**external convocatory** **about talentconnect360**: talentconnect360 is a boutique recruitment agency dedicated to connecting talented individuals with their dream careers. we specialize in providing customized recruitment solutions to our clients and strive to deliver exceptional service. **requirements**: - previous experience in business development, sales, or a related field is preferred. - strong written and verbal communication skills - comfortable creating and sending short videos to clients. - excellent interpersonal skills with the ability to connect with diverse individuals. - proficient in using linkedin as a networking and lead-generation tool - proactive and self-motivated with a goal-oriented mindset - ability to handle rejection positively and persistently pursue business opportunities. - strong organizational and time management abilities - bachelor's degree in business, marketing, or a related field is advantageous. **responsibilities**: - create and send personalized short videos to prospective clients, showcasing our products/services and explaining their benefits. - use video as a tool to establish rapport and capture attention, effectively conveying our value proposition. - conduct outbound calls, introducing our company to potential clients, and initiating conversations to understand their needs. - articulate the features and benefits of our offerings, aiming to generate interest and schedule further discussions. - leverage linkedin to identify and connect with key decision-makers in target industries. - actively engage with in...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 2'300.000 cop - bonifications: 500.000 cop - schedule: 48h per week - days off: based on ops needs - work at home: not available - your english level must be b2 and above, **you will be responsible for**: - the evaluation and documentation of the client's transaction...
**external convocatory** **who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your on boarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place that you can call your work-home and thrive to your highest potential both professionally and personally. **what we are looking for?** **requirements**: - bachelor's degree in human resources, business administration, or a related field (preferred) - proven work experience as a boolean source, sourcing specialist, or similar role - strong expertise in using boolean search strings and...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick-and-mortar locations too. **conditions** - schedule: 47hrs per week - days off: based on ops needs - work at home: based on ops needs **real-time analyst**: - monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (kpis) using real-time monitoring tools and reports to keep track of the current state of operations.- adherence management: ensure agents adhere to their assigned schedules, breaks, and other activities according to the predetermined workforce management plan. monitor agent login and logout times, track schedule adherence, and promptly address any deviations. communicate with team leaders to resolve adherence issues and maintain optimal staffing levels.- service level management: responsible for monitoring and managing service level performance. ensure that the contact center is meeting its...
**contactpoint 360 inc**., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! **please leave your cv.** **responsibilities for customer service agent** - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders **qualifications for customer service agent**: - prior experience working in call centers or a...
**contactpoint 360 inc**., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! **please leave your cv.** responsibilities for customer service agent - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders qualifications for customer service agent: - prior experience working in call centers or as an at-...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 3'000.000 cop - bonifications: attaintment + sales - schedule: 48h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in ope...
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