We are seeking a Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to clients, resolving issues, and improving customer satisfaction. Key Responsibilities: - Provide technical support to clients via phone, email, or in-person - Responsible for resolving client issues in a timely and professional manner - Improve customer satisfaction by identifying trends and implementing process improvements Requirements: - 2-4 years of experience in a technical support role - Advanced English language skills - Project management experience preferred - Bachelor's degree preferred Benefits: - Competitive salary and benefits package - Ongoing training and development opportunities - Collaborative and dynamic work environment Technical II Overview The Technical II is responsible for building strong relationships with designated clients and CNX business units. They serve as the primary Concentrix IT contact for the client and internal business units, responsible for all client IT communications and conflict resolution. Responsibilities - Builds strong relationships with assigned clients and CNX business units - Serves as the primary Concentrix IT contact for the client and internal business units - Responsible for all client IT communications and conflict resolution Deliverables - Incident reports to clients per SLAs - Change management requests/approvals with client and CNX operations - Analysis of outages; identifying trends and continuous improvement opportunities Location: COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia Language Requirements: English (Required) Time Type: Full time