Job Title: Process Manager About the Role: We are seeking a highly skilled and experienced Process Manager to join our team. The successful candidate will be responsible for designing, implementing and managing end-to-end processes that drive business growth and efficiency. The ideal candidate will have a strong background in process design, improvement and implementation, with experience in a shared service center environment. They will be able to analyze complex processes, identify areas for improvement and develop effective solutions to drive business results. Key Responsibilities: - Analyze and design end-to-end processes to improve efficiency and effectiveness; - Develop and implement process improvements to drive business results; - Manage and maintain process documentation and records; - Collaborate with cross-functional teams to ensure alignment and effective communication; - Provide training and support to staff on new processes and procedures. Requirements: - Bachelor's degree in Business Administration or related field; - Minimum 3-5 years of experience in process management or related field; - Strong knowledge of process design and improvement principles; - Experience in a shared service center environment; - Excellent communication and interpersonal skills; - Ability to work independently and as part of a team; - Results-oriented with a focus on delivering high-quality outcomes. Benefits: - A competitive salary and benefits package; - Opportunities for career growth and development; - A dynamic and supportive work environment; - A chance to work with a talented and experienced team. Culture: We foster an athlete's mindset through a set of behaviors that enable and develop in our people: Courage, Ownership, Innovation, Team Play, Integrity, and Respect. We celebrate diversity, support inclusiveness, and encourage individual expression in our workplace.