Logistics coordinator job description manage express rail service requests, carrier communication, and billing. support canadian freight operations with documentation and maintain accuracy in cargowise for shipments. update auto costing databases and track ocean imports. required skills: - 6 months-1 year of experience or education in logistics/freight. - strong english fluency. - proficiency in excel, word, powerpoint. benefits: we offer a collaborative, global environment where your ideas matter, and your career can grow. why work with us: join a dynamic team that thrives on solving complex challenges in the global supply chain....
Job title: trilingual ocean freight forwarder about the role: the agent plays a vital role in ensuring seamless and efficient shipment management within their designated country. this position is focused on proactive customer engagement and serves as a liaison between customers and our network to enhance the customer experience. key responsibilities: • respond to customers consistently and confidently by providing accurate information regarding shipment status and tracking, documentation requirements, transit time, and prices via phone calls and emails. • possess comprehensive ocean operational knowledge covering shipment creation, tracking, and delivery at destination. • enhance service experience by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. • effectively communicate with colleagues within our network, emphasizing a sense of urgency on behalf of the customer. • meet all commitments to customers in terms of follow-up/ongoing communication. • coordinate with operations for booking/schedule/pre-alerts, validate, and share details with the customer. • resolve exceptions and send proactive updates to the customer. • accept customer requests for quotations and forward them to the quotations team for processing, passing leads to sales. • record and resolve customer complaints or assign tasks to other functions. • possess in-depth knowledge of freight forwarding terms, including incoterms, and be well-versed in connecting locally to offer the best solutions to end customers. required skills and qua...
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