CLINICAL MANAGER | ZCV931

Job description job summary job responsibilities - leads workgroups for managed services provider (msp) account implementation and ensures standard processes are communicated in a methodical and professional manner. - delivers training to sales division in order to elevate awareness and implementation of clinical and quality policies and procedures; tailoring content and delivery method to specific situations to ensure the highest retention. - presents reasons for specific improvements in client processes in order to improve service delivery, generate cost efficiencies, and mitigate risk in alignment with business objectives. - coordinates with sales division to handle client and clinician situations in an effective manner. - demonstrates ability to handle sophisticated issues while maintaining a flexible, positive, and collaborative demeanor. - shares standard processes and follows standardized procedures. - demonstrates adaptability to meet periodic changes in departmental needs and promotes direct, honest, open, and timely communication. - provides primary clinical support to all assigned clients, including associate vendors, by engaging with facility key contacts to address clinical processes and concerns. - responds urgently to customer concerns that jeopardize assignment completion by coordinating with internal sales, operations leaders, and partners to make timely and informed decisions. - designs and implements action plans to prevent cancellations and optimize quality performance. - demonstrates knowledge of internal amn policies as well as those rel...