About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job We are looking for an enthusiastic and reliable IT Assistant with a knack for problem-solving and a basic understanding of English. Proven ability to provide technical support to both onsite and remote agents, ensuring a smooth workflow. As IT Assistant, You Will - Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems - Ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network - Troubleshoot/ report specific line of business program issues - Be accountable for tracking and organization of physical hardware - Be clean and organized within the IT department - Provide support for the IT Department - ‘organization and cleanup’ as required As IT Assistant, You Have - A High School diploma or equivalent - Adaptability to learn a variety of software programs - Strong analytical and problem-solving skills - The ability to multitask and self-manage your workday is crucial - Availability to work evenings and weekends - The ability to work in a fast-paced and time-sensitive environment - The ability to lift 50 lbs