Job Title: Specialty Coffee Solutions Expert A rapidly expanding e-commerce company specializing in coffee equipment seeks a knowledgeable and skilled Specialty Coffee Solutions Expert to join their team. This remote role combines technical coffee expertise with client relationship management to deliver exceptional service to customers. Responsibilities: - Coffee Equipment Consulting: Provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences. - Technical Support: Assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge. - Customer Relationship Management: Maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. - Sales Support: Guide customers through the purchasing process, creating quotes and invoices through various platforms. - Post-Purchase Support: Coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. - Shipping & Returns: Oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. - Process Improvement: Identify opportunities to enhance customer experience and operational efficiency based on client interactions. Requirements: - Coffee Expertise: Demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. Barista experience or café advisory role highly valued. - Customer Service Excellence: Proven track record in customer-facing roles with outstanding communication skills and service orientation. - Technical Aptitude: Ability to understand, explain, and troubleshoot coffee equipment specifications and functionality. - Problem-Solving Skills: Resourceful approach to resolving customer issues and finding solutions to complex scenarios. - Digital Proficiency: Comfort with e-commerce platforms. - Self-Management: Ability to work independently, prioritize tasks, and manage client relationships in a remote environment. Please note that all applicants must submit their CV in English. CVs in other languages will automatically be disqualified. We value diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. If you're passionate about coffee equipment and delivering exceptional customer service, apply now. ],