At Coupa, we empower our customers with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. We are seeking a proactive and customer-focused IT Support Specialist to join our global team. In this role, you'll provide Level 1 technical support, ensure timely issue resolution, and contribute to a seamless end-user experience. Key Responsibilities: - Provide Level 1 technical support through the Service Desk, including weekend coverage and first-response troubleshooting. - Own and resolve user issues efficiently, escalating security-related incidents as needed and ensuring customer satisfaction. - Proactively monitor systems, perform QA checks, and address issues before they impact users. - Assist with onboarding and training on IT systems, promoting best practices across the organization. - Maintain strong relationships with third-party vendors and support partners to ensure seamless service delivery. Requirements: - Solid background in hands-on IT support, with a degree in IT or related field (or equivalent experience), and strong English communication skills. - Proficient with MacOS, Windows, Microsoft 365, Google Workspace, and remote support tools like VPN and Zoom. - Experienced with ITSM platforms such as Freshservice, and familiar with backup tools like Egnyte and Google Drive. - Skilled in basic networking concepts (TCP/IP, DNS, routing, subnetting) and enterprise tools including OKTA, Intune, JAMF, and AWS. - Demonstrates strong troubleshooting ability, initiative, and adaptability in fast-paced environments with a collaborative, customer-focused approach. Benefits of Working at Coupa: - Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. - Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. - Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Please note that inquiries or resumes from recruiters will not be accepted.