Senior service reliability engineer page is loaded senior service reliability engineer apply remote type hybrid locations bogota time type full time posted on posted 3 days ago time left to apply end date: august 25, 2025 (15 days left to apply) job ...
Resumen customer service associate why tp? with a presence in more than 91 countries, we are the industry leader! great place to work has certified us as one of the best companies to work in the country and the world. we don’t stop innovating, and we...
Description: we are seeking a talented individual to join our data analyst team at marsh. this role will be based in bogotá. this is a hybrid role that has a requirement of working at least three days a week in the office. the data analyst will be part of our team supporting strategic decision-making through data collection, analysis, and presentation. you will work on building dynamic reports, automating data workflows, and managing databases to ensure data integrity and accessibility for internal and external stakeholders. we will count on you to: collect, analyze, and present data to support strategic decision-making for the company and external clients. develop and maintain complex reports, managing relational and non-relational data with a focus on performance optimization and scalability. design and automate data update processes using python. manage databases, automate workflows, govern data, and perform data cleaning from sources like excel, txt, and csv. what you need to have: bachelor’s degree in engineering, actuarial science, statistics, mathematics, or economics. minimum of 3 years of proven experience in data analysis and report creation within corporate environments. proficiency in advanced excel (vba), python, access, sql, and power bi. knowledge of data governance, data cleaning, and database construction. what makes you stand out: experience with qlik sense is desirable. knowledge of insurance products, especially life and property & casualty, is a plus. strong critical thinking and communication skills, with the ability to build senior relationships and d...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - shift: monday – thursday 8am – 7pm pst (11am – 10pm est) with rotating on-call; - manage alerts daily, check systems, and escalate issues as needed; - be part of a team that provides 24×7 on-call support for critical saas events; - be available in case of emergencies when team members are not available or need help; - document issues and remediation steps; - proactively create appropriate monitors in the eks/k8s ecosystem; - deploy to eks/k8s cluster using terraform and helm; - learn and maintain existing infrastructure running under docker swarm; - improve existing infrastructure health by implementing checks and scripts to correct known issues; - maintain and develop deployment code; - automate manual tasks; - implement/integrate new technologies in our cloud infrastructure; - collaborate with other teams and departments to provide the highest level of support and assistance; - apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes; - work closely on solutions with support, customer success, migration, and profess...
Job description this is a remote position. schedule: monday to friday, 9:00 am – 6:00 pm (pacific time, california) client time zone: pacific time (los angeles, ca) total weekly hours: 40 hours client overview join a growing legal funding company based in los angeles that helps people with personal injury claims get the financial support they need. the team uses modern tools and puts clients first, creating a professional and remote-friendly work environment where your bilingual and administrative skills will be highly valued. our client is looking for a spanish bilingual legal executive assistant to handle administrative tasks and support personal injury case management. you’ll work closely with clients, manage documentation, and ensure smooth day-to-day operations. this is an excellent opportunity for a detail-oriented professional with legal administrative experience who is eager to make a meaningful impact and grow within the legal funding industry. key responsibilities act as the main point of contact for client communication in both english and spanish manage the client intake process via phone and digital channels coordinate and maintain accurate documentation for personal injury cases organize and process medical records in compliance with hipaa regulations use salesforce crm to track case progress and maintain client records draft and manage professional correspondence using google workspace handle calls and messages through ringcentral, providing empathetic client support perform executive a...
Description: we are seeking a talented individual to join our global executive search team at marsh mclennan. this role will be based in our bogota or mexico city offices. this is a hybrid role that has a requirement of working at least three days a week in the office. reporting to the global executive search team leader, the executive search team administrator will collaborate with internal stakeholders to create and manage talent research reports, provide scheduling and sourcing support for a broad range of senior executive level roles. we will count on you to: deliver on senior executive research and sourcing administrative assignments, providing market intelligence, including market mapping and talent pools. refine recruitment processes and sourcing techniques to enhance service delivery for executive search. develop and maintain strong internal networks across the global executive search team. manage interview scheduling across global time zones and provide comprehensive reporting using excel and powerpoint, maintaining accurate records of candidate interactions and recruitment metrics. what you need to have: bachelor’s degree in human resources, business administration, or a related field. advanced excel and powerpoint skills. strong understanding of applicant tracking systems, preferably workday. excellent communication and interpersonal skills, with the ability to build relationships with c-suite executives. strong organizational skills and attention to detail, with the ability to work collaboratively in a fast-paced environment. what makes you stand out: background...
Soc analyst location co-barranquilla posted date 10 hours ago(1/12/2024 5:34 pm) job id 2024-3088 # positions 1 category ito job summary the soc analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support security threat incidents. responsibilities provide l1/l2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. understand services of microsoft windows server os, such as dhcp, dns, ad, and ca. proactively ensure the highest level of systems and infrastructure availability. work with client application teams to resolve operating system, availability and performance related issues. monitor security, backup, and redundancy with systems according to predefined set of standards. work closely with and in support of the it service desk, engineering team and vendors to expedite issue resolution. review logs of events regularly depending on their organization/clients’ requirements. proper administration of assigned tickets including, documentation, updating, managing ticket performance. identify opportunities for alert reduction and automation. contribute to the enhancement of standard operational procedure documentation. identify alert patterns and suggest solutions. properly identify, manage, prioritize and document security threat incidents. skills and experience english – spanish language (oral and writing 85 % or higher), (b2+ or above). 1+ years...
Driving lasting impact and building long-term capabilities with our clients is not easy work. you are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. in return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. when you join us, you will have: continuous learning: our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. the real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. a voice that matters: from day one, we value your ideas and contributions. you’ll make a tangible impact by offering innovative ideas and practical solutions. we not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. global community: with colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutio...
Integrated business planning specialist temporal city: bogota we are reckitt home to the world's best loved and trusted hygiene, health, and nutrition brands. our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. we are a global team united by this purpose. join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. supply our supply chain is the backbone of our business. it's how we get our trusted products to people all over the world, safely and efficiently. and it's our talented and passionate teams that make this happen. if you're looking for a career in supply chain, there's no better place to be than reckitt. we offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. you could join our global supply planning team to develop and implement our global supply strategy, or work with our procurement centre of excellence team to negotiate and manage our supplier relationships. our manufacturing excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our logistics excellence team develop new and innovative ways to distribute our products to customers. about the role are you ready to become the cornerstone of our supply chain, ensuring our customers get what they need when they need it? as a demand planner for large markets or demand planning manager for smaller markets at reckitt, your expertise will driv...
Work as a sales administrative representative (insight sales) our client specializes in sales execution, merchandising, and marketing services for cpg (consumer packaged goods) companies. their core objective is to create and carry out store-level strategies. these strategies are designed to enhance brand awareness for their product portfolio and drive an increase in sales and product rotation. we are looking for new talent in bogotá or medellin colombia! location: bogotá or medellín, colombia benefits : hybrid job m-f 8 am - 5pm permanent / indefinite contract competitive salary work with international and national clients flexible working culture - us schedule austin, tx, usa travel opportunities much more! functions: sales team support: assist with presentations, proposals, sales reporting, order processing, meeting coordination, and cross-functional communication, coordinate meetings, calls, and travel. order & client management: accurately p rocess customer orders, monitor their status , and serve as a primary contact for client inquiries and updates. maintain accurate records and reporting , assist in order and client management, and contribute to delivering a high level of service to both customers and business partners. data & reporting: maintain crm systems and sales databases, generate regular sales reports, dashboards, and performance summaries for internal stakeholders . cross-functional coordination: liaise with finance, marketing, and...
Who we are . . . for over two decades, cq fluency has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages. our game changing approach to language technology, centralization and change management as well as our expert service and inclusive culture has garnered global recognition and invaluable respect from our partners/customers. our expertise lies in harnessing the power of cultural intelligence (cq) through our team of subject matter experts, who skillfully blend meaning and feeling to foster genuine human connections. we leverage our cq with customized, best in class technologies to not only address the intricacies of cultural nuances, but to optimize productivity. with an unwavering commitment to delivering an exceptional customer experience and adhering to iso 9001 and iso 17100 certified processes, we consistently deliver the highest level of quality. cq fluency has achieved remarkable growth as one of america's fastest-growing private companies, securing a spot on the esteemed inc. 5000 list for ten years. as an mbe (minority owned business enterprise), we are on a mission to improve lives by giving people a chance to be understood and ultimately creating a more accessible, inclusive, and linguistically equitable world. who we need . . . we are looking for a senior business operations analyst who will be responsible for analyzing data, designing and implementing automated processes, and developing scalable solutions that improve both internal workflows and ...
Requisition id: 233470 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. manager, it operational readiness & release management as an operational readiness & release manager, you will be responsible for facilitating the efficient and successful delivery of software releases, ensuring it operational readiness, actively participating in global release management initiatives, and collaborating closely with the change management to streamline the introduction of changes into the production environment. act as enabler and facilitator in order to provide successful user support to all stakeholders. you will also help ensure that all it deployments adhere to governing regulations, scotiabank’s standards policies, processes and procedures for compliance. is this role right for you? in this role you will: · you thrive in a day to day operations type environment that is governed by processes and procedures. · you don’t shy away from fostering effective communication channels and stakeholder engagement. · you thrive at identifying and communicating all residual project risks for acknowledgment by appropriate management personnel and work on mitigation strategies. · you are able to provide constant and tailored training /education of the current processes to end users. · you are keen at contributing to the development of best pr...
Description under direct supervision, responsible for responding to routine customer inquiries regarding products. analyzes problems using diagnostic tools to identify problem areas and recommend corrective action. recommends solutions to customer application questions. maintains log of problems so that recurring problems can be reported to product development. follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. role and responsibilities provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions develop and maintain positive customer relations by delivering outstanding customer service coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. qualifications and education requirements experience in providing customer support advanced english communication (oral and written) strong customer service focus and problem-solving ability required good computer software skills and internet capabilities ability to work independently as well as in a team flexibility in working hours. ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings) we will give careful consideration to your application and review your details against the position criteria. you will receive separate notification as we progress your application. please note that only candi...
We are lotusflare, a fast growing, product company. our top notch team of professionals is building next generation telecomunication software. our business is growing and our team growth follows. we are looking for an passionate and motivated solution architect to join our team in colombia. if you decide to join us, you would be working in an ambitious, yet friendly environment with significant support and mentorship to help you grow your career. job description: as a solution architect, you will be responsible for all technical aspects of post-sale, solutioning and delivery of projects. you will be responsible to ensure that project goals are met and customer expectations are fulfilled. in this role you must have a strong technical background and have excellent problem solving skills. you must have a solid understanding of project management fundamentals and must be comfortable communicating with senior leadership verbally and in writing. we ask for a lot, but we also offer a lot! job requirements: 5+ experience as solution architect, or in project management, technical program management, or similar technical leadership role 3-5 years of experience with software development lifecycle from conception to delivery as a software engineer or a solution architect you are a digital savvy individual that knows the latest digital technologies and trends; you enjoy experimenting and are open to integrating new digital technologies in everyday work. proficient in api design, client server interaction design and cloud infrastructure architecture telecommunication architec...
Adaptive teams is proud to be part of a group of companies founded by nate ginsburg, built with a two-fold mission: to discover and empower amazing talent while building strong, connected communities all around the world. this vision drives everything we do, from the way we recruit to how we encourage collaboration across global teams. it’s not just about finding the right people for the job; it’s about creating meaningful work that contributes to something bigger. when you join adaptive teams, you’re stepping into a network that believes in the power of talent and community. we seek out individuals who are passionate, skilled, and ready to contribute to a larger purpose. our projects allow you to showcase your abilities while making real connections across industries and geographies. working with us means being part of a company that is committed to your growth and building thriving communities worldwide. if you’re looking to advance your career in an environment that values innovation and collaboration, adaptive teams is where you can truly flourish. join a passionate remote team that values customer care! as a call center agent, you’ll support customers, solve challenges, and make a difference—all from the comfort of home. about the company: this is a full-time role for a partner agency in the self-storage industry, specializing in technology-driven storage solutions. they focus on enhancing the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure and convenient storage options. location: la...
Company description talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600m€. we offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: consulting in management and innovation : supporting business, managerial, cultural, and technological transformations. data & technology to implement major transformation projects. cloud & application services to build or integrate software solutions. service centers of excellence to support the latter through technology, innovation, agility, sustainability of skills and cost optimization. talan accelerates it's clients' transformation through innovation and technology. by understanding their challenges, with our support, innovation, technology and data, we enable them to be more efficient and resilient. we believe that only a human oriented-practice of technology will make the new digital age an era of progress for all. together let's commit! job description what would you be doing? our client, one of spain’s leading banks is looking for a fullstack developer to join its dynamic technology team. we seek a highly motivated professional with expertise in spark, scala, and spring boot , along with knowledge of angular or react . the ideal candidate will contribute to the development and optimization of robust banking solutions within a microservices architecture . key responsibilities design, develop, and maintain scalable backend services using spark and scala . implement a...
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. we are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. binance offerings range from trading and finance to education, research, payments, institutional services, web3 features, and more. we leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. responsibilities: - as the frontline of the p2p market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls - independently provide accurate information to resolve problems/issues that arise - continuously educate one’s self with up-to-date and relevant information to support the customer service operations - you will escalate issues to your team leader, managers, and other departments as required - adhere to the quality assurance standards set - adhere to and comply with the schedule set by the team leader - assist in the preparation of other processes as and when assigned/required by the team leader - display good team working attitude and behavior within the team and other departments in the company requirements: - 2-3 years experience in frontline customer support, preferably in the financial or service industry - have t...
This position is posted by jobgether on behalf of neuraflash. we are currently looking for a salesforce solution architect in colombia. in this role, you will lead the design and delivery of innovative salesforce solutions that transform customer engagement and streamline operations. you will partner with clients to understand their business processes, translate requirements into best-practice salesforce designs, and oversee projects from concept to launch. working in a collaborative, fast-paced environment, you will configure solutions, guide technical teams, and ensure seamless integration with other systems. this is an opportunity to work on enterprise-level projects, collaborate with ai specialists, and make a significant impact on how businesses leverage salesforce to achieve measurable results. accountabilities in this role, you will be responsible for: - leading business process reviews to identify requirements and design tailored salesforce solutions. - configuring salesforce service cloud and related products using best practices and minimal custom code. - documenting technical requirements and working with delivery teams to ensure accurate implementation. - driving best-practice ux design into all solution deliveries. - overseeing the full lifecycle of salesforce projects, ensuring quality, timelines, and client satisfaction. - managing customer communications, end-user training, and project documentation. - partnering with ai teams to create innovative, integrated solutions. - leading strategy discussions with contact center and customer service le...
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. we are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. binance offerings range from trading and finance to education, research, payments, institutional services, web3 features, and more. we leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. responsibilities: - as the frontline of the p2p market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls - independently provide accurate information to resolve problems/issues that arise - continuously educate one’s self with up-to-date and relevant information to support the customer service operations - you will escalate issues to your team leader, managers, and other departments as required - adhere to the quality assurance standards set - adhere to and comply with the schedule set by the team leader - assist in the preparation of other processes as and when assigned/required by the team leader - display good team working attitude and behavior within the team and other departments in the company requirements: - 2-3 years experience in frontline customer support, preferably in the financial or service industry - have t...
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. we are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. binance offerings range from trading and finance to education, research, payments, institutional services, web3 features, and more. we leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. responsibilities: - as the frontline of the p2p market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls - independently provide accurate information to resolve problems/issues that arise - continuously educate one’s self with up-to-date and relevant information to support the customer service operations - you will escalate issues to your team leader, managers, and other departments as required - adhere to the quality assurance standards set - adhere to and comply with the schedule set by the team leader - assist in the preparation of other processes as and when assigned/required by the team leader - display good team working attitude and behavior within the team and other departments in the company requirements: - 2-3 years experience in frontline customer support, preferably in the financial or service industry - have t...
This position is posted by jobgether on behalf of neuraflash. we are currently looking for a salesforce solution architect in colombia. in this role, you will lead the design and delivery of innovative salesforce solutions that transform customer engagement and streamline operations. you will partner with clients to understand their business processes, translate requirements into best-practice salesforce designs, and oversee projects from concept to launch. working in a collaborative, fast-paced environment, you will configure solutions, guide technical teams, and ensure seamless integration with other systems. this is an opportunity to work on enterprise-level projects, collaborate with ai specialists, and make a significant impact on how businesses leverage salesforce to achieve measurable results. accountabilities in this role, you will be responsible for: - leading business process reviews to identify requirements and design tailored salesforce solutions. - configuring salesforce service cloud and related products using best practices and minimal custom code. - documenting technical requirements and working with delivery teams to ensure accurate implementation. - driving best-practice ux design into all solution deliveries. - overseeing the full lifecycle of salesforce projects, ensuring quality, timelines, and client satisfaction. - managing customer communications, end-user training, and project documentation. - partnering with ai teams to create innovative, integrated solutions. - leading strategy discussions with contact center and customer service le...
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. we are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. binance offerings range from trading and finance to education, research, payments, institutional services, web3 features, and more. we leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. responsibilities: - as the frontline of the p2p market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls - independently provide accurate information to resolve problems/issues that arise - continuously educate one’s self with up-to-date and relevant information to support the customer service operations - you will escalate issues to your team leader, managers, and other departments as required - adhere to the quality assurance standards set - adhere to and comply with the schedule set by the team leader - assist in the preparation of other processes as and when assigned/required by the team leader - display good team working attitude and behavior within the team and other departments in the company requirements: - 2-3 years experience in frontline customer support, preferably in the financial or service industry - have t...
This position is posted by jobgether on behalf of neuraflash. we are currently looking for a salesforce solution architect in colombia. in this role, you will lead the design and delivery of innovative salesforce solutions that transform customer engagement and streamline operations. you will partner with clients to understand their business processes, translate requirements into best-practice salesforce designs, and oversee projects from concept to launch. working in a collaborative, fast-paced environment, you will configure solutions, guide technical teams, and ensure seamless integration with other systems. this is an opportunity to work on enterprise-level projects, collaborate with ai specialists, and make a significant impact on how businesses leverage salesforce to achieve measurable results. accountabilities in this role, you will be responsible for: - leading business process reviews to identify requirements and design tailored salesforce solutions. - configuring salesforce service cloud and related products using best practices and minimal custom code. - documenting technical requirements and working with delivery teams to ensure accurate implementation. - driving best-practice ux design into all solution deliveries. - overseeing the full lifecycle of salesforce projects, ensuring quality, timelines, and client satisfaction. - managing customer communications, end-user training, and project documentation. - partnering with ai teams to create innovative, integrated solutions. - leading strategy discussions with contact center and customer service le...
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. we are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. binance offerings range from trading and finance to education, research, payments, institutional services, web3 features, and more. we leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. responsibilities: - as the frontline of the p2p market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls - independently provide accurate information to resolve problems/issues that arise - continuously educate one’s self with up-to-date and relevant information to support the customer service operations - you will escalate issues to your team leader, managers, and other departments as required - adhere to the quality assurance standards set - adhere to and comply with the schedule set by the team leader - assist in the preparation of other processes as and when assigned/required by the team leader - display good team working attitude and behavior within the team and other departments in the company requirements: - 2-3 years experience in frontline customer support, preferably in the financial or service industry - have t...
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. we are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. binance offerings range from trading and finance to education, research, payments, institutional services, web3 features, and more. we leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. responsibilities: - as the frontline of the p2p market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls - independently provide accurate information to resolve problems/issues that arise - continuously educate one’s self with up-to-date and relevant information to support the customer service operations - you will escalate issues to your team leader, managers, and other departments as required - adhere to the quality assurance standards set - adhere to and comply with the schedule set by the team leader - assist in the preparation of other processes as and when assigned/required by the team leader - display good team working attitude and behavior within the team and other departments in the company requirements: - 2-3 years experience in frontline customer support, preferably in the financial or service industry - have t...
This position is posted by jobgether on behalf of neuraflash. we are currently looking for a salesforce solution architect in colombia. in this role, you will lead the design and delivery of innovative salesforce solutions that transform customer engagement and streamline operations. you will partner with clients to understand their business processes, translate requirements into best-practice salesforce designs, and oversee projects from concept to launch. working in a collaborative, fast-paced environment, you will configure solutions, guide technical teams, and ensure seamless integration with other systems. this is an opportunity to work on enterprise-level projects, collaborate with ai specialists, and make a significant impact on how businesses leverage salesforce to achieve measurable results. accountabilities in this role, you will be responsible for: - leading business process reviews to identify requirements and design tailored salesforce solutions. - configuring salesforce service cloud and related products using best practices and minimal custom code. - documenting technical requirements and working with delivery teams to ensure accurate implementation. - driving best-practice ux design into all solution deliveries. - overseeing the full lifecycle of salesforce projects, ensuring quality, timelines, and client satisfaction. - managing customer communications, end-user training, and project documentation. - partnering with ai teams to create innovative, integrated solutions. - leading strategy discussions with contact center and customer service le...
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. we are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. binance offerings range from trading and finance to education, research, payments, institutional services, web3 features, and more. we leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. responsibilities: - as the frontline of the p2p market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls - independently provide accurate information to resolve problems/issues that arise - continuously educate one’s self with up-to-date and relevant information to support the customer service operations - you will escalate issues to your team leader, managers, and other departments as required - adhere to the quality assurance standards set - adhere to and comply with the schedule set by the team leader - assist in the preparation of other processes as and when assigned/required by the team leader - display good team working attitude and behavior within the team and other departments in the company requirements: - 2-3 years experience in frontline customer support, preferably in the financial or service industry - have t...
Eligibility b.e/m. e/m.sc. (cs/it) /mca/mba with 5-10 years of experience. location preferable to chennai candidates (no remote work) job description we are looking for an experienced customer service manager to provide excellent customer service. th...
Job title: remote customer service representative – healthcare company: southdesk location: remote salary: based on experience about the role southdesk is hiring a customer service representative to support a virtual mental health provider. this role...
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