Alchimia is one of the leading european manufacturers of medical devices for ophthalmic surgery and tissue banks. we design each medical device as if it were intended for ourselves. since our foundation in 1993, all our products have been developed in collaboration with opinion leaders and the scientific community before being released to the market. this allows us to offer safe, useful, and effective solutions to improve the daily operations of medical staff and the quality of life of their patients. our commitment to research makes us a reliable partner, able to provide ongoing training and updated scientific information to our distributors and product users. thanks to the alchimia team, we now have a network of over 60 independent distributors across europe and the world, capable of providing fast local service to all our customers. to expand our team, we are looking for a sales back office team leader. the sales back office team leader is responsible for managing and coordinating the activities of the italy and export back office team, with a focus on: order management, participation in tenders, shipment monitoring, sales network support and customer care. he collaborates across the board with internal functions and ensures that commercial and operational processes are carried out effectively, in compliance with industry regulations and company standards. coordinates and supervises the activities of the italy and export sales back office team, ensuring operational efficiency and quality; manages the entire customer order cycle: receipt, entry, confirmation, progress mon...
Job title: sales back office team leader about us: alchimia is a leading european manufacturer of medical devices for ophthalmic surgery and tissue banks. we design each device as if it were intended for ourselves. our mission: we offer safe, useful, and effective solutions to improve daily operations of medical staff and the quality of life of their patients. job description: the sales back office team leader manages and coordinates activities of the italy and export back office team, focusing on order management, tender participation, shipment monitoring, sales network support, and customer care. responsibilities: - coordinates and supervises the activities of the italy and export sales back office team. - manages the entire customer order cycle: receipt, entry, confirmation, progress monitoring, fulfillment, and invoicing. - monitors and coordinates national and international shipments. - manages and resolves problems related to delays, shortcomings, anomalies, and after-sales complaints. - analyses tenders and tenders documentation. - collections needed technical, administrative, and economic documentation. - coordinates deadlines and manages electronic submissions. requirements: - diploma or degree in economic, managerial, or legal fields. - 3-5 years of experience in similar roles (commercial back office, customer service, tender support). - preferred origin from the medical device or pharmaceutical sector. - knowledge of the sam management system is appreciated. - excellent command of excel and office. - excellent knowledge of english language....
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