1 week ago Be among the first 25 applicants Direct message the job poster from IGT Solutions We are a multinational company that works in the telecommunications sector or BPO focused on customer service, currently experiencing constant growth in Colombia. We want you to be part of this great team. We are looking for the position of Trilingual Quality Analyst , responsible for achieving the targets set by the client and internal goals to ensure overall success. Requirements to apply: Candidate must be a graduate in any stream. Experience as a Quality Analyst is desirable. Candidate must have BPO experience. ISO / COPC certification will be appreciated. Travel Diploma will be appreciated. Excellent oral, written, and interpersonal communication skills. Exceptional listening and analytical skills. Intermediate knowledge of PC hardware and software (Word and Excel). Intermediate to advanced knowledge of Internet technology; familiarity with cable modem technology is desired. Strong knowledge of customer care processes and techniques. Ability to work well in a team environment. Dedication to providing exceptional customer service. Job Responsibilities: Developing and implementing quality management procedures and systems. Identifying and documenting areas for improvement. Reviewing current policies and devising plans to enhance quality standards. Analyzing the effectiveness of implemented changes. Effective communication and report writing skills. Excellent analytical skills to understand complex details. Conducting TNI when required. Performing Quality Calibrations. We Offer: Indefinite term contract + benefits according to law. Opportunities for professional growth. Biweekly payments. Immediate hiring. Full availability + 2 days off per week. Work from Office (WFO). About IGT Solutions IGT Solutions (IGT) is a leading BPM, Technology, and Digital Services company dedicated to innovation and excellence across Travel, Transportation, and Hospitality domains. Founded in 1998, with a focus solely on the Travel industry, we serve more than 70 major clients globally, including top airlines, travel companies, and hospitality providers. We offer digital contact center services, travel technology, and innovative digital solutions for various travel processes. IGT employs over 11,000 travel experts worldwide, providing services to airlines, travel management companies, online travel agencies, hotels, and more. Our certifications include ISO 27001:2013, CMMI SVC Level 5, ISAE-3402, COPC v6.0, and PCI DSS 3.2, following Six Sigma process improvements. IGT Solutions is committed to equal employment opportunity, hiring based on qualifications and ability, without discrimination based on age, gender, race, religion, or other protected categories. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service, Quality Assurance, Management Industries Telephone Call Centers Referrals increase your chances of interviewing at IGT Solutions by 2x Set job alerts for “Quality Analyst” roles. Location: Bogota, D.C., Capital District, Colombia #J-18808-Ljbffr