Join to apply for the account executive role at broadvoice 3 days ago be among the first 25 applicants join to apply for the account executive role at broadvoice about broadvoice | gocontact about broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for a talented and competitive account executive to join our growing team. in this role, you will act as a hunter and play a funda...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for a talented and competitive account executive to join our growing team. in this role, you will act as a hunter and play a fundamental role in achieving our ambitious customer acquisition and revenue growth goals. if you are comfortable running outbound campaigns to generate new business, working with partners, generating interest, qualifying prospects and partners, and c...
Colombia (remote) **position details**: **department**:sales** **location**: colombia/remote **reports to**: sales, director **your-day-to-day**: - create content to support the sale ensuring up-to-date knowledge of gocontact services. - get to know gocontact's potential customers, keeping up to date on the needs, expectations, and background of the company's target audience. - identify the target audience and make contact with potential customers, according to the sales and marketing plans and strategies; - collect leads and carry out the respective qualification of their potential to follow-up, monitor - and closing of the process by the sales team, contributing to the increase of business and fulfillment of the defined objectives; - work closely with the sales and marketing teams in terms of sharing information and leads for business development; - prepare a report with the results of the defined operational indicators. - actively participate in the continuous improvement of processes, procedures, and solutions within its scope of action, looking for new sources of information and suggesting innovative actions and approaches that contribute to the development of gocontact. **what you bring to the team**: - management of crm (salesforce, hubspot) preferably, not exclusive. **about broadvoice**: broadvoice is more than just a leading cloud communications company; we're the architects of global connections. with dedicated offices across the united states, latin america, and europe, we are united by a shared passion for inspiring meaningful human con...
**position details**: **title: field marketing coordinator** **location: remote, in bogotá** **department: sales int** **reports to: field marketing manager, latam** ***: broadvoice is seeking a proactive and detail-oriented **latam marketing coordinator** to drive impactful events, support strategic planning, and manage cross-functional projects across the latam region. this role offers the opportunity to work in a fast-paced, global environment, collaborate across teams, and develop expertise in international marketing operations. as part of this position, regional travel will be required, providing valuable exposure to intercultural collaboration and hands-on project execution. **responsibilities**: - **event coordination**: oversee the end-to-end planning and execution of latam-focused events, ensuring seamless logístical and operational delivery. - **opportunity management**: track and follow up on business development leads, supporting consistent engagement and project momentum. - **vendor and supplier management**: build and manage relationships with suppliers, negotiating terms and coordinating deliverables. - **billing and financial oversight**: ensure accurate processing and management of invoices, budgeting, and payments for the marketing team. - **presentation and report generation**: prepare strategic presentations and detailed reports that align with marketing objectives and growth goals. - **strategic planning support**: collaborate with the broader marketing team on long-term planning and opportunity identification. - **crm management**: ...
Title**:customer success specialist** location**:remote** department**:operations** reports to**:supervisor, customer success** percentage of travel**:0%** ***: **your day-to-day**: - work closely with our customers to understand their business need and ensure they're able to gain value from our products. - manage and work cases that come into the customer success queue. - handle contract renewals for customers. - deploy reactive retention activities as needed for at risk customers. - conduct proactive health reviews and outreach to at risk customers to mitigate risk. - handle incoming customer questions regarding their account and contract and assist with changes as needed. - work cross-functionally to ensure customer needs are met timely. **what you bring to the team**: - 1-3 years' experience in driving successful solution-oriented client engagement. - experience handling difficult internal and external business challenges and delivering exceptional service resulting in high client retention. - experience in unified communications as a service (ucaas) or other comparable telephony industry (ex: contact center as a service (ccaas) preferred. - experience managing projects with multiple stakeholders and systems, occasionally globally, as well as working within tight project and client timelines and resources. - ability to navigate business processes and quickly understand customers business structures and needs, articulate, and demonstrate what is required for successful delivery of customer expectations. - the ability to work in a high-energy, ...
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