Collection Management Coordinator_ - _ Location: Bogotá, Colombia_ - _ Job type: Permanent, Full time_ About the job Our Team: - Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services center in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services._ - With respect to integrated Order-to-Cash (iO2C) the Business Services center will be covering the following areas of the process: Customer Master Data, Pricing & Commercial condition, Order Management, Credit Management, Collections & Account Receivables management, Cash Application, Claims & Disputes Management, AR Monthly closing and Reporting_ - The purpose of this role is to: Deliver collections management services to SB, review AR ageing reports, perform collection & dunning, escalate & follow-up action, define and review customer collection strategies, address operational issues and follow through to resolution in an effective and timely manner, monitor operational KPIs and compliance with Sanofi policies and guideline, contribute to Credit Committee and/or Ci2C Governance, supervise the team of collections & receivables management analysts, drive continuous improvement_ - The Collection Management Lead reports to Head of Captive Bogota Credit Risk & Collection Management and works closely with Customer Service, Finance, Treasury, Account to Report, and the Ci2C team_ Main responsibilities: - Operation_ - Deliver collections management services to SBS - Review AR ageing reports, perform collection & dunning, escalate & follow-up actions - Dispute & Claim Management - qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility - Contribute to business reviews and define & review customer collection strategies - Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines - Monitor operational KPIs to pro-actively manage execution issues - Supervise and coach collections management analysts - Provide expertise and coaching - Anticipate workload and allocate resources for effective and efficient delivery - Active participation in the selection of new employees. - Evaluate employee performance, determine training needs, develop talent - Address performance issues and make recommendations for personnel actions - Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication - Focusing on employee retention and engagement, advises actions to management in this relation - Motivate and reward employees by recommending salary increases, bonuses and promotions - Makes, updates the job description of direct subordinates. Provide the necessary information for HR. - Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Collections Management - Continous improvement_ - Identify process improvement opportunities through elimination of redundant activities - Participate in process automation initiatives and ensure seamless adoption and transition - Participate in global projects as required - Trainings_ - Determine the training needs of direct subordinates, provide the professional trainings of them according to the procedures and work instructions. - Make up to date his/her professional knowledge, participate on trainings, study professional publications, make personal contact, set up benchmark goals, participate in professional community About you - Experience: - Expertise in collections & receivables management process and activities (essential) - Experience in running services within a Business Services organization (advantageous) - Good business acumen (advantageous) - Strong problem solving, deductive and analytical skills (advantageous) - Sound proven hands-on experience in collections & receivables management preferably in an international multicultural environment (essential) - Team supervision in a Business Services environment (advantageous) - Soft skills: - Ability to interact with internal and external clients in a professional manner (essential) - Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset (essential) - Good communication skills (advantageous), Attentive to customer needs and feedback (advantageous) - Ability to work independently and take ownership of tasks and processes (essential), ability to organize, prioritize and structure the tasks for oneself and direct reports (essential) - Attentive to detail and works with precision (advantageous), action oriented, delivery driven, change agent (advantageous), lead by example to deliver high quality service, customer satisfaction (advantageous) - Technical skills: Hands-on experience of SAP FI and other accounts receivable related IT tools, Knowledge of Microsoft Office and expertise of MS Excel - Education: Graduate degree in accounting