Job Overview We are seeking a highly motivated and detail-oriented Customer Experience Improvement Specialist to join our team. In this role, you will be responsible for continuously improving internal processes and contributing strategically to operational excellence. Key Responsibilities - Analyze and improve internal processes to enhance customer satisfaction and reduce resolution times. - Collaborate with cross-functional teams to develop and implement process improvements. - Develop and maintain metrics to measure process effectiveness and identify areas for improvement. Requirements - Bachelor's degree or equivalent in a related field. - At least 2 years of experience in customer service, preferably in a back-office environment. - Fluency in English (B2+) both written and verbal. - Excellent communication and analytical skills. Why Work With Us We are a global business process outsourcing company dedicated to delivering exceptional customer experiences through innovative solutions and advanced technologies. Our commitment to innovation and operational excellence positions us as a trusted partner for businesses worldwide. We offer a dynamic and supportive work environment that fosters growth and development opportunities for our employees. If you are a motivated and results-driven professional looking for a challenging opportunity, we encourage you to apply.