BUSINESS OPERATIONS SPECIALIST - (XQM-838)

Purpose and overall relevance: as a key member of the global services team, you will play a crucial role in delivering high-quality operations for finance and accounting. our new center aims to serve multiple markets in several processes. credit and collections are responsible for performing daily activities such as dunning and collection, dispute management and credit management. the team must deliver all activities in a timely manner and with the required quality. they also support projects, including process standardisation, tools implementation, and other initiatives. a general functional expert with responsibility for processes and the delivery of services with their team. key responsibilities: - ensure effective team management, including coaching, training, motivation, and performance appraisal guidance, as well as the management and development of the team. - supervise daily operations by adhering to agreed slas towards business partners. - build and maintain good relationships with business partners and the global functional team on a proactive basis. - develop and report relevant kpis for the area of responsibility. - ensure that kpis are maintained, achieved, and reported in a correct and timely manner. - generate ideas for process improvements with respect to the processes in scope and ensure high-quality and efficient work. - perform problem analyses and propose or assess solutions, and implement respective actions. - establish and maintain strong financial controls over the work performed. - act as a backup for the manager of the area. required skills and...