Job overview we are seeking a highly motivated and detail-oriented customer experience improvement specialist to join our team. in this role, you will be responsible for continuously improving internal processes and contributing strategically to operational excellence. key responsibilities - analyze and improve internal processes to enhance customer satisfaction and reduce resolution times. - collaborate with cross-functional teams to develop and implement process improvements. - develop and maintain metrics to measure process effectiveness and identify areas for improvement. requirements - bachelor's degree or equivalent in a related field. - at least 2 years of experience in customer service, preferably in a back-office environment. - fluency in english (b2+) both written and verbal. - excellent communication and analytical skills. why work with us we are a global business process outsourcing company dedicated to delivering exceptional customer experiences through innovative solutions and advanced technologies. our commitment to innovation and operational excellence positions us as a trusted partner for businesses worldwide. we offer a dynamic and supportive work environment that fosters growth and development opportunities for our employees. if you are a motivated and results-driven professional looking for a challenging opportunity, we encourage you to apply....
Job description we are seeking a skilled professional to join our team as an analyst, business process improvement. this role will involve working closely with our global customers to deliver high-quality solutions that drive business growth and efficiency. the successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment. they will be responsible for identifying process improvements, developing and implementing new processes, and providing training and support to colleagues. in this role, you will have the opportunity to work on a variety of projects, including data analysis, process mapping, and system implementation. you will also be expected to collaborate with cross-functional teams to ensure seamless delivery of projects....
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