(AYG-130) - FLORAL DEPARTMENT LEADER

Job title: floral department leader the primary objective of this role is to oversee the effective operation of the floral department, ensuring maximum sales and profitability. as a leader, you will embody the company's core values, fostering an environment of respect, honesty, integrity, diversity, inclusion, and safety. responsibilities: - develop and maintain strong customer relationships through exemplary service and implementation of company policies. - address customer complaints promptly and professionally. - receive, process, and deliver florist transworld delivery orders in a timely manner. - coach and train personnel on pricing, inventory management, and customer courtesy. - support the customer 1st culture by providing exceptional customer experiences. - plan, organize, direct, and control department activities to achieve business objectives. - oversee receiving, storing, pricing, and merchandising of all floral products. - order supplies and materials to maintain adequate stock levels and prevent waste. - maintain accurate records and reports, using data effectively to inform decision-making. - ensure a clean and organized work environment. - continuously analyze department performance and implement improvements as necessary. - communicate and promote company initiatives and process improvements to team members. - supervise and coach direct reports, conducting regular performance reviews and providing constructive feedback....