**Financial Analyst 2** * Position Overview: * LiveVox has been a change-maker in the contact center space since 2000, providing a cost-effective path to voice and digital engagement, while significantly simplifying integration paths within our customers’ environments. Our true omnichannel solution provides a flexible data platform that layers in communication channels to multiply reach to consumers, maximizing every touchpoint, and enabling tailored communications with simplified connectivity to existing systems of record or CRMs. With all conversations, data stores and interactions in one place, LiveVox delivers a comprehensive view of the customer in a single ‘pane of glass’ empowering LiveVox clients to deliver the best experience to their customers. Moreover, our Workforce Optimization component derives actionable insights and identifies training opportunities, enabling call center associates to work effectively from anywhere and to continually improve. Growing an average of 25% CAGR YoY, LiveVox is adding new positions across all department in the company in the US, Colombia and India. * Key Responsibilities: * * Daily/Weekly/Monthly/quarterly analysis and reporting within specified deadlines - Maintain Daily Volume (usage) reports - Maintain Weekly Carrier Usage reports to identify anomalies prior to them appearing on Monthly invoices - Inventory Management - Scrub DID and TF inventory lists for potential deprecation as a means of cost reduction - Research numbers to confirm number type, usage trends, client assignment and provider - Database Management (Includes managing the LCR and vendor rate decks) - Confirm rates provided match rates billed - Run Comparison Reports for new decks and provide Rate Target Reports to vendors - Handle questions related to variance and trends - Collaborate with Finance, Accounting and Operations to deliver timely and accurate analysis - Run MoM GL transaction variance analysis to ensure all billing is accounted for, provide monthly accruals as needed, explain variance components - Support management reviews with accurate, up-to-date performance metrics for cost analysis and forecasting - Help develop and improve documentation, and support strong internal controls - Effectively discuss results, questions, ideas for improvement in a large group setting - Handle frequent Ad-hoc analysis requests quickly and accurately - Continual enhancement of knowledge base specific to Cloud-based software is required to excel within this role - Data querying using SQL and Python is a requirement - will be taught on the job if/as needed. * Your Background* * You are passionate about doing what’s right for the business. Willing to tackle the tough projects and challenges to grow the business. - You possess skills and expertise in business insight, analytics, troubleshooting, and project management. - You are an analytical thinker with strong problem-solving skills with the ability to understand and communicate the meaning of the data being presented. - You have established excellent working relationships with all departments across all levels of your prior company(s). * Requirements* * BA, BS in one of the business disciplines, Accounting or Finance preferred - 1-3 years financial analyst experience - Excellent English, both verbal and written communication skills - Ability to work occasional off hours and weekends a must - Capture and use data to inform decision-making and persuade others - Work effectively in an unstructured environment requiring new perspectives and creative approaches - Advanced Excel skills - Familiarity with SQL/Python is a plus - Ability to handle and summarize large datasets quickly and accurately - Detail-oriented, organized, ability to multi-task - Ability to work in a fast-paced and dynamic environment while managing multiple projects and strict deadlines - You possess skills and expertise in business insight, analytics, troubleshooting, and project management. - You are an analytical thinker with strong problem-solving skills with the ability to understand and communicate the meaning of the data being presented **WHY LIVEVOX**: LiveVox is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you are differently abled in a way that requires accommodation, please let us know. Reasonable accommodations are made to enable individuals people to perform the essential functions of their jobs. We're passionate about bringing in smart, talented people with diverse backgrounds, interests and experiences to join our team.