Direct message the job poster from blinkrx building a company with some cool people. company overview: blink health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody...
Join to apply for the software engineer. application support role at stonex group inc. 2 weeks ago be among the first 25 applicants join to apply for the software engineer. application support role at stonex group inc. get ai-powered advice on this j...
Overview the primary role of the customer success engineer (cse) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. quorum has built its reputation in the industry offering an exceptional level of support to customers. an ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. the cse is responsible for client consulting, new customer implementation, project management technical troubleshooting, customer support and new user training. the customer success engineer, level i provides initial front-line software support for on demand accounting (ogsys on demand) customers at quorum software. responsibilities onboards existing clients converting to ogsys on demand from our current product, ogsql, as well as new ogsys clients. handles initial case intake both over the phone and through email. performs first line triage support for ogsys on demand clients answering basic questions and assisting clients navigate the system. interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services. escalates more complex inquires to tier 3 support. informs support leadership of potential client issues and problems early to ensure they receive proper attention. documents and maintains all client information in salesforce to include recording all calls, emails...
Requisition id: 230203 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the employee it services / etss ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. provide the best service to the internal users, following the market’s standards and the guidance provided by management. accountabilities to provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. the incumbent will use all available resources to ensure a timely first call resolution rate. provide first level triage and support for employees and employee computing systems. resolve or escalate incidents reported by phone, incident management software or any intake channel the business decides. facilitate request fulfillment processes. the employee will ensure that access and accounts are provided to employees in accordance with the company's security policies. to manage the incident tracking system in a timely and effective manner to ensure a timely resolution; document all new information within the log; ...
Customer service expert english b2 - customer service line. customer service across calls, maintaining strong, empathetic, professional, and responsive relationships with customers. software and research skills are required to resolve customer issues. ready to take the first step? this opportunity is for you! take your career to the next level on the top team. join us and make a difference! why choose tp? competitive salary: $2,315,000 + performance bonus of 15% professional growth, your potential here is limitless! permanent contract paid training and education designed to boost your success. access to wellness programs, employee funds, and discounts with partners. global experience in a multinational company with a diverse and inclusive culture. what are we looking for in you? language level: english b2 education: high school diploma (physical or digital copy) availability: full-time available to work in our structured schedules schedules: am: monday to thursday 6 am - 3 pm friday 6 am - 2:30 pm duration: 4 weeks of trn and 2 weeks of ojt or pm: monday to thursday 3 pm - 12 am friday 3 pm - 11:30 pm duration: 4 weeks of trn and 2 weeks of ojt operations: 07:00-16:00 14:00-23:00 two days off 42 hours per week. passion for providing exceptional, problem-solving customer service. no previous experience required. work location: connecta 26 av calle 26 # 92 -32 lead the way! at tp, we don't just offer jobs, we create careers. as global leaders in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive ...
**company description** evolution is a market-leading swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on nasdaq nordic (evo). our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. we thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: evolution live, netent, red tiger, ezugi, big time gaming, nolimit city and digiwheel. across our 40+ sites, we have 20 000+ people working in the fields of product innovation, software development, game presenters & hosts, it support, facility & studio build as well as support services. evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. evolution georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. - being responsible for full functionality cycle, service quality and continuity within floor area; - organised and provide subordinates’ training, retraining, requalification and development; - be the first contact point and information source for game presenters and shufflers regarding daily duties; - ensure high quality of game presentation by observing staff performance and providing regular feedback; - plan, monitor, measure, appraise and review subordinates’ performance and its quality; - implement and participate in continuous improvem...
Introducing masabi // at masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. we build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. our justride platform is used in over 250 locations globally, including some of the largest cities in the world. with our industry-first mobile ticketing sdk, we’ve partnered with large players in the transport space, including uber, moovit and transit. your own journey is important to us too. choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. here, you’ll find the tools you need to build the career you want. whether you’re taking the direct route or trying a new path, we’ll support you no matter what. the role // as a customer technical support engineer at masabi, you'll be a key figure on the front lines, supporting leading transit agencies and technology partners worldwide. your core mission is to maintain exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues efficiently. from troubleshooting incidents to collaborating with product management and engineering teams, you'll ensure swift resolution and maintain the high standards our customers expect. this is a dynamic, fast-paced role where you’ll deepen your knowledge of both hardware and software systems while building strong relationships...
Given that this position requires english proficiency, we are only considering cvs provided in english. thank you, and we look forward to your submission! about olly olly ready to roll up your sleeves and help transform local marketing forever? at olly olly, we’re blending technology and real-world expertise to empower businesses across the u.s. like never before. we believe small businesses are the backbone of our economy. that’s why we’re on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle. the olly olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow, and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best. our vision we aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly. our journey began as an agency, and we’ve already helped thousands of clients succeed. now, we’re embracing an exciting new chapter: becoming a saas-first company. by combining hard-earned human expertise with ai and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success. why we need you the quality analyst is the final set of eyes reviewing a client's website before the website goes live. ...
About truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client our client handles the headaches that come along with running payroll so its clients can focus on more important things. since 2002 it has been helping companies file payroll taxes, providing employee self-service portals, and meeting many other needs. our client prides itself in its client care: they provide absolutely free technical support, will configure our solutions to fit your exact needs. most of its solutions work by integrating directly into the accounting systems that are already in place, such as the microsoft dynamics line and many other erps. job summary we are seeking an experienced senior infrastructure engineer to join our team. in this role, you will be...
Customer success engineer – on demand accounting location: bogota, colombia model of work: hybrid please submit your cv/resumé in english. only applications received in english will be considered. are you excited by challenges? do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? then now is the time to join quorum software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. overview the primary role of the customer success engineer (cse) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. quorum has built its reputation in the industry offering an exceptional level of support to customers. an ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil an...
Company description evolution is a market-leading swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on nasdaq nordic (evo). our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. we thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: evolution live, netent, red tiger, ezugi, big time gaming, nolimit city and digiwheel. across our 40+ sites, we have 20 000+ people working in the fields of product innovation, software development, game presenters & hosts, it support, facility & studio build as well as support services. evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. evolution georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. job description - being responsible for full functionality cycle, service quality and continuity within floor area; - organised and provide subordinates' training, retraining, requalification and development; - be the first contact point and information source for game presenters and shufflers regarding daily duties; - ensure high quality of game presentation by observing staff performance and providing regular feedback; - plan, monitor, measure, appraise and review subordinates' performance and its quality; - implement and participate in continuo...
Company description evolution is a market-leading swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on nasdaq nordic (evo). our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. we thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: evolution live, netent, red tiger, ezugi, big time gaming, nolimit city and digiwheel. across our 40+ sites, we have 20 000+ people working in the fields of product innovation, software development, game presenters & hosts, it support, facility & studio build as well as support services. evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. evolution georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. job description - being responsible for full functionality cycle, service quality and continuity within floor area; - organised and provide subordinates' training, retraining, requalification and development; - be the first contact point and information source for game presenters and shufflers regarding daily duties; - ensure high quality of game presentation by observing staff performance and providing regular feedback; - plan, monitor, measure, appraise and review subordinates' performance and its quality; - implement and participate in continuo...
Company description evolution is a market-leading swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on nasdaq nordic (evo). our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. we thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: evolution live, netent, red tiger, ezugi, big time gaming, nolimit city and digiwheel. across our 40+ sites, we have 20 000+ people working in the fields of product innovation, software development, game presenters & hosts, it support, facility & studio build as well as support services. evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. evolution georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. job description - being responsible for full functionality cycle, service quality and continuity within floor area; - organised and provide subordinates' training, retraining, requalification and development; - be the first contact point and information source for game presenters and shufflers regarding daily duties; - ensure high quality of game presentation by observing staff performance and providing regular feedback; - plan, monitor, measure, appraise and review subordinates' performance and its quality; - implement and participate in continuo...
Company description evolution is a market-leading swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on nasdaq nordic (evo). our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. we thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: evolution live, netent, red tiger, ezugi, big time gaming, nolimit city and digiwheel. across our 40+ sites, we have 20 000+ people working in the fields of product innovation, software development, game presenters & hosts, it support, facility & studio build as well as support services. evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. evolution georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. job description - being responsible for full functionality cycle, service quality and continuity within floor area; - organised and provide subordinates' training, retraining, requalification and development; - be the first contact point and information source for game presenters and shufflers regarding daily duties; - ensure high quality of game presentation by observing staff performance and providing regular feedback; - plan, monitor, measure, appraise and review subordinates' performance and its quality; - implement and participate in continuo...
About us at first line software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems. our global team brings together technical expertise and a strong commitment to quality across industries and technologies. we work closely with our clients to deliver projects that make a real difference. about the role we are looking for a senior data entry specialist to support a zendesk ai implementation project. you will play a key role in developing and validating intents and entities for our ai models by working with historical zendesk ticket data. this position involves high attention to detail, structured data processing, and clear communication with internal teams to ensure the accuracy and success of our customer service automation efforts. requirements ai experience, especially in customer service automation or intent tagging previous qa or audit experience fluent english skills familiarity with zendesk (especially from the agent/ticket handling side) high attention to detail and ability to follow structured processes profiency excel skills (filtering, sorting, simple formulas) ability to work independently and handle repetitive tasks with consistency strong project management skills to handle 34 active ticket launches at once good communication with internal teams to support model improvement experience using jira to track progress and qa findings must be located in the eastern or central time zone responsibilities review bulk lists of zendesk ticket ids and extract relevant customer request text copy and paste exact cu...
Job description job title: help desk support agent job type: full‑time contractor workplace: remote schedule: pacific time zone, 9 am - 6 pm pst, monday- friday compensation: usd $1,200 - $1,500 (doe) about hirehawk at hirehawk, we connect top global talent with high-performing u.s. companies. our focus is on finding exceptional professionals who bring both expertise and drive to every role. we’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one. about the job our client is a well-established telecom and it services provider with 25+ years of experience supporting businesses across the united states. as their first line of defense, the help desk support agent ensures client issues are resolved swiftly and professionally, from password resets to complex network troubleshooting. in this role, you’ll manage 15–20 tickets per shift, leverage modern monitoring tools, and collaborate with senior engineers to keep mission-critical systems online. if you thrive on solving technical puzzles and delighting customers, this is your chance to grow with an innovation-driven company that values reliability, learning, and career advancement. this is a long-term, full-time engagement with fixed hours and steady workload. core responsibilities provide prompt, empathetic remote support (phone/video/tickets) to resolve user issues. own and update 15–20 active tickets per shift, meeting defined slas. monitor network, server, and backup alerts; investigate or escalate as n...
About truelogicat truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference.by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.our clientour client handles the headaches that come along with running payroll so its clients can focus on more important things. since 2002 it has been helping companies file payroll taxes, providing employee self-service portals, and meeting many other needs. our client prides itself in its client care: they provide absolutely free technical support, will configure our solutions to fit your exact needs. most of its solutions work by integrating directly into the accounting systems that are already in place, such as the microsoft dynamics line and many other erps.job summarywe are seeking an experienced senior infrastructure engineer to join our team. in this role, you will be responsible f...
Company overview join us on our mission to elevate customer experiences for people around the world. as a member of the everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. our dedication to our purpose and people is being recognized by our employees and the industry. our 4.6/5 rating on glassdoor and our shiny, growing wall of best place to work awards is a testament to our investment in our culture. through the power of diversity, we celebrate all cultures for their uniqueness and strengths. with 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. find a job you’ll love today! position purpose: the accounting and taxes assistant manager is responsible for overseeing the preparation and accuracy of the company's accounting records, ensuring full compliance with colombia tax regulations. this role supports the finance manager in financial reporting, tax planning, and audits, while also supervising daily accounting operations to guarantee timely and accurate processing of financial transactions. job requirements: supervise daily accounting operations, including general ledger, accounts payable, accounts receivable, and bank reconciliations. ensure timely and accurate preparation of monthly, quarterly, and annual financial statements in accordance with ifrs and local gaap. prepare and file monthly tax returns (iva,retefuente, rete ica, renta anual, etc.) in compl...
Company description evolution is a market-leading swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on nasdaq nordic (evo). our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. we thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: evolution live, netent, red tiger, ezugi, big time gaming, nolimit city and digiwheel. across our 40+ sites, we have 20 000+ people working in the fields of product innovation, software development, game presenters & hosts, it support, facility & studio build as well as support services. evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. evolution georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. job description - being responsible for full functionality cycle, service quality and continuity within floor area; - organised and provide subordinates’ training, retraining, requalification and development; - be the first contact point and information source for game presenters and shufflers regarding daily duties; - ensure high quality of game presentation by observing staff performance and providing regular feedback; - plan, monitor, measure, appraise and review subordinates’ performance and its quality; - implement and participate in continuous im...
Job summary evolution is a market-leading swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on nasdaq nordic (evo). our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. we thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: evolution live, netent, red tiger, ezugi, big time gaming, nolimit city and digiwheel. responsibilities - being responsible for full functionality cycle, service quality and continuity within floor area; - organised and provide subordinates' training, retraining, requalification and development; - be the first contact point and information source for game presenters and shufflers regarding daily duties; - ensure high quality of game presentation by observing staff performance and providing regular feedback; - plan, monitor, measure, appraise and review subordinates' performance and its quality; - implement and participate in continuous improvement processes for the function; - work in a team, which operates 24/7. qualifications - higher education - at least 1 year of working experience as a team leader would be considered as a plus; - leadership and management skills; - fluent english skills b2 level (verbal and written); - basic pc software knowledge and recent command of microsoft office in particular (excel) - analytical skills and multi-tasking; - adaptability, flexibilit...
Job summary evolution is a market-leading swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on nasdaq nordic (evo). our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. we thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: evolution live, netent, red tiger, ezugi, big time gaming, nolimit city and digiwheel. responsibilities - being responsible for full functionality cycle, service quality and continuity within floor area; - organised and provide subordinates' training, retraining, requalification and development; - be the first contact point and information source for game presenters and shufflers regarding daily duties; - ensure high quality of game presentation by observing staff performance and providing regular feedback; - plan, monitor, measure, appraise and review subordinates' performance and its quality; - implement and participate in continuous improvement processes for the function; - work in a team, which operates 24/7. qualifications - higher education - at least 1 year of working experience as a team leader would be considered as a plus; - leadership and management skills; - fluent english skills b2 level (verbal and written); - basic pc software knowledge and recent command of microsoft office in particular (excel) - analytical skills and multi-tasking; - adaptability, flexibilit...
Job summary customer success engineer – on demand accounting in bogota, d.c., capital district, co. are you excited by challenges? do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? then now is the time to join quorum software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. responsibilities - onboards existing clients converting to ogsys on demand from our current product, ogsql, as well as new ogsys clients. - handles initial case intake both over the phone and through email. - performs first line triage support for ogsys on demand clients answering basic questions and assisting clients navigate the system. - interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services. - escalates more complex inquires to tier 3 support. - informs support leadership of potential client issues and problems early to ensure they receive proper attention. - documents and maintains all client information in salesforce to include recording all calls, emails and customer communication. - creates and maintains ogsys product documentation and online training videos. - performs entry-level quality assurance testing for ogsys on demand software development - develops/maintains sop for troubleshooting technical problems. - participates in oil & gas accounting training. - seeks opportunities to expand on personal knowledge of ogsys applications. - stays current with system informa...
**about us** geeks5g is a fast-growing international digital marketing and technology company. we deliver seo, websites, social media, call center, ai/software, google ads, and design services for clients worldwide. as we scale, we are hiring a **qa lead / qa specialist** to build and enforce a **quality-first culture** across all divisions. **role overview** as qa lead, you will be the **final checkpoint** before any work reaches clients. you’ll own the **definition of done** across seo, websites, ads, social media, design, and more. you’ll develop and maintain qa checklists, run audits, and catch issues early. your mission**:guarantee that everything leaving our company is client-ready, on-time, and error-free.** **key responsibilities** - develop **qa checklists & standards** for each service line (seo, web, ads, social, design, etc.). - review deliverables before they are sent to clients. - ensure **sla compliance** and adherence to the “definition of done.” - audit reports, websites, campaigns, and content for accuracy and consistency. - track recurring issues and work with managers to fix root causes. - provide feedback to division managers to improve team performance. - maintain a **qa log** and report quality kpis to the director of operations. - train new team members on qa processes. **requirements**: - experience in **quality assurance, project management, or operations** in a digital marketing or tech agency. - strong eye for detail, accuracy, and process compliance. - familiarity with multiple digital services (seo, websites, ads, design...
About us geeks5g is a fast-growing international digital marketing and technology company. we deliver seo, websites, social media, call center, ai/software, google ads, and design services for clients worldwide. as we scale, we are hiring a qa lead / qa specialist to build and enforce a quality-first culture across all divisions. role overview as qa lead, you will be the final checkpoint before any work reaches clients. you’ll own the definition of done across seo, websites, ads, social media, design, and more. you’ll develop and maintain qa checklists, run audits, and catch issues early. your mission: guarantee that everything leaving our company is client-ready, on-time, and error-free. key responsibilities - develop qa checklists & standards for each service line (seo, web, ads, social, design, etc.). - review deliverables before they are sent to clients. - ensure sla compliance and adherence to the “definition of done.” - audit reports, websites, campaigns, and content for accuracy and consistency. - track recurring issues and work with managers to fix root causes. - provide feedback to division managers to improve team performance. - maintain a qa log and report quality kpis to the director of operations. - train new team members on qa processes. requirements - experience in quality assurance, project management, or operations in a digital marketing or tech agency. - strong eye for detail, accuracy, and process compliance. - familiarity with multiple digital services (seo, websites, ads, design, social). - strong organizational and documentation skills. - excel...
Requisition id: 230203 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the employee it services / etss ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. provide the best service to the internal users, following the market’s standards and the guidance provided by management. accountabilities - to provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. the incumbent will use all available resources to ensure a timely first call resolution rate. - provide first level triage and support for employees and employee computing systems. resolve or escalate incidents reported by phone, incident management software or any intake channel the business decides. facilitate request fulfillment processes. - the employee will ensure that access and accounts are provided to employees in accordance with the company's security policies. - to manage the incident tracking system in a timely and effective manner to ensure a timely resolution; document all new information within the log;...
Overview the primary role of the customer success engineer (cse) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. quorum has built its reputation in the industry offering an exceptional level of support to customers. an ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. the cse is responsible for client consulting, new customer implementation, project management technical troubleshooting, customer support and new user training. the customer success engineer, level i provides initial front-line software support for on demand accounting (ogsys on demand) customers at quorum software. responsibilities onboards existing clients converting to ogsys on demand from our current product, ogsql, as well as new ogsys clients. handles initial case intake both over the phone and through email. performs first line triage support for ogsys on demand clients answering basic questions and assisting clients navigate the system. interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services. escalates more complex inquires to tier 3 support. informs support leadership of potential client issues and problems early to ensure they receive proper attention. documents and maintains all client information in salesforce to include recording all calls, emails...
You will provide the service support of decision analytics software applications to all emea clients during the agreed service hours and to log all issues into the support incident management software and work with the dedicated support teams to provide effective resolution to clients. you will report into the customer service manager. what you will do: be a first point of contact for internal users and external users; participate in the management & incident desk functions to support da software and hosted solutions; incident desk - logging, management, escalation, prioritization, and communication back to end-users; ensure all services are delivered within the agreed service levels and performance standards; provide clients with monthly reports related to both hunter and transact utilisation; assist the service manager in the creation, implementation and management of sla's and ola's for both internal and external clients. about experian experian is a global data and technology company, powering opportunities for people and businesses around the world. we help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. we also assist millions of people to accomplish their financial goals and help them save time and money. we operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. we invest in people and new advanced te...
About truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups t...
Software platform engineering manager. ubuntu for next-gen silicon canonical bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the software platform engineering manager. ubuntu for next-gen silicon role ...
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