SPECIALTY COFFEE SOLUTIONS EXPERT - [VRP22]

Job title: specialty coffee solutions expert a rapidly expanding e-commerce company specializing in coffee equipment seeks a knowledgeable and skilled specialty coffee solutions expert to join their team. this remote role combines technical coffee expertise with client relationship management to deliver exceptional service to customers. responsibilities: - coffee equipment consulting: provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences. - technical support: assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge. - customer relationship management: maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. - sales support: guide customers through the purchasing process, creating quotes and invoices through various platforms. - post-purchase support: coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. - shipping & returns: oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. - process improvement: identify opportunities to enhance customer experience and operational efficiency based on client interactions. requirements: - coffee expertise: demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. barista experience or café advisory role highl...