WFM. ENGLISH LELVEL (BUL232)

2 weeks ago be among the first 25 applicants direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual real time analyst, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. requirements to apply: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. job responsibilities: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportunities for improvement in staffing and scheduling. • provide regular upda...


[W-492] PRACTICANTE DE COMUNICACIONES

Descripción del puesto: buscamos un(a) practicante proactivo(a) y creativo(a) para apoyar en las estrategias de comunicación interna y externa de nuestra empresa del sector bpo. esta posición es ideal para estudiantes que deseen adquirir experiencia real en un entorno corporativo dinámico, multicultural y orientado al cliente. responsabilidades: - apoyar en la redacción y diseño de comunicados internos y contenido corporativo. - gestionar contenidos para redes sociales corporativas (linkedin, instagram, etc.). - apoyar en la organización de eventos internos. - colaborar en el posicionamiento de la marca empleadora. requisitos: - estudiante de últimos ciclos de comunicación, periodismo, marketing o carreras afines. - conocimientos básicos en herramientas de diseño (canva, photoshop, etc.) y edición de video (deseable). - interés por temas de cultura organizacional, branding interno y comunicación digital. - proactividad, creatividad y buena capacidad de organización. - inglés intermedio. ofrecemos: - convenio de prácticas profesionales. - horario flexible. - buen clima laboral y acompañamiento constante....


IT DIGITAL AND AI BID MANAGER

Contrato a término indefinido Tiempo completo

About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost in...


DIRECTOR COMERCIAL NACIONAL - SECTOR EDUCATIVO | [U-702]

**descripción del cargo**: estamos buscando un/a director comercial en medellín para liderar el equipo comercial de una empresa líder que gestiona el conocimiento gerencial en entornos presenciales y virtuales, comprometida con el desarrollo de las personas y las organizaciones, el fomento del espíritu empresarial y la formación integral, para liderar los procesos de ventas y matriculas, logrando un mejor desempeño integral del equipo comercial y gestionar el crecimiento de la universidad. esta persona tendrá a cargo entre 5 a 6 personas de las áreas de call center, las sedes de medellín y barranquilla, la estrategia de colegios para captar nuevos estudiantes y la analítica de ventas. debe ser una persona apasionada por su trabajo, que tenga la capacidad de generar relaciones y traer nuevos estudiantes y clientes, cumpliendo con los objetivos de la organización. **requerimientos**: - mínimo 10 años de experiência en un puesto senior como gerente o director de ventas, o afines, con experiência en empresas de servicios. seria un plus si viene de instituciones educativas. - seria una ventaja que tuviera experiência en el área de admisiones en instituciones de educación superior. - alto conocimiento en métricas, modelos numéricos, tendencias de ventas. - profesional en negocios, economía, ingeniería, administración, mercadeo o carreras afines. - deseable con especialización o maestría en mercadeo, innovación o proyectos. - indispensable que tenga experiência en el manejo de call center, contact center o bpo. - ideal que tenga experiência trabajando en la venta de se...


COORDINADOR DE VENTAS NO PRESENTES NACIONALES (CALL CENTER) - (LRO-693)

Empresa call center. ventas nacionales. requiere incorporar. a. su. equipo de. trabajo coordinador. de ventas nacionales no presentes se requiere tener experiencia. en 1-reclutamiento de ejecutivos 2- capacitacion y puesta en marcha. de. los ejecutivos 3- manejo de plataformas credibanco y redeban 4- manejo de contracargos. visa - master card - amex - diners 4- habilidades comerciales 5- habilidades. de. trabajo bajo presion 6- manejo de. venta no presente. 7- experiencia. certificada...


(XR-283) | DIRECTOR COMERCIAL NACIONAL - SECTOR EDUCATIVO

**descripción del cargo**: estamos buscando un/a director comercial en medellín para liderar el equipo comercial de una empresa líder que gestiona el conocimiento gerencial en entornos presenciales y virtuales, comprometida con el desarrollo de las personas y las organizaciones, el fomento del espíritu empresarial y la formación integral, para liderar los procesos de ventas y matriculas, logrando un mejor desempeño integral del equipo comercial y gestionar el crecimiento de la universidad. esta persona tendrá a cargo entre 5 a 6 personas de las áreas de call center, las sedes de medellín y barranquilla, la estrategia de colegios para captar nuevos estudiantes y la analítica de ventas. debe ser una persona apasionada por su trabajo, que tenga la capacidad de generar relaciones y traer nuevos estudiantes y clientes, cumpliendo con los objetivos de la organización. **requerimientos**: - mínimo 10 años de experiência en un puesto senior como gerente o director de ventas, o afines, con experiência en empresas de servicios. seria un plus si viene de instituciones educativas. - seria una ventaja que tuviera experiência en el área de admisiones en instituciones de educación superior. - alto conocimiento en métricas, modelos numéricos, tendencias de ventas. - profesional en negocios, economía, ingeniería, administración, mercadeo o carreras afines. - deseable con especialización o maestría en mercadeo, innovación o proyectos. - indispensable que tenga experiência en el manejo de call center, contact center o bpo. - ideal que tenga experiência trabajando en la venta de ser...


GLOBAL IT DIGITAL AND AI BID MANAGER

About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost inp...


PRACTICANTE DE TRANSFORMACION DIGITAL / 4558 - QXA793

**descripción empresa**: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: apoyo en el proceso de soporte para la soluciones de automatización que se encuentran en ambientes productivos **funciones del cargo**: **cargo**: practicante transformacion digital **salario práctico profesional**: $ 1.250.000+ eps + arl **tipo de contrato**: contrato de aprendizaje por 48 horas semanales **horario**: 8 a 6 pm **requisitos**: - tener conocimientos en sistemas y rpa - lenguaje de programación y desarrollo. - automatización de procesos - tener computador e internet **funciones**: - corrección de problemas en las automatizaciones que se encuentran en producción - soporte a aplicativos que se encuentran en producción - monitoreo de servicios en producción - alistamiento de equipos y licencias que serán utilizadas para desarrollar ...


BA-275 | COORDINADOR DE SELECCIÓN

Cuéntanos, ¿por qué eres el candidato ideal para esta oferta? 0 caracteres de 2,000 formación académica: profesional en psicología, sociología, ciencias humanas o carreras afines, con especialización. experiencia: - mínimo 4 años liderando procesos de selección, preferiblemente en el sector salud, temporales, financiero, bpo o empresas con enfoque en transformación digital. - manejo avanzado de indicadores de gestión en selección y metodologías de medición de efectividad en procesos de reclutamiento. - experiencia en la relación y gestión de clientes internos, asegurando alineación con las necesidades organizacionales. - conocimientos en evaluación por competencias, assessment center y pruebas psicotécnicas. - dominio de plataformas de reclutamiento y gestión de talento humano. responsabilidades clave: - diseñar y ejecutar estrategias de selección alineadas con las necesidades de la organización, asegurando la atracción del mejor talento. - supervisar y analizar indicadores de gestión para evaluar la efectividad de los procesos de selección y proponer mejoras continuas. - gestionar la relación con clientes internos, identificando necesidades y brindando soluciones estratégicas en la atracción de talento. - liderar y desarrollar el equipo de selección, asegurando metodologías ágiles y efectivas en los procesos de reclutamiento. - garantizar la calidad en la experiencia del candidato, asegurando procesos eficientes, transparentes y alineados con la cultura organizacional. - optimizar el uso de herramientas tecnológicas para mejorar la eficiencia en la bús...


BILINGUAL REAL TIME ANALYST - WFM (ENGLISH LELVEL B2)

2 weeks ago be among the first 25 applicants direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual real time analyst, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. requirements to apply: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. job responsibilities: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportunities for improvement in staffing and scheduling. • provide regular updates and reports on real-time perfo...


SECURITY OPERATIONS CENTER SENIOR ANALYST

Security operations center senior analyst join to apply for the security operations center senior analyst role at taskus security operations center senior analyst 3 weeks ago be among the first 25 applicants join to apply for the security operations center senior analyst role at taskus get ai-powered advice on this job and more exclusive features. direct message the job poster from taskus global corporate talent acquisition for americas & emea / onboarding / organizational development / recruiter/ headhunter about taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. taskus people first culture has grown the company to have approximately 45k employees worldwide.we are currently in twenty-three locations across twelve countries, including the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: taskus provides world-class benefit packages with competitive industry s...


TRINGUAL QUALITY ANALYST (PT- ENG-SP)

1 week ago be among the first 25 applicants direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service, currently experiencing constant growth in colombia. we want you to be part of this great team. we are looking for the position of trilingual quality analyst , responsible for achieving the targets set by the client and internal goals to ensure overall success. requirements to apply: candidate must be a graduate in any stream. experience as a quality analyst is desirable. candidate must have bpo experience. iso / copc certification will be appreciated. travel diploma will be appreciated. excellent oral, written, and interpersonal communication skills. exceptional listening and analytical skills. intermediate knowledge of pc hardware and software (word and excel). intermediate to advanced knowledge of internet technology; familiarity with cable modem technology is desired. strong knowledge of customer care processes and techniques. ability to work well in a team environment. dedication to providing exceptional customer service. job responsibilities: developing and implementing quality management procedures and systems. identifying and documenting areas for improvement. reviewing current policies and devising plans to enhance quality standards. analyzing the effectiveness of implemented changes. effective communication and report writing skills. excellent analytical skills to understand complex details. conducting tni when required. performing quality calibrations. we offer: i...


GLOBAL IT DIGITAL AND AI BID MANAGER

Contrato a término indefinido Tiempo completo

About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost in...


ANALISTA COMERCIAL Y MARKETING

Contrato a término indefinido Tiempo completo

Compañía del sector bpo, requiere para su equipo de trabajo profesional, tecnólogo o técnico en marketing, administración de empresas, ingeniería industrial o afines en áreas administrativas y/o marketing digital, para el cargo analista comercial y marketing. salario: 1.800.000 horario: lunes a viernes 8:00 am – 5:30pm / sábados 8:00am – 12:30pm (se descansa un sábado al mes). experiencia: 1 año de experiencia en roles de análisis comercial o marketing. experiencia previa en el sector de contact center, bpo o servicios empresariales. conocimientos: conocimiento demostrable en análisis de datos y elaboración de reportes comerciales. experiencia en desarrollo e implementación de estrategias de marketing b2b funciones: las funciones incluyen la elaboración y diagnóstico de propuestas comerciales, creación de tablas de precosteo para licitaciones, gestión de plataformas de contratación pública y privada, y análisis del comportamiento del mercado para identificar tendencias y necesidades de los clientes. además, se desarrollan e implementan estrategias de marketing digital y tradicional, se realiza seguimiento a kpis, se gestiona contenido en redes sociales y canales digitales, y se elaboran reportes de gestión comercial para la toma de decisiones. también se coordina la participación en eventos, se llevan a cabo estudios de satisfacción del cliente y se identifican oportunidades de crecimiento para la empresa....


GTR SECTOR CONTACT CENTER

Contrato a término indefinido Tiempo completo

Importante multinacional del sector de bpo esta en busqueda de un profesional con experiencia como gestor de tiempo real, el cual tendra a cargo las siguientes responsabilidades: dar alarmas tempranas sobre lo sucedido en cada intervalo sobre nivel de servicio, nivel de abandono y aht / tma o productividad para procesos back. dar alarmas tempranas sobre lo sucedido en cada intervalo sobre tiempos de primera respuesta. identificación de las posibles causas de la pérdida de indicadores si es el caso, a nivel operativo (volumen de contactos, aht, adherencia, entre otros) generar hipótesis sobre el motivo de los contactos de los clientes o casos, que nos estén impactando los indicadores monitorear performance global de las operaciones conocer la programación diaria de la operación y controlar su cumplimiento para dar alarmas o proponer acciones en caso de que la planeación no se dé. requisitos: tecnólogo o estudiante de sexto (6) semestre en delante de carreras profesionales experiencia mínima de un (2) años en procesos estadísticos y análisis de datos e información en operaciones de atención presencial, telefónica, digital o similar, preferiblemente en el sector de telecomunicaciones o servicios. excelente conocimiento de sistemas ofimáticos te ofrecemos: contrato indefinido estabilidad crecimiento modalidad presencial si cumples el perfil y quieres ser parte de este gran team, ¡postulate!...


TRAINING LEAD

Intouchcx bogota, d.c., capital district, colombia about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job are you looking for an exciting new challenge? intouchcx is looking for you! as one of the world’s leading outsourcing companies, intouchcx is seeking our next generation of leaders. by fostering a bold and competitive culture, we set the bar for excellence, both internally and within the bpo industry. we’re hiring a training lead to oversee training initiatives by providing support and supervision to our training facilitators and training support staff. our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives. as training lead, you will… promote an inclusive learning environment with a focus on employee engagement and retention manage the client-partner relationship as the point of contact for the training team provide coaching and development based on performance evaluations to direct reports analyze trainee performance and trends participate in client-partner meetings be responsible for various tasks such as business reviews, reporting obligations and project manag...


COORDINADOR DE VENTAS NO PRESENTES NACIONALES (CALL CENTER)

Tiempo Completo Tiempo completo

Empresa call center. ventas nacionales. requiere incorporar. a. su. equipo de. trabajo coordinador. de ventas nacionales no presentes se requiere tener experiencia. en 1-reclutamiento de ejecutivos 2- capacitacion y puesta en marcha. de. los ejecutivos 3- manejo de plataformas credibanco y redeban 4- manejo de contracargos. visa - master card - amex - diners 4- habilidades comerciales 5- habilidades. de. trabajo bajo presion 6- manejo de. venta no presente. 7- experiencia. certificada...


SECURITY OPERATIONS CENTER ANALYST-1

About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand...


SECURITY OPERATIONS CENTER ASSOCIATE-2

About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand...


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