Accelerating Customer Success through Digital Adoption Digital Adoption Role Description The Senior Manager of Digital Adoption & Enablement will lead the vision, execution, and continuous improvement of our self-guided onboarding and in-product enablement initiatives. This role is critical to accelerating customer time-to-value by empowering customers to complete key onboarding tasks independently, enabling more impactful and efficient consulting sessions. This individual will own the strategy, roadmap, and delivery of a world-class digital adoption experience across Kaseya products. They will combine technology, content, and analytics to help customers achieve early success at scale. As the leader of a dedicated team of WalkMe developers and analysts, they will collaborate cross-functionally to design intuitive, measurable, and brand-aligned digital journeys that drive engagement and customer outcomes. - Define and execute the digital adoption strategy to improve customer self-sufficiency, reduce time-to-first-value, and maximize the impact of consulting engagements. - Lead, mentor, and manage a team of WalkMe developers and analysts to deliver scalable, high-quality digital adoption solutions. - Own the roadmap and lifecycle of the Digital Adoption Platform, ensuring it aligns with company objectives and delivers measurable results. - Partner with Product, Professional Services, Customer Success, and Support to identify opportunities to enhance onboarding and in-product guidance. - Drive intake, prioritization, and delivery of digital adoption initiatives, balancing strategic impact with operational needs. - Oversee the creation and optimization of in-product walkthroughs, knowledge assets, and onboarding workflows that adhere to usability, accessibility, and brand standards. - Establish, track, and report on key performance indicators (KPIs) for digital adoption, such as engagement, completion rates, and correlation with customer outcomes. - Operate as a center of excellence for digital adoption: standardizing processes, ensuring brand consistency, and educating stakeholders on best practices. - Advocate for and promote the value of digital adoption initiatives across the company through education, engagement, and data-driven insights. Key Qualifications and Skills The ideal candidate will possess: - 5+ years of experience leading digital adoption, customer enablement, product enablement, or a similar function in a SaaS or technology-driven environment. - Proven experience managing and developing a team of WalkMe (or similar DAP) developers and analysts to deliver impactful, scalable solutions. - Deep expertise in Digital Adoption Platforms (e.g., WalkMe, Pendo, Whatfix) — including implementation, optimization, and governance. - Strong leadership and people-management skills, with the ability to inspire, coach, and hold accountable a diverse technical and creative team. Job Benefits At Roca Alliances, we offer a comprehensive benefits package that includes: - Competitive salary and bonus structure. - Comprehensive health insurance and wellness programs. - Retirement plan with employer matching. - Generous paid time off and holidays. - Professional development opportunities and training. - Recognition and reward programs for outstanding performance. About Us Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. We help businesses thrive by delivering the right professionals to meet their needs.