Job Description We are seeking a highly motivated and results-driven Customer Success Liaison to join our dynamic team. As a key member of our customer-facing department, you will be responsible for ensuring the seamless onboarding and continued satisfaction of our clients. Your primary objective will be to serve as the primary point of contact for new clients, guiding them through the implementation of our services and ongoing success using our platform. You will work closely with cross-functional teams to deliver a world-class customer experience. Success in this role will be measured by key performance metrics, including revenue retention and customer engagement. If you are passionate about customer service, technology, and building relationships with people, this is an exciting opportunity to grow your career. Required Skills and Qualifications - 2+ years of experience in a Customer Success or Account Management role - Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results. - Experience with Customer Success tools such as HubSpot - Excellent organizational skills to balance many tasks without losing sight of the highest priority items and a desire to create and build new processes to enable organizational efficiencies - A background in B2B2C, ideally within the hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team - A commitment to personal growth and continuous development. - Full fluency in English: reading, writing, and speaking Benefits - The estimated On-Target-Earnings (OTE) for this role includes base salary plus commission - Other benefits include a remote-first work environment and unlimited PTO About This Opportunity This is a remote-first role, open to candidates based in various locations. We offer a collaborative and dynamic work environment that values innovation, teamwork, and customer satisfaction.