**The Key Account Manager (KAM) is responsible for managing and nurturing relationships with strategically important clients, ensuring their satisfaction, and driving mutual growth.** This role requires a proactive approach to understanding client needs, identifying opportunities, and collaborating with internal teams to deliver tailored solutions. **Key Responsibilities**: **Client Relationship Management**: - Act as the primary point of contact for key accounts, ensuring timely and effective communication. - Build and maintain strong, long-term relationships with key stakeholders. - Understand client business goals, challenges, and opportunities to deliver value-driven solutions. **Strategic Account Planning**: - Develop and implement account plans that align with client objectives and company goals. - Identify growth opportunities within accounts to expand business relationships. - Monitor and analyze account performance to ensure KPIs and targets are met. **Sales and Revenue Growth**: - Drive revenue by upselling and cross-selling products or services to existing accounts. - Collaborate with sales and marketing teams to develop proposals and presentations tailored to client needs. - Negotiate contracts, pricing, and terms to achieve mutually beneficial agreements. **Internal Collaboration**: - Work closely with internal teams (e.g., product development, customer support, marketing) to deliver seamless client experiences. - Communicate client feedback to relevant departments for continuous improvement. **Market and Industry Expertise**: - Stay informed about industry trends, competitor activities, and market dynamics relevant to assigned accounts. - Provide insights and recommendations to enhance account strategies and offerings. **Reporting and Documentation**: - Maintain accurate records of account activities, opportunities, and challenges in the CRM system. - Prepare regular reports on account performance, client feedback, and progress toward objectives. Expected Start Date: 03/03/2025