Title**:customer success specialist** location**:remote** department**:operations** reports to**:supervisor, customer success** percentage of travel**:0%** ***: **your day-to-day**: - work closely with our customers to understand their business need and ensure they're able to gain value from our products. - manage and work cases that come into the customer success queue. - handle contract renewals for customers. - deploy reactive retention activities as needed for at risk customers. - conduct proactive health reviews and outreach to at risk customers to mitigate risk. - handle incoming customer questions regarding their account and contract and assist with changes as needed. - work cross-functionally to ensure customer needs are met timely. **what you bring to the team**: - 1-3 years' experience in driving successful solution-oriented client engagement. - experience handling difficult internal and external business challenges and delivering exceptional service resulting in high client retention. - experience in unified communications as a service (ucaas) or other comparable telephony industry (ex: contact center as a service (ccaas) preferred. - experience managing projects with multiple stakeholders and systems, occasionally globally, as well as working within tight project and client timelines and resources. - ability to navigate business processes and quickly understand customers business structures and needs, articulate, and demonstrate what is required for successful delivery of customer expectations. - the ability to work in a high-energy, ...
**about broadvoice | gocontact** broadvoice | gocontact is transforming the way businesses connect with customers by delivering next-generation cloud communications and contact center (ccaas) solutions. with cx in our dna, we blend powerful platforms with white-glove support to help partners and clients create meaningful customer experiences. **the role** we're hiring a growth-focused **channel marketing manager**—in colombia —to help accelerate our international expansion. you will play a critical role in identifying, recruiting, and enabling strategic channel partners aligned with our cx-first mission. **key responsibilities** - identify, qualify, and recruit new channel partners across **latam**, including vars, msps, bpos, and technology providers. - align prospective partners with our **cx and ccaas strategy**, focusing on long-term value and co-selling opportunities. - transition qualified partners to the sales team and support joint go-to-market activities. - collaborate with us-based channel marketing and enablement to adapt and deploy **proven playbooks** and scalable programs in your region. - drive **partner readiness** and joint business planning to ensure ongoing success. - serve as a regional ambassador for our brand at **events, forums, and networking opportunities**. **what you bring** - 5+ years of experience in **channel marketing, partner management, or business development** within telecom, cloud, or saas. - strong understanding of **partner ecosystems** in latam. - experience working with vars, bpos, and tech alliances—ideally with a b...
About broadvoice | gocontact broadvoice | gocontact is transforming the way businesses connect with customers by delivering next-generation cloud communications and contact center (ccaas) solutions. with cx in our dna, we blend powerful platforms with white-glove support to help partners and clients create meaningful customer experiences. the role we’re hiring a growth-focused channel marketing manager—in colombia —to help accelerate our international expansion. you will play a critical role in identifying, recruiting, and enabling strategic channel partners aligned with our cx-first mission. key responsibilities - identify, qualify, and recruit new channel partners across latam, including vars, msps, bpos, and technology providers. - align prospective partners with our cx and ccaas strategy, focusing on long-term value and co-selling opportunities. - transition qualified partners to the sales team and support joint go-to-market activities. - collaborate with us-based channel marketing and enablement to adapt and deploy proven playbooks and scalable programs in your region. - drive partner readiness and joint business planning to ensure ongoing success. - serve as a regional ambassador for our brand at events, forums, and networking opportunities. what you bring - 5+ years of experience in channel marketing, partner management, or business development within telecom, cloud, or saas. - strong understanding of partner ecosystems in latam. - experience working with vars, bpos, and tech alliances—ideally with a background in ucaas, ccaas, or cx platforms...
**position details**: location**:colombia/remote** department**:sales** reports to**:spain sales director** ***: broadvoice is looking for an business developer **experienced in saas software of contact centers** to join our growing team. **your day-to-day**: - prospect, arrange, visit, present and reach selling agreements - report the activity and work on the crm of the company - track proposals made until acceptance by client - representation of the company in different fairs, events of the sector - focus on generating leads, send proposals in order to achieve the target **what you bring to the team**: - **experience of at least 5 years in the commercial world of saas software of contact centers, **with operational knowledge and as very valuable technical profile - we want to have proactive, dynamic, communicative people with a desire to grow and with a marked commercial profile oriented to objectives - knowledge and regular work with advanced office tools - exceptional attention to detail; ability to manage multiple tasks and meet tight deadlines - experience in managing and upselling to large or global accounts - **fluent spanish and english** **why broadvoice**: gocontact is a native contact center as a service (ccaas) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. the technology is characterized by guaranteeing the security and robustness of operations and reducing technological complexity in contact center management, eliminating the barrier between people and technology. acquired...
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