Transform Patient Care through Strategic Support Health Note is revolutionizing healthcare with innovative AI-powered solutions that simplify patient data management. Our cutting-edge tools streamline patient intake, automate real-time transcription, and integrate seamlessly with EHR systems. Job Summary We seek a skilled Technical Support Specialist to ensure seamless integration of our platform into client operations. As a key member of the Professional Services team, you will provide strategic guidance to maximize platform value. Key Responsibilities - Manage client communication, including updates about major releases, enhancements, and outages. - Resolve Tier 1 support requests independently and effectively. - Escalate, triage, and assist with Tier 2/3 requests as needed. - Document patient examples and customer requirements for bug investigations and product enhancement suggestions. Requirements - At least 1 year of experience in a technical or support role, particularly with SaaS products. - Proficiency in customer support software, specifically Zendesk and Jira (required). - Strong time management skills, ability to perform well under pressure, and expertise in creating workflows to streamline troubleshooting while adhering to standard processes and procedures. - Enthusiasm for collaborating with other departments to find solutions that address customer needs. Benefits - 5 days work week - 20 vacation days in total - Fully-customized laptop and peripherals - Direct exposure to our clients - Diverse and supportive work environment Additional Information - Experience with project management or electronic health records is beneficial. - Knowledge of JSON structure and basic MongoDB searches is an advantage. Join us in transforming patient care and making a lasting impact on the healthcare industry. Nivel de antigüedad Intermedio