PATIENT SUPPORT REPRESENTATIVE (BILINGUAL ENGLISH/SPANISH) - (KPX-147)

**location**: remote **job type**: full-time **schedule**: fixed 9-hour shifts with a 1-hour lunch break, within the hours of 8:00 am to 7:00 pm usa cst, depending on shift assignment. **about us**: we are a growing company committed to delivering exceptional service to our clients and their patients. our expertise lies in healthcare solutions, with a strong focus on professionalism, empathy, and attention to detail. we are seeking a **patient support representative** to join our team and play a crucial role in providing outstanding service to clients while ensuring positive experiences for patients. as a **patient support representative**, you will handle patient and client inquiries with professionalism and empathy, ensuring that all concerns are addressed effectively. in this bilingual (english/spanish) role, you will communicate clearly and confidently with a diverse range of clients. previous experience in the healthcare industry is highly valued, especially with u.s. healthcare processes and terminology, though it is not a strict requirement. **key responsibilities**: - assist patients and clients by addressing inquiries and resolving concerns professionally. - provide accurate information and document interactions in our systems. - uphold patient privacy and confidentiality, adhering to hipaa regulations. - collaborate with team members and provide additional support when needed. **requirements**: - fluent in english and spanish (intermediate to advanced level). - excellent verbal and written communication skills. - a clear and professional speak...