Job title we're seeking an exceptional conversational experience specialist to join our team. in this pivotal role, you'll play a key part in shaping the way customers interact with our brand through automated support. this is a unique opportunity to leverage your expertise in conversational design and chatbot development to create engaging user experiences in a dynamic, regulated industry. key responsibilities - design intuitive conversation flows that meet customer needs - build and configure structured dialogues in conversational ai platforms - support chatbot release management across markets and languages - create and optimize training data (utterances, intents, entities) - monitor nlu performance and implement improvements - analyze chatbot metrics (resolution, containment, escalation, csat) and user feedback - recommend and apply data-driven enhancements to flows, nlu models, and features - participate in a/b testing and experimentation requirements - proven experience in conversational design, chatbot development, or a similar role - demonstrable experience in designing and building conversation flows for chatbots or virtual assistants - solid understanding of natural language understanding (nlu) concepts (intents, entities, utterances, confidence scores, training data) - experience with analyzing chatbot performance metrics and user feedback to drive improvements - excellent written and verbal communication skills in english what we offer - competitive salary package and bonus scheme - health and life insurance for you and your family - monthly meal allowan...
Job description: we're seeking a highly skilled ai conversation specialist to join our team. in this role, you will be responsible for designing and building ai-driven conversations across our customer support channels. this is an exciting opportunity to leverage cutting-edge technology and shape the way our customers interact with our brand through automated support. you will work closely with our ux/ui designers, engineers, developers, cs teams, pms, and compliance to deliver high-quality chatbot experiences. the ideal candidate will have a solid understanding of natural language understanding (nlu) concepts and experience in designing and building conversation flows for chatbots or virtual assistants. excellent written and verbal communication skills in english are a must. required skills and qualifications: - proven experience in conversational design, chatbot development, or a similar role. - demonstrable experience in designing and building conversation flows for chatbots or virtual assistants. - solid understanding of natural language understanding (nlu) concepts (intents, entities, utterances, confidence scores, training data). - experience with analyzing chatbot performance metrics and user feedback to drive improvements. - excellent written and verbal communication skills in english. benefits: our company offers a comprehensive benefits package that includes: - hybrid way of working & remote options - monthly meal allowance - multi-sport card - nice rigs - 2.5k monitor, latest i7, tons of ram, fast ssd - private health insurance for you & your family - unl...
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