The reference data services analyst 2 is a developing professional role. applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. identifies policy gaps and formulates policies. interprets data and makes recommendations. researches and interprets factual information. identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. good understanding of how the team interacts with others in accomplishing the objectives of the area. develops working knowledge of industry practices and standards. limited but direct impact on the business through the quality of the tasks/services provided. impact of the job holder is restricted to own team. responsibilities: day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams. identify opportunities for improvements to quality of data and client service levels acts as backup for manager provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements. responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects. appropriately assess risk when business decisions are made, demonstrating particular considerati...
Join to apply for the special education teacher role at lifelong learning administration corporation 3 days ago be among the first 25 applicants join to apply for the special education teacher role at lifelong learning administration corporation alta vista innovation high school full time, monday-friday; 10:00 am - 4:00 pm alta vista innovation high school full time, monday-friday; 10:00 am - 4:00 pm compensation clear credential: $79,500.00 - $100,700.00 / year with sign on bonus of $14,000 preliminary credential: $68,900 / year with sign on bonus of $14,000 intern credential: $66,144 / year with sign on bonus of $2,500 extras: $2,400 / year iep stipend help us change lives we live by the motto that “there is a student in front of everything we do” and we are very passionate about it. do you have a passion to work with students? if so, then this is an exciting opportunity for you! you’ll have the opportunity to work with a diverse group of students supporting their growth and development. remember the person who made a difference in your life? now it’s your turn. learn more about us at https://learn4life.org/ how you will make an impact the special education teacher will teach in a personalized instructional environment, work with students and/or parents to determine and evaluate the student’s academic plan, manage, and provide services according to the student’s individual education plan (iep). this position involves collaboration with other instructional staff and school personnel and reports to the principal or the designee. ...
$82,004 - $95,004 / year you matter it’s more than a career. it’s a calling. everything we do is about taking care of people. taking care of our patients. taking care of our people. taking care of our partners. perks and benefits : in addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work-life balance for team members and their families to support physical, mental, and financial wellbeing, including: dailypay, get no-fee, instant access to your earned pay! tuition assistance and dependent scholarships employee assistance program (eap) including free counseling and health coaching company paid life insurance tax free health spending accounts (hsa) wellness program featuring fitness memberships and product discounts preferred banking partnership and discounted rates for home and auto loans *eligibility for perks and benefits varies based on employee type and length of service. why us from top to bottom, we are a company of caregivers. if there is one unifying characteristic of everyone at recovery solutions, it is the deep desire to make a difference by helping society’s most vulnerable and often overlooked individuals. every day our team has the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. for those of you whose calling it is to serve others, this is your moment. your chance to join our family and be a part of our mission to care for those desperately in need, and to do your part to heal the world, one patient at a time. how you make ...
Transunion's job applicant privacy notice what we'll bring: at transunion, we have data on virtually every active credit consumer in colombia, as well as data on millions of consumers in 30+ other countries as well. but “having data” means nothing without curious analytical minds to unlock the meaning within it. our efforts drive real value, because the work that we do allows people to have access to credit, enables new generations to pursue an education, and builds economies from the ground up. as an analyst on our team, you will join statisticians, data scientists, modelers and industry experts on a mission to extract insights from information and put them to good use. you will have an opportunity to be a part of a variety of projects in a collaborative environment and be recognized for the work you deliver. what you'll bring: 2+ years of experience building research or analytic studies, benchmarking reports, statistical models, risk strategies, monitoring services, and/or other quantitative solutions. experience writing intermediate to advanced sql queries for data extraction. advanced proficiency with statistical programming languages such as r, python, or sas excellent verbal and written communication skills; must be able to clearly articulate ideas to both technical and non-technical audiences advanced experience with the ms office suite, particularly word, excel and powerpoint strong time management skills with the ability to prioritize and contribute to multiple assignments simultaneously with evolving deadlines. a highly analytical mindset with the curiosity to di...
Career opportunities with applegreen usa central services llc a great place to work. careers at applegreen usa central services llc current job opportunities are posted here as they become available. general manager 7-eleven (greystone) *bonus eligible* applegreen usa is in rapid growth phase and is seeking to recruit a store manager for one of our 7-eleven locations. as a store leader, you’ll contribute to 7-eleven’s success by leading a team to create and maintain an exceptional store experience for our guests. essentially you will be running a small business with a solid, international company and brand behind you. the majority of your time will be spent coaching, supervising, and directing the team, making operational and staffing decisions while ensuring world-class guest service. you will work to maximize sales and profits by using sound business practices to implement the 7-eleven strategy, while setting a standard for guest satisfaction by making your store a model of our company's five fundamentals: quality, assortment, service, value and cleanliness. key responsibilities: oversee daily store operations, supervise employees, and manage inventory. ensure sufficient staffing levels to meet the needs of our guests. develop successful sales plans to grow profitability. recruit, train, develop and motivate your employees. demonstrate leadership and promote a teamwork-oriented environment setting high standards and modelling behavior for optimum guest service. implement new product lines and create strategies to introduce and promote them to our guests. promote 7-eleven ...
The sec & derivatives team coordinator is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the operations - transaction services team. the overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions. responsibilities: execute securities transaction processing related to securities clearance settlement for local and global bonds, fx, money markets and derivatives operations formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements serve as an analytical and procedural expert, and as first point of escalation for staff members, management and internal/external clients escalate control gaps and issues to senior management as needed identify control gaps during settlement cycle and implements appropriate solutions to mitigate any risk or control losses analyze data to identify control deficiencies and resolve discovered issues through implementing appropriate procedures act as an advisor to new/junior staff appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving comp...
Purpose: as part of the hr services team, provide support in all administrational tasks and processes as part of the service catalogue. support and assist in undertaking all hr related tasks to ensure we are delivering best in class hr support and quality service to our business partners, line managers, and employees. key responsibilities: execute seamless on-boarding and exit processes of employees in the respective business areas including facilitating all necessary process steps. support all administrative tasks with regard to employee changes, such as issuing new letters or other required documents first point of contact for employees and line managers for all standard questions (or re-routing to payroll/benefits). processes and answers all incoming tickets, phone calls and emails within the scope of service catalogue. maintain current hr systems and be responsible for data accuracy management responsible for monthly local and global reporting activities including non-payroll relevant data audits and standard reporting tracking of paperwork and employee efile maintenance work closely with payroll department to ensure employee data integrity ownership of ticketing for respective hr management and business area. partners to ensure constant and proper information flow. process requests timely to meet deadlines in accordance with service level agreements (slas). keep knowledge base up to date in close cooperation with all hr services specialists key relationships: hr business partners (junior management up to senior management) hr services & rewards teams ta...
Citi bogota, d.c., capital district, colombia join or sign in to find your next job citi bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants the sec & derivatives team coordinator is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the operations - transaction services team. the overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions. responsibilities: execute securities transaction processing related to securities clearance settlement for local and global bonds, fx, money markets and derivatives operations formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements serve as an analytical and procedural expert, and as first point of escalation for staff members, management and internal/external clients escalate control gaps and issues to senior management as needed identify control gaps during settlement cycle and implements appropriate solutions to mitigate any risk or control losses analyze data to identify control deficiencies and resolve discovered issues through implementing appropriate procedures act as an advisor to new/junior staff appropriately assess r...
Specialist gbs hr services (fixed-term 6 months) specialist gbs hr services (fixed-term 6 months) purpose: as part of the hr services team, provide support in all administrational tasks and processes as part of the service catalogue. support and assist in undertaking all hr related tasks to ensure we are delivering best in class hr support and quality service to our business partners, line managers, and employees. key responsibilities: executeseamless on-boarding and exit processes ofemployees in the respective business areas including facilitating all necessary process steps. support all administrative tasks with regard to employee changes, such as issuing new letters or other required documents first point of contact foremployees and line managersfor all standard questions (or re-routing to payroll/benefits). processes and answers all incoming tickets, phone calls and emails within the scope of service catalogue. maintain current hr systems and be responsible for data accuracy management responsible for monthly local and global reporting activities including non-payroll relevant data audits and standard reporting tracking of paperwork and employee efile maintenance work closely with payroll department to ensure employee data integrity ownership of ticketing for respective hr management and business area. partners to ensure constant and proper information flow. process requests timely to meet deadlines in accordance with service level agreements (slas). keep knowledge base up to date in close cooperation with all hr services specialists key relationships: hr business partn...
Title: rn- nurse residency program location: maury regional medical center position shift: temp 7a-7p, 7p-7a position summary: new graduate nurse with less than one year of experience seeking a clinical rn position. applicants for the rn nurse residency program will have the opportunity to interview with all participating clinical areas. the applicant will choose to accept an offer for the area that best aligns with their professional goals. our rn residency program for recent nursing graduates is recognized by the ancc practice transition accreditation program (ptap) as an industry-recognized apprenticeship program (irap). clinical settings include emergency department, cardiovascular stepdown, icu stepdown, med/surg, oncology, pediatrics, perinatal, critical care, orthopedics, inpatient surgical. we are committed to quality and fostering a work environment ideal for new graduates starting their careers. responsibilities: observe and record patient behavior perform physical examinations and diagnostic tests collect patient health history counsel and educate patients and their families on treatment plans administer medication, change wound dressings, and care for other treatments read and interpret patient information, making treatment decisions when appropriate consult with supervisors and doctors to determine the best treatment plans research ways to improve healthcare processes and patient outcomes credentials / education: required: diploma of associate or bachelor's degree from an accredited nursing school about maury regional health: maury regional health is the larges...
Citi bogota, d.c., capital district, colombia join or sign in to find your next job citi bogota, d.c., capital district, colombia the operation analyst for markets is and subject matter expert in operations responsible to applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. integrates subject matter and industry expertise within a defined area. requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. processing transactions originating from trading desks and facilitate the settlement and investigation of client transactions. requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. strong communication and diplomacy skills are required. regularly assumes informal/formal leadership role within teams. responsibilities: process transactions, provide analytic input for traders and aid in review of derivative products utilize data analysis tools and methodologies, in conjunction with professional judgement to make process improvement recommendations conducts strategic data analysis, identifies insights and implications and make recommendations. resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues participate in the implementation of assigned projects, including new products, services and upgrades to plat...
As part of the hr services team, provide support in all administrative tasks and processes as part of the service catalogue. support and assist in undertaking all hr-related tasks to ensure we deliver best-in-class hr support and quality service to our business partners, line managers, and employees. key responsibilities: execute seamless onboarding and exit processes for employees in the respective business areas, including facilitating all necessary process steps. support all administrative tasks related to employee changes, such as issuing new letters or other required documents. serve as the first point of contact for employees and line managers for all standard questions (or reroute to payroll/benefits). process and respond to all incoming tickets, phone calls, and emails within the scope of the service catalogue. maintain current hr systems and ensure data accuracy management. responsible for monthly local and global reporting activities, including non-payroll relevant data audits and standard reporting. track paperwork and maintain employee e-files. work closely with the payroll department to ensure employee data integrity. own ticketing for respective hr management and business areas. ensure proper and timely information flow, processing requests in accordance with service level agreements (slas). keep the knowledge base up to date in close cooperation with all hr services specialists. key relationships: hr business partners (junior to senior management) hr services & rewards teams talent management & talent acquisition line managers employees knowledge, skills, and...
About us: at bcd meetings & events (bcd m&e), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. as the world’s most trusted and innovative meetings and events agency, bcd m&e cultivates a culture of people, passion and purpose to drive business forward. headquartered in chicago, with locations in 50+ countries across the world, bcd m&e’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. while we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. see what life is about at bcd m&e at bcdme.com/careers job summary: the regional account manager is accountable for client retention, strategic development, and management of assigned accounts. their role involves delivering exceptional support to clients and employees while demonstrating leadership in problem-solving, customer service, and adherence to policies. essential duties and responsibilities: supplier relations: monitor and ensure the team uses preferred suppliers, managing supplier spend accurately. account management: responsible for client relationships, product delivery, and financial performance of a...
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. about us we are insider, a b2b saas company that drives growth for its clients around the world. how are we achieving this? we are the #1 ai-native platform for customer experience and marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. our platform connects data across channels, predicts future behavior with ai, and individualizes experiences from a single platform. we have just celebrated our $500m series e funding round, led by general atlantic . before this, we achieved unicorn status following our series d round. we are backed by top investors, including sequoia capital, qia, riverwood, and endeavor catalyst , and trusted by 1200+ brands from high-growth startups to fortune 500 companies like samsung, coca-cola, nike, l’oreal, singapore airlines, virgin, nestle, nissan, lenovo, puma, ikea, allianz, domino’s, cnn, and more. having achieved unicorn status, insider was recognized as one of the only woman-founded, women-led b2b saas unicorns worldwide, reaching $200m in carr (committed annual recurring revenue). insider was named a leader in the forrester wave for cross-channel campaign management 2021 and leader in the idc marketscape: worldwide omnichannel marketing platforms for b2c enterprises 2023. the company ranked in the top 1% of all software companies worldwide in g2’s 2024 software awards and was listed among the top 10 best s...
As part of the hr services team, provide support in all administrative tasks and processes as part of the service catalogue. support and assist in undertaking all hr related tasks to ensure we are delivering best-in-class hr support and quality service to our business partners, line managers, and employees. key responsibilities: execute seamless onboarding and exit processes for employees in the respective business areas, including facilitating all necessary process steps. support all administrative tasks related to employee changes, such as issuing new letters or other required documents. be the first point of contact for employees and line managers for all standard questions (or re-route to payroll/benefits). process and answer all incoming tickets, phone calls, and emails within the scope of the service catalogue. maintain current hr systems and ensure data accuracy management. responsible for monthly local and global reporting activities, including non-payroll relevant data audits and standard reporting. track paperwork and maintain employee efiles. work closely with the payroll department to ensure data integrity. own ticketing for respective hr management and business areas. partner to ensure constant and proper information flow. process requests timely to meet deadlines according to slas. keep the knowledge base up to date in close cooperation with all hr services specialists. key relationships: hr business partners (junior to senior management) hr services & rewards teams talent management & talent acquisition line managers employees knowledge, skills, and abilities...
Indefinite - full time - 11011, bogotá, bogotá, colombia - marketing **role purpose** as head of marketing, you will have the responsibility to lead our marketing efforts to support sales, event, content, and brand teams with the digital channels and insight to drive growth in online traffic, engagement, and revenue. **primary responsibilities** - evaluation and development of the b2b marketing strategy and the marketing plan, with particular emphasis on digital demand generation for sales effectiveness. - planning, direction, and coordination of marketing efforts. - supervision of the internal areas of the marketing department. - planning and supervision of the communication strategy, including social media marketing and content marketing to ensure brand consistency - investigation of the demand for the company's products and services. - competitor research. - identifying potential customers, supporting sales and lead generation efforts. - development of promotions with advertising managers. - understanding and developing budgets and finances, including expenses, credits for research and development, investment returns, and profit and loss projections. - development and management of advertising campaigns. - creation of brand awareness and positioning. - measure roi and kpis and prepare the budget. - analysis of user behavior and site interaction, highlighting opportunities to increase traffic levels, improve engagement and enhance conversion rates/leads generated - work with key stakeholders (sales and business development) to coordinate co-op marke...
Purpose: - as part of the hr services team, provide support in all administrational tasks and processes as part of the service catalogue. support and assist in undertaking all hr related tasks to ensure we are delivering best in class hr support and quality service to our business partners, line managers, and employees. - key responsibilities: - execute seamless on-boarding and exit processes of employees in the respective business areas including facilitating all necessary process steps. - support all administrative tasks with regard to employee changes, such as issuing new letters or other required documents - maintain current hr systems and be responsible for data accuracy management - responsible for monthly local and global reporting activities including non-payroll relevant data audits and standard reporting - tracking of paperwork and employee efile maintenance - work closely with payroll department to ensure employee data integrity - ownership of ticketing for respective hr management and business area. - partners to ensure constant and proper information flow. process requests timely to meet deadlines in accordance with service level agreements (slas). - keep knowledge base up to date in close cooperation with all hr services specialists - key relationships: - hr business partners (junior management up to senior management) - hr services & rewards teams - talent management & talent acquisition - line managers - employees - knowledge skills and abilities: - excellent interpersonal skills & customer service attitude - excellent verbal and writ...
We are seeking a middle java engineer to provide technical support and system optimization for our client's smart fridges. this role focuses on troubleshooting, monitoring, and ensuring the smooth operation of backend systems. you'll collaborate with service technicians and internal teams to resolve issues and implement automation for recurring challenges. **key responsibilities** - system support (9 am - 5 pm cst, mon-fri): - monitor and respond to slack messages in designated support channels. - assist service technicians in diagnosing and resolving issues with smart fridges. - analyze system behavior to identify root causes and suggest fixes. - document troubleshooting procedures and provide feedback to improve system processes. - optimization & maintenance: - monitor system performance using aws services like cloudwatch insights and appsync. - ensure the reliability and efficiency of backend systems, including redis and dynamodb. - recommend and implement optimizations to improve operational workflows. - collaboration & troubleshooting: - work closely with service technicians to understand hardware and system issues. - provide technical insights to address recurring problems and minimize downtime. - stay up-to-date with system functionality and tools to offer effective support. **required skills & qualifications**: - 3 + years of experience in backend development or a related field - experience with java - knowledge of python - strong knowledge of linux systems and tools such as curl - familiarity with aws services, particularly cloudwatch insight...
**responsibilities** - manage the company’s financial planning - perform risk management by analyzing the organization’s liabilities and investments - decide on investment strategies by considering cash and liquidity risks - control and evaluate the organization’s fundraising plans and capital structure - directs the preparation of all financial statements, including income statements, balance sheets, shareholder reports, tax returns, and governmental agency reports. - compares sales and profit projections to actual figures and budgeted expenses to actual expenses; makes or oversees any necessary adjustments to future projections and budgets. - reviews planning process and suggests improvements to current methods. - analyzes operations to identify areas in need of reorganization, downsizing, or elimination. - works with the president and other executives to coordinate planning and establish priorities for the planning process. - studies long-range economic trends and projects their impact on future growth in sales and market share. - identifies opportunities for expansion into new product areas. - oversees investment of funds and works with investment bankers to raise additional capital required for expansion. - determine finance kpis - assisting with high-level decisions about policy and strategy. - supervising the financial reporting and budgeting team. **qualifications** - proven experience as accounting manager or relevant role - in depth knowledge of corporate financial law and risk management practices - excellent knowledge of data analysis and for...
Company overview: didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. li-hybrid team overview: join our resource optimization team in spanish-speaking latin america, where you'll optimize prices to boost key metrics and enhance user experience. you'll develop playbooks, frameworks, and tools while collaborating with operations teams to execute impactful strategies. this role is perfect for someone passionate about influencing business outcomes in a fast-paced, data-driven environment. role responsibilities: - working on the region’s pricing strategy with the leadership team; - creating frameworks to improve decision-making; - analyzing data to understand user behavior, generating actionable insights; - devel...
**about us**: we are a leading healthcare organization in texas, usa with our operations in colombia, dedicated to providing top-quality medical services and innovative health solutions to our patients. as we continue to grow and expand our reach, we are seeking an experienced and visionary chief marketing officer (cmo) to lead our marketing initiatives and strengthen our brand presence in the healthcare sector. **job overview**: as our chief marketing officer (cmo), you will be responsible for developing and executing comprehensive marketing strategies that enhance our brand visibility, patient engagement, and market share in the healthcare sector. you will lead a multidisciplinary marketing team and work closely with clinical, operational, and executive teams to ensure our marketing efforts align with the company’s mission to deliver exceptional healthcare services. **key responsibilities**: - develop and implement a strategic marketing plan to support the organization’s growth and objectives in the healthcare sector. - lead and manage the marketing team, fostering a culture of collaboration, innovation, and continuous improvement. - oversee all marketing activities, including digital marketing, patient education, community outreach, public relations, and brand management. - analyze market trends, patient insights, and competitive dynamics to identify opportunities for growth and differentiation. - manage the marketing budget, ensuring efficient allocation of resources to achieve the highest return on investment (roi). - collaborate with clinical and administ...
We are looking for the right people — people who want to innovate, achieve, grow and lead. we attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry. under general supervision, coordinates and oversees hig profile and or complex test tools (tt) jobs with multiple testing and subsea product service lines (psl) working at the well site, providing excellent customer relations at the worksite during well testing or other type operatons. may require supervision of non halliburton employees. in addition to responsibilities, systems knowledge, competencies and skill sets acquired from lower level job roles, this individual will be required to mentor all junior personnel in area of expertise and perform additional job tasks of a competency assessor and/or behavior based safety observer or coach within the tt group. develops crew performance and experience levels through various development options. may include ppr reviews. plans and performs necessary calculations for the total job at the well site as needed. coordinates and directs the activities of service operators during the equipment rig up and rig down on a location and the preparation of equipment for performing a job. provides planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. recognizes possible sales opportunitie...
Csg is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary. as a flexible first organization, you can find our remote and on-site locations here. **essential job responsibilities**: - acts as liaison between technical and non-technical departments within forte in order to ensure all operational needs are met. - accountable for achieving the timely and complete resolution of customer issues and inquiries in conjunction with “customer first” initiatives. includes effective communication to all stakeholders. - build and maintain partnerships with forte gtm, payment ops, r&d; & support teams to drive operational excellence and achieve the service expectations of the clients. - establish partnership with internal teams for issue resolution, product optimization, client education, and client communications. - supports internal activities related to strategic projects, account integrity and overall initiatives. - attainment of departmental and operational standards, including quality, efficiency and key performance indicators (kpi’s). - identify systemic and client-impacting trends and escalating through proper channels of leadership. - maintain a thorough understanding of forte's products, platforms, systems, and operational areas and processes. - assists with process management, documentation management, new functionality deployment, product optimization, pre-release testing, solution/services resource education and communicate status to internal and the customer teams. - track ...
**what we offer** **expectation and tasks** - assume primary responsibility for the successful implementation of sap processes, solutions and products. - analyze customers’ business requirements, needs and objectives and map them to the sap processes, solutions and products that are being implemented. - develop necessary specifications and modifications to meet and exceed customer requirements, needs and objectives. - maintain appropriate levels of documentation for timely and accurate time and expense reporting. - facilitate ongoing communication and early success or warning indicators to all members of the virtual team (pre and post sales) throughout the implementation process. - develop timely and accurate project plans incorporating all significant project variables. - estimate timeframes and resources required to successfully implement assigned projects. - establish criteria and set expectations concerning deliverables, performance, maintenance, design and project costs. - provide direction and leadership to other application consultants and virtual account team members. - perform project reviews and spot consulting, contributing to the success of implementations on sap or partner led projects. - develop methodologies, templates, tools and services to offer value added solutions to customers. - support the service and software sales process, including presenting product demos and elaborating proof of concepts. **work experience** - strong experience and process know-how in the oil&gas; industry: bulk primary distribution, secondary distribution (bulk &...
**essential job functions** (primary responsibilities of the job and the percentage of time spent on each to total 100 %. reflect the level autonomy, decision-making authority, breadth and level of work/accountability within the responsibility descriptions.) **responsibility** - leading incidents and requests to resolution. - being 1st escalation point for customer incidents and requests. - assist the customer success manager in accepting solution hand-over for support. - be a focal point for the team for communication and issue identification, resolution, and escalation. - provide technical mentoring and coaching of team members where appropriate. **% of time** **lead troubleshooting efforts** - performs in-depth troubleshooting and analysis on intermediate call types, with a focus on resolving issues within the services desk (e.g. - completing programmatic fixes) - coordinates with/escalates to operational and programming teams to aide in further triaging of issues - including pulling together internal bridges for additional triage as needed 40% **customer service** - owns and manages internal customer incidents for the entire lifecycle of the incident - regardless of priority - answers questions on intermediate complexity internal call types; fully evaluates issues to determine direction resolution and/or direction on all incidents regardless of priority on the same call - where applicable - maintains contact with the customer throughout the entire incident lifecycle, communicating status and resolution to ensure customer satisfaction 20% **inci...
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