Job summary Customer Success Engineer – On Demand Accounting in Bogota, D.C., Capital District, CO. Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. Responsibilities - Onboards existing clients converting to OGsys On Demand from our current product, OGSQL, as well as new OGSYS clients. - Handles initial case intake both over the phone and through email. - Performs first line triage support for OGsys on Demand clients answering basic questions and assisting clients navigate the system. - Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services. - Escalates more complex inquires to tier 3 Support. - Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention. - Documents and maintains all client information in Salesforce to include recording all calls, emails and customer communication. - Creates and maintains OGsys product documentation and online training videos. - Performs entry-level Quality Assurance testing for OGsys on Demand software development - Develops/Maintains SOP for troubleshooting technical problems. - Participates in oil & gas accounting training. - Seeks opportunities to expand on personal knowledge of OGsys applications. - Stays current with system information, changes and updates. - And other duties as assigned. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora