Job Title: Trilingual Ocean Freight Forwarder About the Role: The Agent plays a vital role in ensuring seamless and efficient shipment management within their designated country. This position is focused on proactive customer engagement and serves as a liaison between customers and our network to enhance the customer experience. Key Responsibilities: • Respond to customers consistently and confidently by providing accurate information regarding shipment status and tracking, documentation requirements, transit time, and prices via phone calls and emails. • Possess comprehensive ocean operational knowledge covering shipment creation, tracking, and delivery at destination. • Enhance service experience by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. • Effectively communicate with colleagues within our network, emphasizing a sense of urgency on behalf of the customer. • Meet all commitments to customers in terms of follow-up/ongoing communication. • Coordinate with operations for booking/schedule/pre-alerts, validate, and share details with the customer. • Resolve exceptions and send proactive updates to the customer. • Accept customer requests for quotations and forward them to the Quotations team for processing, passing leads to Sales. • Record and resolve customer complaints or assign tasks to other functions. • Possess in-depth knowledge of freight forwarding terms, including Incoterms, and be well-versed in connecting locally to offer the best solutions to end customers. Required Skills and Qualifications: - Professionals in industrial engineering, international business, or related fields. - A minimum of 1 year of experience in Freight Forwarding. - Excellent verbal and written communication skills and business acumen in English, Portuguese, and Spanish. - Customer service and communication skills. - Teamwork and autonomy.