GREETING SERVICE REPRESENTATIVE - B900

Hostess job overview a hostess is responsible for creating a welcoming atmosphere by extending a warm welcome to guests, assisting them to sit and providing a warm send off. to provide the highest level of guest satisfaction. - manage guest queries in a friendly, timely, and efficient manner. - ensure knowledge of menu and all products. - follow correct reporting procedures if faced with issues. the role also involves: - assisting callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay. - having a good knowledge of the restaurant's sitting arrangements. - complying with hotel security, fire regulations and all health and safety legislation. key responsibilities - to assist in all ways to provide the highest degree of guest satisfaction. requirements to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - positive attitude. - good communication skills (oral and written). - committed to delivering high levels of customer service. - excellent grooming standards. - flexibility to respond to a range of different work situations. what we are looking for we are seeking individuals who possess the following qualities: - degree in relevant area. - experience in food and beverage department and/or industry. - previous experience of cash handling. - knowledge of food hygiene regulations. about hilton hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts ...