**Language** English. **Location** 100% Remote. **Availability** Full-time schedule. **About the Role** As a **Dispatch / Freight Coordinator **on the **_After Hours_** team at SmartHop, you will have the opportunity to lead our customers “the truckers” to success outside of our regular business hours. Utilizing our technology to improve every aspect of our customers' business. Our team of experts ensure operations run smoothly from start to finish. You will be in charge of: Dispatching freight information to customers Handling issues for the life of a load while in transit Updating brokers with freight status Updating our system with the most up to date information Performing check calls Providing customer service to any customer needs Relaying strategic information to customers on the freight plan Being the point of communication between our Dispatchers and Customers Checking quality of data that is in our system Your role is vital because you are the direct contact person of our operations outside of our normal hours of operation, the decisions you make will affect the overall success of not only our customers but our company as well. Your expertise will be needed for technological improvements, and your role will drive the success of our technology’s implementation in the real world. You will gain our customers trust and loyalty by providing an unforeseen caliber of work and results. **Key responsibilities of this role will be**: Delegate tasks to dispatch team Dispatching freight information to customers Handling issues for the life of a load while in transit Updating brokers with freight status Updating our system with the most up to date information Performing check calls Providing customer service to any customer needs Relaying strategic information to customers on the freight plan Being the point of communication between our Dispatch Analyst and Customers Checking quality of data that is in our system Utilize and adapt to dispatching technological changes Create broker relationships Push our services to existing customers Available for on-calls and after hours Improve customer retention by providing excellent customer service Customer Service skills Bilingual in English/Spanish (required) Experience in OTR truck dispatching Experience with Truck Drivers **Benefits** - Unlimited paid time off. - Up-to-80-hrs sick leave. - Paid holidays. - Parental leave. - Training and development opportunities. - Employee referral program. - Computer. - And more... **About us** SmartHop is a platform offering that uses artificial intelligence for easy load booking, end-to-end back office support, and business in a box solutions aimed at helping truckers earn more and stress less. Uplifting truckers is what moves us, and in doing so, we will change the industry. At SmartHop, different views and experiences are advantages. We value and celebrate inclusion, diversity, and being our authentic selves at work. We look for talented individuals who can bring new perspectives and new ways of thinking. We’re looking for team members who like to roll up their sleeves, and do meaningful work every day. Founded in 2018, we are a proud team Headquartered in Miami, FL but flexible to operate remotely. SmartHop’s investors include Union Square Ventures, Greycroft, Equal Ventures, Las Olas VC, and Ryder Venture Capital Fund. If you’d like to understand more about SmartHop’s mission, please check out this video: Click here