SENIOR MANAGER OF DIGITAL ADOPTION EXPERIENCE - [MI667]

Accelerating customer success through digital adoption digital adoption role description the senior manager of digital adoption & enablement will lead the vision, execution, and continuous improvement of our self-guided onboarding and in-product enablement initiatives. this role is critical to accelerating customer time-to-value by empowering customers to complete key onboarding tasks independently, enabling more impactful and efficient consulting sessions. this individual will own the strategy, roadmap, and delivery of a world-class digital adoption experience across kaseya products. they will combine technology, content, and analytics to help customers achieve early success at scale. as the leader of a dedicated team of walkme developers and analysts, they will collaborate cross-functionally to design intuitive, measurable, and brand-aligned digital journeys that drive engagement and customer outcomes. - define and execute the digital adoption strategy to improve customer self-sufficiency, reduce time-to-first-value, and maximize the impact of consulting engagements. - lead, mentor, and manage a team of walkme developers and analysts to deliver scalable, high-quality digital adoption solutions. - own the roadmap and lifecycle of the digital adoption platform, ensuring it aligns with company objectives and delivers measurable results. - partner with product, professional services, customer success, and support to identify opportunities to enhance onboarding and in-product guidance. - drive intake, prioritization, and delivery of digital adoption initiatives, balancing...