**the key account manager (kam) is responsible for managing and nurturing relationships with strategically important clients, ensuring their satisfaction, and driving mutual growth.** this role requires a proactive approach to understanding client needs, identifying opportunities, and collaborating with internal teams to deliver tailored solutions. **key responsibilities**: **client relationship management**: - act as the primary point of contact for key accounts, ensuring timely and effective communication. - build and maintain strong, long-term relationships with key stakeholders. - understand client business goals, challenges, and opportunities to deliver value-driven solutions. **strategic account planning**: - develop and implement account plans that align with client objectives and company goals. - identify growth opportunities within accounts to expand business relationships. - monitor and analyze account performance to ensure kpis and targets are met. **sales and revenue growth**: - drive revenue by upselling and cross-selling products or services to existing accounts. - collaborate with sales and marketing teams to develop proposals and presentations tailored to client needs. - negotiate contracts, pricing, and terms to achieve mutually beneficial agreements. **internal collaboration**: - work closely with internal teams (e.g., product development, customer support, marketing) to deliver seamless client experiences. - communicate client feedback to relevant departments for continuous improvement. **market and industry expertise**: - stay...
**callbox** **has been a leader in b2b lead generation for over 20 years, helping businesses achieve sustainable growth. we connect clients with qualified leads through various channels, providing the tools to convert those leads into sales and boost overall revenue. quality is our focus.**with 1.3m+ delivered leads and 20k+ successful programs, we cultivate connections that convert, not just generate leads. **our multilingual support (15+ languages) breaks down barriers, reaching wider audiences.** founded in 2004, callbox is the world's largest provider of outsourced b2b marketing and sales support, leveraging human and ai-powered strategies to help clients close more deals. **scope of responsibilities** - deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade attendance to a webinar/seminar, take an appointment, or several other marketing activities. - convert materials from **english to spanish and portuguese** as deemed necessary. - schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. - explain products or services and prices, and answer questions from customers. - contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. - record names, addresses, purchases, and reactions of prospects contacted. - obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased ...
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