Descripción del puesto: lider de equipo / supervisor ¿qué hace realmente un lider de equipo ? piensa en ti mismo como alguien que brindará tutoría, orientación y desarrollo profesional a los miembros de su equipo, por lo que no todos pueden calificar para este puesto. nos aseguramos de obtener lo mejor de lo mejor, después de todo, somos una empresa ridículamente buena, por lo que nos aseguramos de que nuestros empleados sean de primera categoría. así que vamos, ahora necesitamos toda tu concentración porque es hora de imaginar cómo es ser un líder de equipo. como líder de equipo, brindarás tutoría, orientación y desarrollo profesional a los miembros de su equipo. implementarás canales de escalamiento de acuerdo con procedimientos mutuamente acordados. liderarás un equipo de alto rendimiento a través de una transición emocionante para desarrollar capacidades técnicas, analíticas, de pensamiento crítico y de resolución de problemas que permitirán al departamento desarrollar soluciones más profundas y escalables. establecerás objetivos de equipo y trabajará con informes directos sobre estrategias para ejecutar, medir el progreso y compartir resultados. también identificarás información procesable, sugerirá recomendaciones e influirá en la estrategia del equipo a través de una comunicación efectiva. entonces, ¿tienes lo que se necesita para ser un líder de equipo? requerimientos: - 2 años de experiência previa relevante en gestión de personas en la industria de bpo o call center.- un pensador estratégico con fuertes habilidades analíticas y creativas para resolver problem...
Description search atlas group is a fast-growing saas organization dedicated to empowering businesses worldwide by providing advanced digital marketing tools and seo solutions. as we continue to scale, we are looking for a versatile and self-sufficient recruiter to help us propel our growth. if you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you! responsibilities full cycle recruiting - you will own roles from start-to-finish! working closely with our engineering department to help find them the best developers. source, screen and interview potential candidates through job boards, postings, inbound leads, and outbound messaging. schedule and conduct interviews through zoom. coordinate with hiring managers + support second round interviews. send offer letters. adapt to the role as needed. requirements at least four years experience with talent acquisition. technical recruiting experience. you have led technical coding interviews and feel comfortable recruiting for developers, engineers and all sorts of product related roles! strong english communication skills (both written and verbal.) excellent interpersonal skills and the ability to build relationships throughout the hiring process. highly organized - you’re the most organized person you know! benefits 11 days pto salary $15-20usd per hour (40 hours per week) life at linkgraph at linkgraph, we are committed to enjoying life as we are to delivering best-in-class services and software. from community volunteer days, socially conscious initiatives, and team lunches and outin...
Proper is a quickly growing startup that values your skills, voice, and happiness. we’re a team of developers, designers, engineers, accountants, cpas, project managers, and creatives from all over the world. but we’re also surfers, hikers, sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers. together, we provide the most technologically advanced property accounting services in the world - and we think that’s pretty epic. we’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth. read more about what we do at proper.ai we’re proud to create something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth. we’re seeking an accounting manager to join our team. proper is seeking an accounting manager who will lead and manage a team of 20+ individual contributors, ensuring the delivery of top-notch accounting services to property managers and real estate developers in the us. this role requires a blend of technical accounting expertise, strong leadership skills, a data-driven approach to performance management, and a commitment to quality, accuracy, and timeliness in customer service delivery. the ideal candidate will leverage lean six sigma methodologies to optimize team operations and drive continuous improvement, utilizing data analytics to monitor and enhance team performance and customer satisfaction. if that sounds like you and you’re excited by ...
3 weeks ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. vtex dcs program vtex dcs is a global program that prepares recent graduates to become specialists in the digital commerce industry. during the program, participants receive the most crucial knowledge and skills in high demand in the market, especially in solution architecture. lasting for 18 months, the program combines a full-time employment opportunity with a learning program that offers an innovative and unique approach provided by the eicom institute. requirements university degree or diploma from an advanced technical institute that is recognized by the ministry of education, ideally in engineering, computer science, physics or math. for this edition, your graduation date must be between june 2022 and june 2025. proficiency in written and oral english is a must; additional languages such portuguese are a plus. you must reside or have availability to work in medellín, and work in office 4 days a week. please note: vtex is not responsible for relocation costs. previous experience in ecommerce and b2b companies is preferable. programming skills can be an advantage but are not a requirement. additional information salary of cop 6,000,000 and annual bonus. in addition, you will receive benefits such as flexible work schedule, 80% discount as a language scholarship, among others. you will be working with a global team, which provides a unique opportunity for learning and develop you career. who are we looking for? we are looking for achiever...
Inswitch is seeking high achievers to join its sales team. we are looking for self-motivated individuals who are ready to grasp business opportunities. business development spirit is a must. a typical day your role will consist of promoting and selling the fintech as a service platform to customers all around lac but with a specific focus on colombia. target customers include gig economy players, banks, neobanks, marketplaces, telcos, retailers, etc. basically, any company is looking to build a fintech solution on top of our self-service, api-driven platform. candidates must have experience in inbound and outbound sales, with a focus on international companies looking to enter or optimize their payment stacks in colombia. you will enjoy a high level of autonomy and report directly to the chief commercial officer. the candidate shall be open to manage and help running our entity in colombia, being the liaison between local regulators and our corporate functions if requested. the position requires a candidate who is comfortable working in a global matrix organization. for specific projects and assignments, he/she will be reporting directly to the ceo. main tasks will include cold calling, presentation, negotiation & deal closing, everything to be done according to inswitch’s pipeline discipline. we are seeking candidates with 5+ years of sales experience in a similar position and a strong background in the payment industry. additional valuable characteristics are: b2b sales successful track record fintech enthusiast excellent communication and presentation skills ...
Content partnerships manager - news page is loaded content partnerships manager - news apply locations: bogota | time type: full time | posted on: posted 30+ days ago | job requisition id: r-21000043 it's fun to work in a company where people truly believe in what they're doing! we're committed to bringing passion and customer focus to the business. kwai is seeking a content partnerships manager to oversee recruitment, onboarding, and account support for media syndication partnerships in the colombian market. this is a mid-senior position requiring strong business development experience in the media industry, with the ability to develop high-value, high-return partnerships for the platform. responsibilities: manage, prioritize, and execute deal flow, negotiate, and close deals supporting kwai's content strategy and initiatives. identify new partners for support and valuation by preparing business cases for stakeholders. work with existing partners to optimize content strategy and audience development to ensure their success on kwai. collaborate with vertical operations, content strategy, and marketing teams to meet company requirements. prepare reports and insights to measure partnership progress. requirements: 5+ years of experience in content acquisition or partner management for digital distributors, media companies, or social media platforms, with emphasis on the colombian market. proven success in managing and executing media partnership pipelines in colombia. strong understanding of colombian news & sports media, including print, tv, radio, and digital. experience wor...
**responsibilities** - provide data-driven guidance to leaders on company's financial performance, major investments and new growth opportunities - be an integral part of the annual budgeting, quarterly re-forecasting, strategic planning, and variance analysis processes - develop financial models and analyses to support strategic initiatives; - act as a business partner with operations, client services and workforce and key management in identifying and driving ways to improve profitability. - develop and implement strategies and policies to enable the company to meet its financial goals - drive implementation of process improvements involving cross functions to enable efficient and effective end-to-end process - partner with accounting/reporting to support continuous enhancement of the monthly reporting processes - lead and support the exploration and integration of new planning tools - coach and develop the team requirement: - 8+ years of fp&a;/business finance experience preferably at a high-growth company - bpo industry experience is highly preferred - self-motivated, organized and accountable, with ability to balance time and see projects through to completion - resourceful self-starter who thrives in ambiguous situations - savvy/analytical mind with ability to decipher data quickly, categorize and build databases for multiple views of existing data - ability to synthesis information quickly, distill important takeaways and tell a compelling story - expert in excel and goole suite if you like wild growth and working with happy, enthusiastic over-ac...
Proper is a quickly growing startup that values your skills, voice, and happiness. we’re a team of developers, designers, engineers, accountants, cpas, project managers, and creatives from all over the world. but we’re also surfers, hikers, sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers. together, we provide the most technologically advanced property accounting services in the world - and we think that’s pretty epic. we’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth. read more about what we do at proper.ai we’re proud to create something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth. we’re seeking an accounting manager to join our team. proper is seeking an accounting manager who will lead and manage a team of 20+ individual contributors, ensuring the delivery of top-notch accounting services to property managers and real estate developers in the us. this role requires a blend of technical accounting expertise, strong leadership skills, a data-driven approach to performance management, and a commitment to quality, accuracy, and timeliness in customer service delivery. the ideal candidate will leverage lean six sigma methodologies to optimize team operations and drive continuous improvement, utilizing data analytics to monitor and enhance team performance and customer satisfaction. if that sounds like you and you’re excited by ...
**responsibilities**: - provide data-driven guidance to leaders on company's financial performance, major investments and new growth opportunities - be an integral part of the annual budgeting, quarterly re-forecasting, strategic planning, and variance analysis processes - develop financial models and analyses to support strategic initiatives; - act as a business partner with operations, client services and workforce and key management in identifying and driving ways to improve profitability. - develop and implement strategies and policies to enable the company to meet its financial goals - drive implementation of process improvements involving cross functions to enable efficient and effective end-to-end process - partner with accounting/reporting to support continuous enhancement of the monthly reporting processes - lead and support the exploration and integration of new planning tools - coach and develop the team requirement: - 8+ years of fp&a;/business finance experience preferably at a high-growth company - bpo industry experience is highly preferred - self-motivated, organized and accountable, with ability to balance time and see projects through to completion - resourceful self-starter who thrives in ambiguous situations - savvy/analytical mind with ability to decipher data quickly, categorize and build databases for multiple views of existing data - ability to synthesis information quickly, distill important takeaways and tell a compelling story - expert in excel and goole suite if you like wild growth and working with happy, enthusiastic over-...
So, what does a taskus learning experience leader really do? think of yourself as an advisor for the taskus new and existing teammates, guiding them through the best paths to creative and successful careers at taskus. imagine going to work every day with one thing on your mind: a passion for developing others and seeing them succeed. your role was created to design and develop ongoing training programs that will give the taskus teammates the edge over our competition and ability to appeal to the world's most disruptive companies.you will implement programs for taskus teams that will enhance their skills in every aspect of their role. you will be responsible for delivering training programs for new and current teammates on new products/services, system changes and/or new business initiatives. you care deeply about helping others succeed. you love partnering with people, understanding how they learn and come up with creative approaches to educate them and keep them engaged in the classroom. you enjoy seeing your work benefit others. you enjoy teaching in the classroom but also know how important it is to make new employees successful in other areas. you're passionate about other's pursuits and successes. you like being held accountable for your own results. **requirements**: - must be bilingual spanish/english b2 - b2 high level, both in writing and speaking, please upload a resume in english for consideration. - great interpersonal skills - highly organized and has a high sense of urgency - ability to work on a flexible schedule including weekends, holidays, evening...
What does an operations manager really do? think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! here at taskus we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. come on now, we need your full attention because it's time to imagine what it's like being an operations manager. imagine yourself going to work with one thing on your mind: that in most companies, it's all about the kpis but in taskus it's all about solving business problems through innovation. as you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. **responsibilities**: - responsible for managing the day-to-day business operations managing a team of up to 150 fte; reporting into the sr. operations manager. - responsible for managing taskus client relationships and being the poc on a day-to-day basis, providing them with updates in regards to performance, and you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually). - you will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed. - you are also responsible for making sure that kpis are being met consistently and solving business problems through innovation (example of kpi's: csat, aht, resolution rate). - we need someone who has the proven ability to scale operati...
What does a team lead really do? think of yourself as someone who will provide mentorship, guidance and career development to members of your team, so not everyone can qualify for this role. we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. so come on, now we need your full concentration because it's time to imagine what it's like being a team lead. as a team lead, you will provide mentorship, guidance, and career development to members of your team. you will implement escalation channels in accordance with mutually agreed-upon procedures. you will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. you will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. you will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication. so, do you have what it takes to be a team lead? **requirements**: - bilingual in english & spanish with a minimum b2 proficiency in english. - 2 years of prior relevant people management experience in the bpo or call center industry - a strategic thinker with strong analytical and creative problem-solving skills - experience providing constructive criticism and implementing corrective action plans - a high-level understanding of customer confidentiality standards and...
**about achievers** **our commitment to you**: at achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. we are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. you'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences. the marketplace merchandising coordinator supports the merchandising team in building a compelling and relevant online reward assortment for our customers. this individual will help set up, enhance, and maintain product listings in the global achievers’ marketplace catalogue to ensure a positive member experience. this position requires a strong attention to detail and a proven ability to work independently, prioritizing their workload while managing multiple requests and projects. here is a look at what you'll do: **product information management (90%)**: - responsible for accurately setting up and maintaining the global product catalog, ensuring price and description accuracy, updating product images, copy, translations, and other assets as needed. - leverage market research and vendor insights to aide in assortment selection decisions - develop relationships with internal stakeholders and external vendors to collect product information in a timely and accurate fashion to ensure adherence to merchandising processes, content guidelines, and standards. - data entry of product information, ensuring accurat...
You love partnering with hiring managers to understand their department needs and requirements and come up with creative approaches to fill the void. you care deeply about the overall business and look for ways to add value. you like being part of a team that delivers excellence and being held accountable for your own results. you're creative, outgoing and have a passion for identifying people's strengths. - full-cycle recruitment: sourcing, screening, selection, negotiation, offer and close - partner with hiring managers to understand current and future needs as well as educating on best practices for interviews - passively source for top talent and manage a pipeline 100-200 people ready to hire - ensure job postings are accurate, marketable and target the appropriate audience - maintain data in recruitment systems - attend community events to promote taskus' brand and plan interviewing days on-site **requirements**: - 2-5 years experience recruiting for high-volume entry-mid level roles (40+ hires per month) - working knowledge of recruitment processes and workflows - experience with applicant tracking systems - jobvite a plus. - excellent interpersonal, oral, and written communication skills - high emotional intelligence - unrelenting work ethic and passion for recruiting and producing results - strong desire to interact with the public - extreme attention to detail - proven ability to employ proactive recruiting strategies - strong business acumen and critical thinking skills - bilingual in spanish and english is not required, but preferred **about...
As **business insights analyst **you will be responsible for delivery of key client analytics and consulting projects. you will develop analytical insights that measure our clients' performance across key inputs (such as content quality, compliance, performance metrics, customer experience, etc.). on the basis of this data, you will articulate key insights and best practices, provide a recommendation on the overall campaign strategy, set ambitious revenue and/or performance objectives and assist internal partners on how to define detailed action plans to reach these goals. key responsibilities: additionally, you will lead the thinking and lead the development of monitoring tools/dashboard (google, power bi, tableau, etc) to report on key results achieved by business and draw out insights on further optimization opportunities. as part of this role, you will also be breaking down and communicating the reports and opportunities to key operational partners. you will also be involved in the maintenance of the back-end and front-end architecture of the bids reporting for the specific campaign(s) you support, the proprietary analytical tool that aggregates, mines and elaborates campaign reporting. as a business insights analyst, you will be partnering closely with reporting analysts, data visualization analysts, data scientists, and data engineers to optimize the assigned business(s) you support. in addition, this role requires close attention and engagement with business owners, cross functional teams, and at times clients. skills and qualifications: - at least two years o...
Job description: senior operations manager what does a senior operations manager really do? think of yourself as someone who will manage day-to-day business operations, including performance, billing, and pnl, so not everyone can qualify for this role. we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. so come on, now we need your full concentration because it’s time to imagine what it’s like being a senior operations manager. **responsibilities**: - as a senior operations manager, you will manage day-to-day operations business, including performance, billing, and pnl.- you will have weekly syncs with operations managers and team leads, as well as one on one coaching and development with tms as needed.- you will meet with senior management and clients as needed to continue business growth.- you will be responsible for interviewing operations managers, team leads, and quality analysts. you will also promote department culture.- we need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.- you are also responsible for making sure that kpis are being met consistently and solving business problems through innovation (example of kpi’s: csat, aht, resolution rate) **requirements**: - two-plus years of experience as a senior operations manager or seven-plus years of experience as an operations manager in a customer experience environment.- ba/bs degree preferred.- experience managing supervisors, as well as coaching and developi...
The quality analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. the solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy - and/or external systems. **roles and responsibilities**: - audit calls/interactions/transactions for aligned agents - coach agents for performance improvement - report performance for aligned span on a daily/weekly/monthly basis - provide inputs, basis audits, for briefings and training need identification - partner with tls in leading team meetings for metric improvement - participate in strategic projects for the campaign/lob - identify and escalate any potential quality issues per defined process - isolate and report defects; verify defect fixes - suggest process/system improvements based on common customer concerns - accomplish other responsibilities assigned by management - drive quality initiatives, contests and campaigns for the assigned span - be updated on knowledge and serve as sme for the campaign/lob **technical skills & qualifications**: - at least 2 years in college (bs or ba preferred) - minimum of 1-year experience as quality analyst (preferred) - basic excel/google sheets skills - problem-solving skills **soft skills**: - strong customer centricity - ability to provide constructive feedback in an assertive manner - good written and verbal communication skills - ...
**why engineering at stryker?****: at stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. as an engineer at stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. you will also have growth opportunities as we have a culture that supports your personal and professional development. **who we want**: **dedicated achievers**. people who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. **strong communicator** - people who can communicate with stakeholders in different positions and translate feedback and information to actionable achievable goals. **analytical problem solvers**. people who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. **goal-oriented**: keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. **detail-oriented process improvers**. critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate. job description the patient-specific associate engineering supervisor is responsible for ensuring the quality, timely design, and development of project segments that significant...
What does a team lead do? think of yourself as someone who will provide mentorship, guidance, and career development to members of your team, so not everyone can qualify for this role. we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. so come on, now we need your full concentration because it's time to imagine what it's like being a team lead. as a team lead, you will provide mentorship, guidance, and career development to members of your team. you will implement escalation channels by mutually agreed-upon procedures. you will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities that will enable the department to develop deeper, more scalable solutions. you will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. you will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication. **so, do you have what it takes to be a team lead?** **requirements**: - 2 years of prior relevant people management experience in the bpo or call center industry - a strategic thinker with strong analytical and creative problem-solving skills - experience providing constructive criticism and implementing corrective action plans - a high-level understanding of customer confidentiality standards and also has a passion for the development of teammates. **about taskus** **taskus (nasdaq: ta...
What does a team lead really do? think of yourself as someone who will provide mentorship, guidance and career development to members of your team, so not everyone can qualify for this role. we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. so come on, now we need your full concentration because it's time to imagine what it's like being a team lead. as a team lead, you will provide mentorship, guidance, and career development to members of your team. you will implement escalation channels in accordance with mutually agreed-upon procedures. you will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. you will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. you will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication. so, do you have what it takes to be a team lead? **requirements**: - bilingual in english & spanish with a minimum b2 proficiency in english. - 2 years of prior relevant people management experience in the bpo or call center industry - a strategic thinker with strong analytical and creative problem-solving skills - experience providing constructive criticism and implementing corrective action plans - a high-level understanding of customer confidentiality standards and...
**responsibilities**: - provide data-driven guidance to leaders on company's financial performance, major investments and new growth opportunities - be an integral part of the annual budgeting, quarterly re-forecasting, strategic planning, and variance analysis processes - develop financial models and analyses to support strategic initiatives; - act as a business partner with operations, client services and workforce and key management in identifying and driving ways to improve profitability. - develop and implement strategies and policies to enable the company to meet its financial goals - drive implementation of process improvements involving cross functions to enable efficient and effective end-to-end process - partner with accounting/reporting to support continuous enhancement of the monthly reporting processes - lead and support the exploration and integration of new planning tools - coach and develop the team requirement: - 8+ years of fp&a;/business finance experience preferably at a high-growth company - bpo industry experience is highly preferred - self-motivated, organized and accountable, with ability to balance time and see projects through to completion - resourceful self-starter who thrives in ambiguous situations - savvy/analytical mind with ability to decipher data quickly, categorize and build databases for multiple views of existing data - ability to synthesis information quickly, distill important takeaways and tell a compelling story - expert in excel and goole suite if you like wild growth and working with happy, enthusiastic over-...
**job description: senior operations manager** what does a senior operations manager really do? think of yourself as someone who will manage day-to-day business operations, including performance, billing, and pnl, so not everyone can qualify for this role. we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. so come on, now we need your full concentration because it's time to imagine what it's like being a senior operations manager. **responsibilities**: - as a senior operations manager, you will manage day-to-day operations business, including performance, billing, and pnl. - you will have weekly syncs with operations managers and team leads, as well as one on one coaching and development with tms as needed. - you will meet with senior management and clients as needed to continue business growth. - you will be responsible for interviewing operations managers, team leads, and quality analysts. you will also promote department culture. - we need someone who has the proven ability to scale operations, drive performance management, and foster employee retention. - you are also responsible for making sure that kpis are being met consistently and solving business problems through innovation (example of kpi's: csat, aht, resolution rate) **requirements**: - two-plus years of experience as a senior operations manager or seven-plus years of experience as an operations manager in a customer experience environment. - ba/bs degree preferred. - experience managing supervisors, as well as c...
**so what does a workforce planner do?** **think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. you will have foresight in preparing for voice and non-voice volume, seat occupancy, average handle time, and other factors that measure productivity and campaign performance. so not just anyone is qualified for this role. we make sure we get the best of the best, and ensure our employees are top-notch!** **so, it's time to imagine** what it's like being a workforce planner. **imagine that you're an orchestrator, aligning with numerous programs to optimize employee productivity, coordinating with training and talent acquisition to forecast and manage staffing needs, and collaborating with it to customize information systems - to help supervise the fiscal activities within your team. you will monitor the accuracy of billing procedures for all clients within the site, and identify strategies to improve campaign processes and opportunities to increase profitability. as you tackle your new tasks for the day, you know that it will lead to one thing: you must be effective in driving staffing forecasts that are best for our people and our business.** **as a workforce planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements (for capacity planning and ...
What does an operations manager really do? think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! here at taskus we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. come on now, we need your full attention because it's time to imagine what it's like being an operations manager. imagine yourself going to work with one thing on your mind: that in most companies, it's all about the kpis but in taskus it's all about solving business problems through innovation. as you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. **responsibilities**: - responsible for managing the day-to-day business operations managing a team of up to 150 fte; reporting into the sr. operations manager. - responsible for managing taskus client relationships and being the poc on a day-to-day basis, providing them with updates in regards to performance, and you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually). - you will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed. - you are also responsible for making sure that kpis are being met consistently and solving business problems through innovation (example of kpi's: csat, aht, resolution rate). - we need someone who has the proven ability to scale operati...
As _business insights analyst _you will be responsible for delivery of key client analytics and consulting projects. you will develop analytical insights that measure our clients’ performance across key inputs (such as content quality, compliance, performance metrics, customer experience, etc.). on the basis of this data, you will articulate key insights and best practices, provide a recommendation on the overall campaign strategy, set ambitious revenue and/or performance objectives and assist internal partners on how to define detailed action plans to reach these goals. key responsibilities: additionally, you will lead the thinking and lead the development of monitoring tools/dashboard (google, power bi, tableau, etc) to report on key results achieved by business and draw out insights on further optimization opportunities. as part of this role, you will also be breaking down and communicating the reports and opportunities to key operational partners. you will also be involved in the maintenance of the back-end and front-end architecture of the bids reporting for the specific campaign(s) you support, the proprietary analytical tool that aggregates, mines and elaborates campaign reporting. as a business insights analyst, you will be partnering closely with reporting analysts, data visualization analysts, data scientists, and data engineers to optimize the assigned business(s) you support. in addition, this role requires close attention and engagement with business owners, cross functional teams, and at times clients. skills and qualifications: - at least two years of ...
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