(LRI986) - CLIENT CARE MANAGER - REMOTE

**company overview**: we are a small, passionate immigration law firm in florida dedicated to making a difference in our clients' lives. we believe in building strong relationships with our clients and guiding them through the complexities of immigration with care and expertise. our team is small but mighty, and we’re looking for a dedicated client care manager to join us and ensure our clients feel supported every step of the way. **position summary**: the client care manager plays a pivotal role in creating a welcoming and supportive experience for our clients. this role combines receptionist duties, client intake, relationship management, basic document handling, and sales. as the first point of contact for our clients, you will set the tone for their journey with us, ensuring their needs are met with professionalism, empathy, and efficiency. **key responsibilities**: - **receptionist duties**: - schedule appointments and manage the attorney’s calendar. - provide general information about the firm’s services to potential clients. - ensure all communications are logged and tracked accurately. - **calendaring and scheduling support**: - monitor and manage deadlines for client cases, ensuring no important dates are missed. - organize and maintain the attorney's schedule to optimize workflow and productivity. - coordinate with clients and other parties to arrange meetings and follow-ups as needed. - **client intake**: - conduct initial client interviews to gather essential information and assess their needs. - guide potential clients through the onboarding...