Compartir facebook empresa servicio latam comx sas descripción de la empresa empresa mexicana con presencia en más de 11 países, prestando servicios de soporte it. contamos con personal capacitado para help desk de seguridad, help desk soporte, help ...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
Job opportunity: outbound dialer specialist joinskycom bpo as an outbound dialer specialist and leverage yourexperience with genesys cloud dialer to optimize contact strategiesand improve campaign performance. responsibilities include: -managing and configuring outbound dialing campaigns - implementingeffective dialing strategies and call pacing - analyzing kpis andcampaign metrics to improve outcomes - ensuring compliance withcall center quality standards qualifications: - hands-on experiencewith outbound dialing campaigns - strong understanding of dialingstrategies and analytics - data-driven mindset for tracking andanalyzing performance metrics - results-oriented and a team player- knowledge of compliance standards and quality controls preferredattributes: - results-oriented mindset - ability to thrive infast-paced environments if you're ready to contribute to a dynamicteam, apply now! additional details - seniority level: entry level- employment type: contract - job function: business developmentand sales - industries: outsourcing and offshoring consulting#j-18808-ljbffr...
**Área**: **engineering** **inscríbete hasta**: **10/2/2024** **sociedad**: **082** **¿qué estamos buscando?** talento stem en el grupo bbva ¿que te ofrecemos? - formarás parte de un equipo de más de 22.000 expertos en tecnología, en 25 países, cuyo propósito es llevar al banco más allá gracias a la tecnología. - participarás en alguno de los aprox.1.800 proyectos punteros de tecnología que realizamos anualmente y que tienen un impacto positivo en 85 millones de personas. - trabajarás con un abanico muy amplio de tecnologías, desde las más experimentadas, hasta las más disruptivas: 46 lenguajes de programación diferentes, 201 plataformas de desarrollo,etc. - colaborarás con nuestros socios tecnológicos -microsoft, google, aws, salesforce, ibm, redhat, telefónica, cisco, genesys, etc. - desarrollarás proyectos innovadores de desarrollo, arquitectura, seguridad, infraestructura, data. más información. - aprenderás en tu proyecto, trabajarás con referentes y podrás acceder a toda la oferta formativa de bbva y a ninja project, plataforma formativa gamificada con una comunidad de más de 11.000 participantes con más de 2.000 charlas, 1300 talleres y 48 hackathones organizados. - tenemos un entorno de trabajo flexible y equilibrado, donde fomentamos la conciliación a través de nuestro plan "trabaja mejor. disfruta tu vida". esta posición se encuentra dentro del modelo general de trabajo híbrido. sobre ti formación académica - profesional en ingeniería de sistemas o carreras afines. años y experiência requerida - 2+ años de experiência liderando equipos en...
Locations - bogota (flexible) - time type - full time - posted on - posted yesterday - job requisition id - jr107651 - genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. - we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. - position purpose - key responsibility - responsibilities / job duties - in this role, the primary responsibilities will include (but are not limited to) all the responsibilities / job duties of renewal manager and: - exceed quarterly and annual budgets and drive net new revenue growth in region. - for in quarter and next quarter renewals, understand current risk, key stake holders, potential for platform migration, account activity including license deals in process, and opportunity for expansion or revenue growth. - articulate and sell value around customer success offerings and identify upsell opportunities for incremental growth through adoption of add-on service elements thr...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together.position purposethis position will work to enable execution on the genesys mission, to power the world’s best customer experiences. the renewal manager is responsible to secure and grow recurring revenue and bookings for existing customers by applying genesys best practices for recurring revenue management.key responsibilitythe renewal manager is responsible to obtain renewal orders, prior to expiration of the current coverage period, for all recurring revenue across cloud, on-premise, subscription, etc. this customer/partner-facing specialization focuses on renewing contracts by applying genesys best practices for recurring revenue management.responsibilities / job dutiesin this role, the primary responsibilities will include (but are not limited to) all the responsibilities / job duties of renewal manager and:exceed...
Teleperformance is looking for a genesys consultant specialist with experience in genesys cloud, responsible for understanding and analyzing client's business processes to ensure the effective integration of both new and existing technologies. this role is key to developing tailored solutions that add value for the client and deliver operational benefits to the organization. the individual will be responsible for gathering and managing requirements, ensuring these are translated into solutions that meet the client's needs and maximize service quality. responsabilities: • map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes. • analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions. • evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals. • offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp. • understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document. • collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met. • maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made. • train the operations team, including executives and instructors, on ...
Area: branches & support deadline for applying: 9/4/2024 company: 082 what are we looking for? stem talent in the bbva group: what we offer you? you will be part of a team of more than technology and data experts, in 25 countries, whose aim is to take the bank further thanks to technology. you will participate in one of the close to 1,800 cutting-edge technology projects that we implement annually with a positive impact on 85 million people. you will work with a wide range of technologies, from the most experienced to the most disruptive: 46 different programming languages, 201 development platforms, etc. you will collaborate with our main tech partners - microsoft, google, aws, salesforce, ibm, redhat, telefonica, cisco, genesys, etc. you will carry out innovative projects in areas such as development, architecture, security, infrastructure and data. . you will learn by working in your project, you will work with referents and you will have access to the entire bbva training offer and to the ninja project, a gamified training platform with a community of more than 11,000 participants with more than 2,000 talks, 1,300 workshops and 48 hackathons held. we have a flexible and balanced working environment, where we encourage work-life balance through our "work better. enjoy life" plan. hybrid work model will be available for this position. about you insert the profile description here your experience insert the profile requirements here overview overview insert here the description of the area about the job insert here the description of the requisition working at bbva bbva...
📢 dialer strategy manager 🕒 schedule: monday through friday, 7 am to 5 pm 🏢 company overview: we are a leading collections agency that values innovation, customer-centricity, and operational efficiency. we are looking for a strategic, data-driven, and results-oriented dialer strategy manager to oversee and optimize our outbound dialing campaigns and operations. this role will be critical in ensuring that our contact center operations run smoothly and achieve key performance metrics. 📋 responsibilities: 📈 develop and implement dialer strategies: design and manage the overall strategy for the company's dialer system, including predictive, preview, and progressive dialing modes. 🔍 optimize performance: analyze dialer performance, campaign pacing, and agent performance to continually optimize productivity, contact rates, and compliance. 📞 lead campaigns: manage outbound dialer campaigns from inception to completion, including list management, dialer settings, pacing strategies, and disposition management. 🤝 collaborate with key stakeholders: work closely with the operations, compliance, it, and analytics teams to align dialer strategies with business goals and regulatory requirements. 📊 reporting and analytics: provide detailed performance reports on campaign results, kpis, and dialer efficiency. utilize data to make informed decisions and drive continuous improvement. ✅ compliance oversight: ensure all dialer operations comply with tcpa, ftc, and other applicable laws and regulations, reducing risk and ensuring operational integrity. 👥 team management: lead, coach, and mentor ...
En el #equipodespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. #equipodespegar es crecer, desarrollarse, proponerse un objetivo y no parar hasta alcanzarlo. innovamos, creamos, aprendemos de los errores, y así, nos consolidamos como la plataforma de viajes más importante de latinoamérica. resolvemos problemas complejos y desarrollamos nuevas soluciones de base tecnológica para estar a la vanguardia de la industria de viajes. tenemos un nuevo desafío para quienes : son protagonistas de su desarrollo profesional y buscan potenciar al máximo su talento. son centralizadores de información y aspiran a generar soluciones de alta calidad. son pushers por naturaleza y se dedican a hacer que las cosas pasen. son exigentes, competitivos, no se conforman con cumplir y buscan superarse constantemente. nos encontramos en la búsqueda de un real time analyst para ser parte de nuestra dirección de operaciones, ¿qué desafíos te esperan? monitorear en tiempo real los indicadores clave del dashboard de servicios en nuestros canales de atención (omnichannel), identificando desviaciones y alertas. gestionar acciones de mitigación junto a nuestras operaciones internas y proveedores externos en toda la región. escalar oportunamente incidentes y desviaciones críticas a jefaturas y gerencias, colaborando en la gestión de contingencias. proponer mejoras en la visualización y com...
Softtek bogota, d.c., capital district, colombia senior uc operations engineer softtek bogota, d.c., capital district, colombia 3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from softtek we’re looking for a senior unified communications (uc) operations engineer with strong expertise in cisco voice solutions to join our global infrastructure team. this role is hybrid in bogotá and will focus on the deployment, support, and optimization of collaboration and contact center technologies — with an emphasis on cisco jabber, webex calling, and cisco contact center platforms. you’ll also play a key role in our journey toward ucaas and ccaas transformation, helping design and implement modern cloud-based communication strategies. act as a subject matter expert in cisco uc and contact center environments. lead deployment and migration of cisco collaboration platforms, including jabber, webex calling, cucm, ucce , and cvp . configure gateways and consolidate telephony technologies across global sites. work with stakeholders to gather requirements and implement changes to call flows and dial plans. provide l2 escalation support in complex technical environments with third-party integrations. create and maintain detailed technical documentation and diagrams. collaborate with vendors to ensure sla compliance. qualifications: 5+ years of experience in unified communications and/or contact center environments. hands-on experience with cisco voice technologies , especially jabber, webex calling, cucm,...
2 weeks ago be among the first 25 applicants direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual team leader wfm. the tl plays a crucial role in overseeing the day-to-day operations of the team. this position requires strong leadership skills, a deep understanding of workforce management principles, and the ability to effectively coordinate and optimize staffing resources. requirements to apply: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field, with at least 1-3 years in a leadership or supervisory role. • minimum experience as rta: 1 year. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong leadership and team management skills, with the ability to motivate and inspire team members. • excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels. • analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions. • ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously. • english level (oral and writing): b2 job responsibilities: • lead and manage a team of workforce management analysts, ensuring their productivity and effectiveness in achieving depart...
2 weeks ago be among the first 25 applicants direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual real time analyst, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. requirements to apply: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. job responsibilities: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportunities for improvement in staffing and scheduling. • provide regular updates and reports on real-time perfo...
Descripción del trabajo: you will collaborate with our main tech partners - microsoft, google, aws, salesforce, ibm, redhat, telefonica, cisco , genesys, etc. características requeridas amabilidad adaptabilidad comunicación iniciativa curiosidad flexibilidad competitividad agilidad cualidades de membresía de el equipo: trabaja duro orientado al equipo amable honesto excelentes habilidades de servicio al cliente enviar currículum observe detenidamente la página de solicitud de empleo para saber cómo enviar el currículo. #j-18808-ljbffr...
Job opportunity: outbound dialer specialist join skycom bpo as an outbound dialer specialist and leverage your experience with genesys cloud dialer to optimize contact strategies and improve campaign performance. responsibilities include: managing and configuring outbound dialing campaigns implementing effective dialing strategies and call pacing analyzing kpis and campaign metrics to improve outcomes ensuring compliance with call center quality standards qualifications: hands-on experience with outbound dialing campaigns strong understanding of dialing strategies and analytics data-driven mindset for tracking and analyzing performance metrics results-oriented and a team player knowledge of compliance standards and quality controls preferred attributes: results-oriented mindset ability to thrive in fast-paced environments if you're ready to contribute to a dynamic team, apply now! additional details seniority level: entry level employment type: contract job function: business development and sales industries: outsourcing and offshoring consulting #j-18808-ljbffr...
Descripción del trabajo: colaborarás con nuestros principales socios tecnológicos, incluyendo microsoft, google, aws, salesforce, ibm, redhat, telefonica, cisco, genesys, entre otros. funciones recomendadas amabilidad adaptabilidad comunicación iniciativa curiosidad flexibilidad competitividad agilidad información sobre currículums: para postularse a este puesto, prepare un currículum de calidad. a continuación, algunos consejos para crear uno excelente: vaya directo al grano. divida el contenido del currículum por temas. evite formatos que se desvíen de las reglas. utilice un lenguaje sencillo pero adecuado. evite mencionar pretensiones salariales. revise cuidadosamente su currículum. sea honesto y transparente. envío de currículum revise cuidadosamente las instrucciones en la página de solicitud para enviar su currículum correctamente. #j-18808-ljbffr...
3 days ago be among the first 25 applicants direct message the job poster from igt solutions • the real-time analyst plays a vital role in the workforce management (wfm) team, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. candidate´s qualifications and knowledge: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • english level b2 (oral and writing). • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. job responsibilities as an rta: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportunities for improvement in staffing and scheduling. • provide regular updates and reports on real-time performance to management and key stakeholders. • collaborate closely with the forecasting and scheduling teams to...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions team lead - talent aquisition group at igt solutions real time analyst (rta-wfm) bogota, columbia 24*7 wfo location: bogota description of the role: • the real-time analyst plays a vital role in the workforce management (wfm) team, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. candidate´s qualifications and knowledge: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • english level b2 (oral and writing). • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. job responsibilities as an rta: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportuniti...
Conversational ai engineer estamos buscando un conversational ai engineer para sumarse al equipo de una empresa líder en soluciones tecnológicas innovadoras. si te apasiona la inteligencia artificial aplicada a la experiencia del cliente y quieres trabajar en un entorno de innovación constante, esta es tu oportunidad. sobre el rol como conversational ai engineer , serás responsable de desarrollar prototipos evolutivos y mvps de agentes conversacionales con capacidades de voz aumentadas y alto iq. trabajarás en un entorno ágil, experimentando con nuevas tecnologías y aplicando las mejores prácticas en ia conversacional para integrar soluciones escalables en la nube. responsabilidades diseñar, desarrollar e implementar agentes conversacionales inteligentes utilizando modelos llm y técnicas de retrieval-augmented generation (rag) . crear mvps y pruebas de concepto para validar nuevas tecnologías en ia conversacional. desarrollar y mantener soluciones full-stack (preferentemente en python ), integrando apis, sip trunks, plataformas ccaas y servicios en la nube (aws/gcp/azure) . optimizar la arquitectura de soluciones de ia, asegurando escalabilidad y eficiencia. explorar e implementar herramientas de low-code ai para acelerar la entrega de soluciones. colaborar con equipos multidisciplinarios para mejorar la interacción ia-humana. mantenerse actualizado en técnicas avanzadas de ia generativa, nlp y frameworks como langchain, llamaindex, tensorflow y pytorch . requisitos experiencia obligatoria en: desarrollo de pruebas de concepto y prototipos evolutivos en ia. desa...
Company is a leading collections agency that values innovation, customer-centricity, and operational efficiency. we are looking for a strategic, data-driven, and results-oriented dialer strategy manager to oversee and optimize our outbound dialing campaigns and operations. this role will be critical in ensuring that our contact center operations run smoothly and achieve key performance metrics. experience required: minimum 5 years of experience managing dialer operations in a contact center or similar environment. technical skills: proficiency with dialer systems (e.g., five9, dialconnection, genesys, or similar) and crm tools. strong understanding of sql, excel, and data analytics for reporting and insights. leadership: demonstrated ability to lead and develop a team in a fast-paced, goal-oriented environment. compliance knowledge: in-depth knowledge of telemarketing regulations, including tcpa, ftc, dnc, and state-specific laws. problem solving: strong analytical, troubleshooting, and decision-making skills. ability to think strategically and drive changes based on data insights. communication: excellent verbal and written communication skills, with the ability to present findings and strategies to stakeholders at all levels. educational background: bachelor’s degree in business administration, operations management, or a related field. a master’s degree is a plus. lunes a viernes de 7 am a 5 pm...
Company description sutherland is seeking an analytical and attentive person to join us as professional services engineer. you will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. you should be able to draft the plan, outline the checks, deploy, and explain it to the customer and related counterparts. the engineer will manage nice related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition, the oss engineer will assist with nice projects, installations, and change management as required to support the customer’s environment and infrastructure. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! responsibilities implement and deploy nice systems solutions for customers. provide l1/l2 support for nice products. manage incidents and resolve issues effectively and promptly. collaborate with customer system engineers to ensure the stability of nice infrastructure. document system specifications and generate system health reports. assist with installation, maintenance, and change management projects. provide basic training on nice applications to customer engineers. administer and configure users within the nice system. work closely with vendors and other stakeholders to resolve technical issues. qualifications degree in systems engineering, electronic engineering, or related fields (preferred). 3 years of experience in similar roles. experience in voip, data netw...
Conversational ai engineerestamos buscando un conversational ai engineer para sumarse al equipo de una empresa líder en soluciones tecnológicas innovadoras.si te apasiona la inteligencia artificial aplicada a la experiencia del cliente y quieres trabajar en un entorno de innovación constante, esta es tu oportunidad.sobre el rolcomo conversational ai engineer, serás responsable de desarrollar prototipos evolutivos y mvps de agentes conversacionales con capacidades de voz aumentadas y alto iq. trabajarás en un entorno ágil, experimentando con nuevas tecnologías y aplicando las mejores prácticas en ia conversacional para integrar soluciones escalables en la nube.responsabilidadesdiseñar, desarrollar e implementar agentes conversacionales inteligentes utilizando modelos llm y técnicas de retrieval-augmented generation (rag).crear mvps y pruebas de concepto para validar nuevas tecnologías en ia conversacional.desarrollar y mantener soluciones full-stack (preferentemente en python), integrando apis, sip trunks, plataformas ccaas y servicios en la nube (aws/gcp/azure).optimizar la arquitectura de soluciones de ia, asegurando escalabilidad y eficiencia.explorar e implementar herramientas de low-code ai para acelerar la entrega de soluciones.colaborar con equipos multidisciplinarios para mejorar la interacción ia-humana.mantenerse actualizado en técnicas avanzadas de ia generativa, nlp y frameworks como langchain, llamaindex, tensorflow y pytorch.requisitosexperiencia obligatoria en:desarrollo de pruebas de concepto y prototipos evolutivos en ia.desarrollo de ia conversacional, incl...
Nos encontramos en búsqueda de un analista junior de monitoreo y control para integrar nuestro equipo de operaciones. profesional con carrera técnica o tecnológica con al menos 1 año de experiencia en operación de centros de monitoreo, call center y/o reporting. experiencia en la gestión y/o supervisión de kpi´s y en el uso de herramientas afines al cargo (genesys, verint, salesforce) requisitos: monitorear y analizar los distintos kpi´s del negocio. generar alertamientos a los diferentes interesados por los canales establecidos. diagnosticar y escalar los problemas detectados a las áreas competentes. documentar de acuerdo con los estándares y para el servicio todos los incidentes reportados. que te ofrecemos: ubicación: bogotá – carrera 13a no. 93-66 horario: domingo a domingo – turnos rotativos de 8 horas (24/7) con día compensatorio salario: $2.000.000 + prestaciones sociales tipo de contrato: obra labor...
📢 dialer strategy manager 🕒 schedule: monday through friday, 7 am to 5 pm 🏢 company overview: we are a leading collections agency that values innovation, customer-centricity, and operational efficiency. we are looking for a strategic, data-driven, and results-oriented dialer strategy manager to oversee and optimize our outbound dialing campaigns and operations. this role will be critical in ensuring that our contact center operations run smoothly and achieve key performance metrics. 📋 responsibilities: 📈 develop and implement dialer strategies: design and manage the overall strategy for the company's dialer system, including predictive, preview, and progressive dialing modes. 🔍 optimize performance: analyze dialer performance, campaign pacing, and agent performance to continually optimize productivity, contact rates, and compliance. 📞 lead campaigns: manage outbound dialer campaigns from inception to completion, including list management, dialer settings, pacing strategies, and disposition management. 🤝 collaborate with key stakeholders: work closely with the operations, compliance, it, and analytics teams to align dialer strategies with business goals and regulatory requirements. 📊 reporting and analytics: provide detailed performance reports on campaign results, kpis, and dialer efficiency. utilize data to make informed decisions and drive continuous improvement. ✅ compliance oversight: ensure all dialer operations comply with tcpa, ftc, and other applicable laws and regulations, reducing risk and ensuring operational integrity. 👥 team management: lead, coach, and mentor ...
Teleperformance is looking for a genesys consultant specialist with experience in genesys cloud, responsible for understanding and analyzing client's business processes to ensure the effective integration of both new and existing technologies. this role is key to developing tailored solutions that add value for the client and deliver operational benefits to the organization. the individual will be responsible for gathering and managing requirements, ensuring these are translated into solutions that meet the client's needs and maximize service quality. responsibilities: map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes. analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions. evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals. offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp. understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document. collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met. maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made. train the operations team, including executives and instructors, on the efficient us...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space.be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you.responsibilities:work closely with a solution architect to deliver successful contact center solutionsprovide technical advisory support duri...
¿eres una persona curiosa, sin miedo a explorar nuevas buenas prácticas y tendencias con capacidad para introducirlas en una plataforma que ya usan millones de usuarios? ¡felicitaciones! este reto es para ti. sobre alegra Únete a alegra, el lugar en donde tu talento crece y crea superpoderes. en alegra contamos con un equipo de más de 450 personas trabajando 100% remoto con una cultura única, innovadora y dinámica que está revolucionando cómo las pymes gestionan sus finanzas con un ecosistema de soluciones digitales en la nube disponible en más de 12 países en latam, españa y ¡vamos por más! tu misión en alegra tu misión será diseñar y automatizar procesos del equipo de ce creando productos de ingeniería escalables que permitan al equipo ofrecer experiencias diferenciales en la atención al cliente. realizar consultas a api rest de alegra, crms y otros proveedores que permitan la automatización de procesos. crear apis con fastapi o entornos de ejecución como nodejs, garantizando su escalabilidad y optimización. diseñar prototipos funcionales (mvps) que permitan la exploración de herramientas que están disponibles para el equipo de customer, logrando identificar oportunidades y fortalezas en el desarrollo. desarrollar productos con microservicios aws que garanticen la seguridad, escalabilidad en costo y en transacciones de los productos implementados. hacer uso de herramientas de ai que puedan automatizar procesos tales como llms, ocr, embeddings, entre otros. crear, modificar y alimentar bases de datos transaccionales, permitiendo la recolección de eventos que posteriormente...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einst...
Empresa: servicio latam comx sas descripción de la empresa empresa mexicana con presencia en más de 11 países, prestando servicios de soporte it. contamos con personal capacitado para help desk de seguridad, help desk soporte, help desk respaldos, in...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo