Softtek Bogota, D.C., Capital District, Colombia Senior UC Operations Engineer Softtek Bogota, D.C., Capital District, Colombia 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Softtek We’re looking for a Senior Unified Communications (UC) Operations Engineer with strong expertise in Cisco voice solutions to join our global infrastructure team. This role is hybrid in Bogotá and will focus on the deployment, support, and optimization of collaboration and contact center technologies — with an emphasis on Cisco Jabber, Webex Calling, and Cisco Contact Center platforms. You’ll also play a key role in our journey toward UCaaS and CCaaS transformation, helping design and implement modern cloud-based communication strategies. Act as a subject matter expert in Cisco UC and Contact Center environments. Lead deployment and migration of Cisco collaboration platforms, including Jabber, Webex Calling, CUCM, UCCE , and CVP . Configure gateways and consolidate telephony technologies across global sites. Work with stakeholders to gather requirements and implement changes to call flows and dial plans. Provide L2 escalation support in complex technical environments with third-party integrations. Create and maintain detailed technical documentation and diagrams. Collaborate with vendors to ensure SLA compliance. Qualifications: 5+ years of experience in Unified Communications and/or Contact Center environments. Hands-on experience with Cisco Voice technologies , especially Jabber, Webex Calling, CUCM, UCCE , and Cisco Contact Center. Strong troubleshooting skills in multi-vendor, integrated environments. Knowledge of SIP trunking , TDM , and telecom regulations. Experience with network infrastructure (QoS, routing, DHCP, DNS) and packet analysis tools. Understanding of collaboration-related security components (firewalls, VPN, certificates, encryption). Familiarity with project methodologies such as Agile, DevOps, or SDLC. Excellent communication and documentation skills — capable of working with both technical and non-technical teams. B2 / C1 English level (written and spoken). Bachelor’s degree in a relevant field or equivalent experience. Preferred: Professional certification such as CCNP Collaboration . Ready to join us? Apply now or send your resume to [email protected] Tag or share with someone who might be a great fit! #Hiring #UCEngineer #UnifiedCommunications #Cisco #NiceinContact #Genesys #WebEx #ContactCenter #UCaaS #CCaaS #VoIP #ITCareers #RemoteJobs #TechJobs Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Administrative, Information Technology, and Training Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Softtek by 2x Get notified about new Operations Engineer jobs in Bogota, D.C., Capital District, Colombia . Process Control & Automation Engineer-Relocate to Saudi Arabia Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Reforming Process Engineer-Relocate to Saudi Arabia Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 13 hours ago Bogota, D.C., Capital District, Colombia 2 months ago E-commerce Operations Manager (Amazon-Focused) Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Polyolefins Technology Engineer-Relocate to Saudi Arabia Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Entry Level Customer Success Engineer – On Demand Land Application (Hybrid Work Schedule) Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Customer Success Engineer I - Production Operations (Hybrid Work Schedule) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Operations Projects - E commerce Manager Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 10 hours ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr