Hostess Job Overview A Hostess is responsible for creating a welcoming atmosphere by extending a warm welcome to guests, assisting them to sit and providing a warm send off. To provide the highest level of guest satisfaction. - Manage guest queries in a friendly, timely, and efficient manner. - Ensure knowledge of menu and all products. - Follow correct reporting procedures if faced with issues. The role also involves: - Assisting callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay. - Having a good knowledge of the restaurant's sitting arrangements. - Complying with hotel security, fire regulations and all health and safety legislation. Key Responsibilities - To assist in all ways to provide the highest degree of guest satisfaction. Requirements To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Positive attitude. - Good communication skills (oral and written). - Committed to delivering high levels of customer service. - Excellent grooming standards. - Flexibility to respond to a range of different work situations. What We Are Looking For We are seeking individuals who possess the following qualities: - Degree in relevant area. - Experience in Food and Beverage department and/or industry. - Previous experience of cash handling. - Knowledge of Food Hygiene Regulations. About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Our vision