[L-718] - IT TECHNICAL SOLUTIONS PROVIDER

At coupa, we empower our customers with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. we are seeking a proactive and customer-focused it support specialist to join our global team. in this role, you'll provide level 1 technical support, ensure timely issue resolution, and contribute to a seamless end-user experience. key responsibilities: - provide level 1 technical support through the service desk, including weekend coverage and first-response troubleshooting. - own and resolve user issues efficiently, escalating security-related incidents as needed and ensuring customer satisfaction. - proactively monitor systems, perform qa checks, and address issues before they impact users. - assist with onboarding and training on it systems, promoting best practices across the organization. - maintain strong relationships with third-party vendors and support partners to ensure seamless service delivery. requirements: - solid background in hands-on it support, with a degree in it or related field (or equivalent experience), and strong english communication skills. - proficient with macos, windows, microsoft 365, google workspace, and remote support tools like vpn and zoom. - experienced with itsm platforms such as freshservice, and familiar with backup tools like egnyte and google drive. - skilled in basic networking concepts (tcp/ip, dns, routing, subnetting) and enterprise tools including okta, intune, jamf, and aws. - demonstrates strong troubleshooting ability, initiative, and adaptability in fast-pace...