De la empresa sgs es el líder mundial en inspección, verificación, análisis, capacitación y certificación. es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. descripción del empleo primary responsibilities: as a member of the team in our global business solutions (gbs) center, the technical writer will be responsible for writing methods, protocols, reports, sops and evaluating compendia procedures as it impacts the pharmaceutical products or raw materials. additionally responsible for supporting the scientists in r&d; to prepare the documentation as required by clients, including follow up of change controls, maintaining the templates for laboratory documents. in addition, responsible for periodic review of the compendia changes and providing evaluation as it impacts the raw material, finished product and r&d; groups within analytical operations. specific responsibilities: - write or review protocols for method development, feasibility, transfer, verification, and validation projects in collaboration with r&d; personnel. write or review client methods for routine sample analysis as needed. - collect and provide the necessary documentation for r&d; projects, such as sample specifications, method details, and validation reports. ensure the testing instructions are timely available and unambiguous, to facilitate the bench work complete as scheduled. - document analytical findings by compiling data into standardized report templates. - revie...
At teravision games, we have a very talent-focused and value-driven culture. we are looking to provide the world a window into that culture and contribute to making our industry more inclusive, and ultimately create the most healthy and happy environment for talent. as a ux researcher, you'll be in charge of planning, executing, and analyzing research that helps guide key design, development, and production decisions. through playtests, interviews, screen recordings, and more, you'll provide actionable insights that make our games more intuitive, fun, and memorable. requirements: - 2+ years of experience in ux research, ideally in games or interactive products. - solid knowledge of qualitative and quantitative research methods. - hands-on experience conducting usability testing, interviews, or a/b testing. - strong communication skills to translate findings for both technical and creative audiences. - proficiency with tools like notion, excel, airtable, obs, discord, or similar. - intermediate to advanced english for effective collaboration with multidisciplinary teams. - ability to design realistic, actionable research plans that fit within game production timelines and team bandwidth. - knowledge of the video game development lifecycle and the workflows of multidisciplinary teams. - ability to generate clear, actionable reports tailored to diverse audiences (from creatives to executives). - strong sense of prioritization to identify which user insights are most critical for product and player impact. responsibilities: - design and facilitate user research sessions w...
Do you want a job where you can show up and make a difference in the world every day? are you ready to join a dynamic, mission-driven company? at alexandra lozano immigration law (alil) we are dedicated to changing the lives of the latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies. apply today to join our team and become a part of our mission! are you passionate about making a tangible difference in people’s lives? join our team as a pre-intake specialist and be the guiding force for our clients as they navigate their legal journey. in this role, you will: - play a vital role in the early stages of client intake, providing critical support to attorneys and legal teams. by effectively gathering information, conducting preliminary case assessments, and maintaining accurate records, they contribute to the smooth functioning of the firm's intake operations and assist in determining the viability of potential cases. onsite job in calle 116#21-50 en santa barbara - bogota. work schedule: the schedule for this role will be rotating based on work requirements , with shifts distributed between monday to saturday . please note that employees will always have two days off per week , which may not necessarily fall on consecutive days. the rotating shifts are as follows (all times are in col timezone): - 8:30 am to 6:30 pm - 9:00 am to 7:00 pm - 9:30 am to 7:30 pm - 10:00 am to 8:00 pm candidates must be flexible and available to work within these rotating shifts. responsibilities: - client intake:...
Work where you matter at dollar general, our mission is serving others! we value each and every one of our employees. whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range of career opportunities. we are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. your difference truly makes a difference at dollar general. how would you like to serve? join the dollar general journey and see how your career can thrive. overview popshelf’s seeks to provide fun finds for less through a fun and stress-free shopping destination for everyday and special items. we make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. popshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items. learn more at responsibilities team member general summary: the team member acts as a point of contact for our customers. the duties of the team member include stocking and merchandising displays, recovering merchandise, display product knowledge, cleaning the store, operating the cash register(s), and performing other duties as assigned by the store manager to maximize store profitability and customer satisfaction while protecting company assets. ...
At teravision games, we have a very talent-focused and value-driven culture. we are looking to provide the world a window into that culture and contribute to making our industry more inclusive, and ultimately create the most healthy and happy environment for talent. as a ux researcher, you’ll be in charge of planning, executing, and analyzing research that helps guide key design, development, and production decisions. through playtests, interviews, screen recordings, and more, you'll provide actionable insights that make our games more intuitive, fun, and memorable. requirements: - 2+ years of experience in ux research, ideally in games or interactive products. - solid knowledge of qualitative and quantitative research methods. - hands-on experience conducting usability testing, interviews, or a/b testing. - strong communication skills to translate findings for both technical and creative audiences. - proficiency with tools like notion, excel, airtable, obs, discord, or similar. - intermediate to advanced english for effective collaboration with multidisciplinary teams. - ability to design realistic, actionable research plans that fit within game production timelines and team bandwidth. - knowledge of the video game development lifecycle and the workflows of multidisciplinary teams. - ability to generate clear, actionable reports tailored to diverse audiences (from creatives to executives). - strong sense of prioritization to identify which user insights are most critical for product and player impact. responsibilities: - design and facilitate user research sessions w...
Descripción de la empresa sgs es el líder mundial en inspección, verificación, análisis, capacitación y certificación. es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. descripción del empleo primary responsibilities: as a member of the team in our global business solutions (gbs) center, the technical writer will be responsible for writing methods, protocols, reports, sops and evaluating compendia procedures as it impacts the pharmaceutical products or raw materials. additionally responsible for supporting the scientists in r&d; to prepare the documentation as required by clients, including follow up of change controls, maintaining the templates for laboratory documents. in addition, responsible for periodic review of the compendia changes and providing evaluation as it impacts the raw material, finished product and r&d; groups within analytical operations. specific responsibilities: - write or review protocols for method development, feasibility, transfer, verification, and validation projects in collaboration with r&d; personnel. write or review client methods for routine sample analysis as needed. - collect and provide the necessary documentation for r&d; projects, such as sample specifications, method details, and validation reports. ensure the testing instructions are timely available and unambiguous, to facilitate the bench work complete as scheduled. - document analytical findings by compiling data into standardized report templa...
Work where you matter at dollar general, our mission is serving others! we value each and every one of our employees. whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range of career opportunities. we are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. your difference truly makes a difference at dollar general. how would you like to serve? join the dollar general journey and see how your career can thrive. overview popshelf’s seeks to provide fun finds for less through a fun and stress-free shopping destination for everyday and special items. we make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. popshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items. learn more at www.popshelf.com. responsibilities team member general summary: the team member acts as a point of contact for our customers. the duties of the team member include stocking and merchandising displays, recovering merchandise, display product knowledge, cleaning the store, operating the cash register(s), and performing other duties as assigned by the store manager to maximize store profitability and customer satisfaction while protecting company as...
Full time accounts payable specialist (colombia) the ap specialist will serve at the forefront for all finance and accounting functions. an ideal candidate will be able to leverage existing accounting and finance experience in a business environment where intelligence, people skills, and cost-consciousness are critical. this role will require the candidate to begin to affect positive change within the company immediately. key responsibilities: process and schedule accounts payable invoices for payment to include high volume data entry and account reconciliation manage a/p to take advantage of all available discounts from vendors assign appropriate account codes to invoices and enter them into the accounting system for payment processing. set-up, manage, and audit completed subcontractor agreements and acquire w-9 to ensure internal and external compliance cross-check vendor invoices with entered pos to ensure pricing accuracy of cost of goods sold (cogs) and track by profit center to ensure correct department allocation collect, save, and reconcile receipts for all company credit card purchases. ensure compliance with company policies, as well as local, state, and federal regulations related to accounts payable processes. identify opportunities to streamline ap processes and improve efficiency. manage company credit card portal by reviewing, approving and flagging charges. additional duties as assigned. qualifications: 2-3 years of accounts payable experience/relevant education roofing or related construction experience preferred strong proficiency in excel , and sage intac...
Title: rn- nurse residency program location: maury regional medical center position shift: temp 7a-7p, 7p-7a position summary: new graduate nurse with less than one year of experience seeking a clinical rn position. applicants for the rn nurse residency program will have the opportunity to interview with all participating clinical areas. the applicant will choose to accept an offer for the area that best aligns with their professional goals. our rn residency program for recent nursing graduates is recognized by the ancc practice transition accreditation program (ptap) as an industry-recognized apprenticeship program (irap). clinical settings include emergency department, cardiovascular stepdown, icu stepdown, med/surg, oncology, pediatrics, perinatal, critical care, orthopedics, inpatient surgical. we are committed to quality and fostering a work environment ideal for new graduates starting their careers. responsibilities: observe and record patient behavior perform physical examinations and diagnostic tests collect patient health history counsel and educate patients and their families on treatment plans administer medication, change wound dressings, and care for other treatments read and interpret patient information, making treatment decisions when appropriate consult with supervisors and doctors to determine the best treatment plans research ways to improve healthcare processes and patient outcomes credentials / education: required: diploma of associate or bachelor's degree from an accredited nursing school about maury regional health: maury regional health is the larges...
Job title application security engineer (white hat) ** all cvs must be submitted in english** about the area/department: consulting and bespoke services (cbs) within amadeus focuses on delivering tailored solutions to meet the unique needs of our customers. our customers include travel agents, large online travel websites, and other travel-related businesses. we work closely with various departments to integrate and deploy customized solutions, ensuring seamless operations and enhanced customer satisfaction. the team is involved in the entire lifecycle of customer solutions, from initial consultation and design to implementation and ongoing support. in addition to our hub in bogota, we also have hubs in apac (thailand, india, and taipei) and europe (spain and france). summary of the role: you will be responsible for ensuring the security of our software applications by identifying vulnerabilities and collaborating with software developers to mitigate them throughout the software development lifecycle. this role involves working closely with development and qa teams to conduct threat models, implement secure coding practices, monitor the treatment of scan findings, and provide guidance on addressing discovered vulnerabilities. additionally, you will work with qa to ensure security functional test case coverage and gather evidence for pci audits. in this role you’ll: facilitate threat modeling sessions with developers, qa, and functional experts to identify potential issues in new solutions being planned. monitor findings detected by source code and binary scanning tools and ...
Do you want a job where you can show up and make a difference in the world every day? are you ready to join a dynamic, mission-driven company? at alexandra lozano immigration law (alil) we are dedicated to changing the lives of the latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies. apply today to join our team and become a part of our mission! are you passionate about making a tangible difference in people’s lives? join our team as a pre-intake specialist and be the guiding force for our clients as they navigate their legal journey. in this role, you will: play a vital role in the early stages of client intake, providing critical support to attorneys and legal teams. by effectively gathering information, conducting preliminary case assessments, and maintaining accurate records, they contribute to the smooth functioning of the firm's intake operations and assist in determining the viability of potential cases. onsite job in calle 116#21-50 en santa barbara - bogota. work schedule: the schedule for this role will be rotating based on work requirements , with shifts distributed between monday to saturday . please note that employees will always have two days off per week , which may not necessarily fall on consecutive days. the rotating shifts are as follows (all times are in col timezone): 8:30 am to 6:30 pm 9:00 am to 7:00 pm 9:30 am to 7:30 pm 10:00 am to 8:00 pm candidates must be flexible and available to work within these rotating shifts. responsibilities: client intake: interact with potential cli...
Job brief system engineer, help desk job description the realmone tribe is looking for you! realmone was built on the principle that people matter first and foremost. we believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. we do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch security professionals. join us on this journey as we execute this new mission-critical contract providing cybersecurity expertise and risk management! we're searching for talented individuals who provide intelligence, engineering, and mission management expertise for the government. this program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. if you are ready to support a high-performing team that truly makes a difference, then come join us! job responsibilities come join a dynamic, fast-paced watch center supporting 24x7 operations. in this mission-essential help desk role, you will maintain the customer's computers and networks, ensuring front-end systems continue to collect, process, and transmit information vital to national decision makers and keeping our troops safe. you will provide support to optimize and maintain assigned customer accesses. the technology focus will be data and voice communications, including dnr (voice/fax), dni, and other advanced technologies over ip. candidates must understand the significance of thei...
Head of account to report bogota hub_ - _ location: bogotá, colombia_ - _ job type: permanent, full time_ about the job our team: - sanofi business services (sbs), one of the 5 pillars of sanofi’s business services organization, is setting up a new captive business services center in bogota to provide account-to-report, integrated order-to-cash as well as hr services._ - the global account to report (a2r) team within the sanofi business services (sbs) organization. a2r is an end-to-end organization that manages finance activities from accounting data recording to the production and sign-off of financial reports. a2r consolidates the following activities: fixed assets, intercompany, closing, reporting, inventories, cash accounting, tax compliance and tax reporting activities, audit support and master data._ main responsibilities: - the purpose of the role is to perform a2r activities as described in the activity split of the global a2r core model for countries in latin america and north america:_ - _ ensure delivery of a2r activities with consistency and reliability_ - _ monitor performance kpis and ensure issues are addressed in an effective and timely manner._ - _ engage with key stakeholders, collect feedback, and monitor stakeholders’ satisfaction (e.g., a2r country/mco heads)_ - _ supervise a2r teams in the bogota hub for daily operations and projects._ - _ ensure adequate staffing, people development and talent management of own team contributing to employee satisfaction._ - _ champion a delivery, performance & transformation _mindset_ - _ drive con...
Requisitos: collect center sas, empresa dedicada a la prestación de servicios de cobranzas a través de call center, se encuentra en la búsqueda de bachilleres, técnicos o tecnólogos para laborar como asesor de cobranzas - con experiência en call center o ventas comerciales o cobranza. objetivo del cargo: ejecutar las actividades del proceso de gestión de cobranza con el fin de garantizar la recuperación de la cartera en función del cumplimiento de las metas definidas por el cliente y la empresa. actividades a realizar: 1. conocer la cartera que le ha sido asignada como objeto de su contrato; cumplir con las metas mensuales establecidas tanto por el cliente (entidad contratante) como por el empleador 2. garantizar el cumplimiento del guion establecido para la respectiva cartera con el fin de realizar la gestión de cobranza. 3. gestionar telefónicamente al titular de cada obligación para generar acuerdos de pago que contribuyan a que el cliente cumpla con sus obligaciones. 4. realizar seguimiento a clientes vía telefónica; así como compromisos o acuerdos de pago en función de su gestión. 5. ofrecer campañas o alternativas de normalización frente a las sugerencias por la entidad. 7. cerrar negociaciones dependiendo if(window.screen.availwidth <768) { googletag.cmd.push(function() { googletag.display('div-gpt-ad-2162589-28'); }); } de la edad de mora y prestar asesoría cuando el cliente vaya a realizar el pago. 8. analizar el seguimiento en cifras de la cartera, teniendo en cuenta los pagos realizados por los clientes directamente al acreedor. 9. cumplir con l...
**requisition id**: 210240 we are committed to investing in our employees and helping you continue your career at scotiatech. **_ purpose_** contributes to the overall success of the contact center technology team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. **_ accountabilities _**: - works closely with internal business customers, business analysts, and team members to understand business requirements that drive the development, analysis, and design of quality technical solutions. - responsibilities may also include participation in performance monitoring and on-going support. - provides guidance and training to peer’s programmers. - participates in the evaluation of production logs and system service requests and identifies actions to be taken to accomplish successful resolution to problem logs and deployment of new enhancements. - assists in integrated system test (ist) by supporting the test plan, test case validation and execution. - design and build data visualizations, dashboard and reports using software tools including but not limited to power bi & sql. - design and develop reports as required by business clients. - create and maintain interactive data visualization through data interpretation and analyses, integrating various reporting components from multiple data sources. - create new methods to visualize core business metrics through ...
Dedicated to sustainable development, arup is a collective of designers, advisors and experts working globally. founded to be humane and excellent, we collaborate with our clients and partners using imagination, technology, and rigor to shape a better world. we are currently seeking an accounts payable assistant to join our finance team in bogota, colombia to support our local operations. this position will report to the accounting manager in bogota and interact directly with our shared service center in newcastle, uk as well as the statutory team in toronto, canada to respond to business inquires, and assist with daily operations in colombia. this role will not only provide beneficial support to the accounts payable review colombia invoices received through electronic invoicing platform (dian) monthly and compare to concur to assess outstanding invoices to be processed. review all colombia expense reports in detail to ensure all 3rd party details are filled out correctly. submit monthly colombia statutory and payroll tax invoices to concur for processing. prepare “cuenta de cobro” for invoices or “documento soporte” for expenses as necessary and upload to electronic platform. prepare weekly colombia ap report and upload to the bank. report weekly payments to aap prepare monthly reconciliation between concur vs jde. request new vendors to be created in jde. collect withholding certificates from all vendors annually. payroll summarize monthly changes that impact payroll for submission to payroll provider (starters, leavers, salary changes, vacation, sick ...
Description **what** **we** **are** **looking** **for** required qualifications - associate’s/bachelor’s degree or equivalent in hr or related field - required years of related experience: 3-5 years of related experience - demonstrates customer orientation and excellent customer service skills - strong organization skills, attention to detail and follow-through to resolve any outstanding issues - strong problem solving/issue resolution skills - strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance - experience with tools to report data, track and analyze trends desired qualifications - service center experience in human resources - strong written and verbal communication skills - fluent in english - experience using case management tools (ideally salesforce or service now) - a global mindset, with the capability to understand and correctly represent the needs of the countries and region - demonstrated understanding how work and local activities integrate with other hr functional work and in alignment with hr standards. - discretion, professionalism, confidentiality and judgment - ability to prioritize workload and provide timely follow-up and resolution - ability to work effectively in a fast-paced, self-directed team-based environment - enthusiastic team player with a strong drive to create a positive work environment - experience partnering internally and externally to address people-related challenges - ability to accurately collect information in or...
Coordinator of internships and professional experiences (student services professional iii) compensation and benefits anticipated hiring salary range: $5,540 - $5,817 per month full csu classification salary range: $5,540 - $7,893 per month this is a full-time, probationary, exempt position. the csu system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the california public employees retirement system (calpers), sick and vacation time, and 15 paid holidays a year. eligible employees are also able to participate in the fee waiver education program. a summary of benefit information can be found here . job summary under the general supervision of the dean/associate dean of the jordan college of agricultural sciences and technology, this position is responsible for administering the college-wide internship and professional experiences program. this position works closely with department chairs, center directors, and industry to identify internship/professional experience opportunities. this position also works closely with students and faculty to facilitate industry/agency placements for the purpose of providing enhanced academic experiences through hands-on learning. key qualifications knowledge of: general knowledge of the principles, practices and trends of student services including providing learning experiences. knowledge of the best practices in internship program development and implementation. applicable university policies, procedures, and academic requirements. computer office systems and ability t...
**about the job** no matter which apps you use, there's a good chance that you've seen testlio's work in action. we test apps for top brands like the nba, cbs, netflix, microsoft, sap, american express, and the most popular social networks and innovative growth companies. our testing management platform, a global network of expert testers, and robust client services power mobile app and software testing at any scale, in any location, in any language, on any device. billions of people have a better digital experience, thanks to testlio. the **senior quality engineer **is a strong contributor to our customers, quality engineering, and platform teams. guiding in building test automation solutions, collaborating with the engineering team and responsible for delivering timely quality scripts to our clients. you will also be responsible for collaborating and contributing to the development of the test automation frameworks and doing test automation feasibility to our fused testing prospects as part of the quality engineering center of excellence role and responsibilities. **why you'll love this job** - an opportunity to significantly impact testlio's continued growth as a contributor to the quality engineering center of excellence. - with a vast variety of customers in testlio's portfolio, you will be able to go through situations that you can't find anywhere else - you will work closely with 1-2 clients and partnering with a wonderful team to build amazing app experiences for the most exciting companies in the world! - chance to work alongside and learn from strongly motiv...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
Seo specialist descripción de la oferta seo dream team latam s.a.s. (la filial de seo dream team international que está situada en dubái, eau) se dedica al marketing digital, la creación de páginas web y software, creación y distribución de contenidos, compra y venta de publicidad en internet, asesoramiento empresarial a empresas sobre estrategia digital. seo dream team latam s.a.s. (the subsidiary company of seo dream team international which is located in dubai, uae) is looking for an seo specialist to manage all activities in the areas of search engine optimization and marketing of our team. this person would be responsible for managing all seo activities, including but not limited to content strategy, link building, and keywords strategy. a seo dream team latam s.a.s. (a subsidiária da seo dream team international que está sediada em dubai, eau) é dedicada ao marketing digital, criação de website e software, criação e distribuição de conteúdo, compra e venda de publicidade na internet, consultoria de negócios para empresas em estratégia digital. **responsibilities**: - execute tests, collect and analyze data and results, identify trends and insights in order to maximize roi in seo strategies. - track, report, and analyze website analytics. - continually perform keywords discovery, expansion, and optimization. - research and implement search engine optimization recommendations. - research and analyze competitor advertising links. - conceptualize and execute link building strategy. - ensure newly developed code meets seo best practices. - search for opp...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
**job description**: availability to work in bogotá, colombia in a hybrid regime (3 times per week on site). **the role** the onstar sales leader or onstar sales bpl (sales business performance leader) will be responsible for the sales strategy for onstar and connectivity services through a subscription business model. leading the contact center sales team and other transactional digital platforms to meet the business sales targets for the spanish south america countries (argentina, colombia, chile, ecuador, peru, paraguay y uruguay). **responsabilitites** - responsible for sales and loyalty strategy based on a subscription business model - responsible for the sales channels: contact center & digital platforms for sales - responsible for achieving the business kpis: contact center convertion rate, a high amount of credit card captures, a high customer retention, a low churn and a long permanence of the paid subscribers. - set the daily goals for call center sales teams (inbound, outbound, remarkerting and loyalty teams) - collect and analyze call center statistics (sales, conversion rates, advisors individuals objective etc.) in order to identify business opportunites and action plans to improve the business performance - ensuring an efficient capacity plan to maximize the productivity of resources at contact center with the help of the workforce management team - designing a commercial training for contact center advisors - designin accurate procedures for contact center and digital channels for sales and customer cacellations - developing reports for diffe...
**requisition id**: 210240 we are committed to investing in our employees and helping you continue your career at scotiatech. **_ purpose_** contributes to the overall success of the contact center technology team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. **_ accountabilities _**: - works closely with internal business customers, business analysts, and team members to understand business requirements that drive the development, analysis, and design of quality technical solutions. - responsibilities may also include participation in performance monitoring and on-going support. - provides guidance and training to peer’s programmers. - participates in the evaluation of production logs and system service requests and identifies actions to be taken to accomplish successful resolution to problem logs and deployment of new enhancements. - assists in integrated system test (ist) by supporting the test plan, test case validation and execution. - design and build data visualizations, dashboard and reports using software tools including but not limited to power bi & sql. - design and develop reports as required by business clients. - create and maintain interactive data visualization through data interpretation and analyses, integrating various reporting components from multiple data sources. - create new methods to visualize core business metrics through ...
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