**Location**: Remote **Job Type**: Full-Time **Schedule**: Fixed 9-hour shifts with a 1-hour lunch break, within the hours of 8:00 am to 7:00 pm USA CST, depending on shift assignment. **About Us**: We are a growing company committed to delivering exceptional service to our clients and their patients. Our expertise lies in healthcare solutions, with a strong focus on professionalism, empathy, and attention to detail. We are seeking a **Patient Support Representative** to join our team and play a crucial role in providing outstanding service to clients while ensuring positive experiences for patients. As a **Patient Support Representative**, you will handle patient and client inquiries with professionalism and empathy, ensuring that all concerns are addressed effectively. In this bilingual (English/Spanish) role, you will communicate clearly and confidently with a diverse range of clients. Previous experience in the healthcare industry is highly valued, especially with U.S. healthcare processes and terminology, though it is not a strict requirement. **Key Responsibilities**: - Assist patients and clients by addressing inquiries and resolving concerns professionally. - Provide accurate information and document interactions in our systems. - Uphold patient privacy and confidentiality, adhering to HIPAA regulations. - Collaborate with team members and provide additional support when needed. **Requirements**: - Fluent in English and Spanish (intermediate to advanced level). - Excellent verbal and written communication skills. - A clear and professional speaking voice. - Strong attention to detail and accuracy in documentation. - Basic knowledge of medical terminology (preferred but not required). - Proficient in computer use with a typing speed of 35-40 words per minute. - Ability to multitask and adapt to a fast-paced work environment. - Reliable high-speed internet and a quiet, dedicated workspace. **Preferred Experience**: - Previous experience in U.S. healthcare or in a similar patient support role is a strong plus. **Benefits**: - Competitive compensation based on experience. - Stipend offered. - Opportunities for professional growth within the company. - Supportive and collaborative remote work environment.