**implementation engineer** livevox (nasdaq: lvox) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. by seamlessly unifying blended omnichannel communications, crm, ai, and wem capabilities, the company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. with more than 20 years of cloud experience and expertise, livevox’s ccaas 2.0 platform is at the forefront of cloud contact center innovation. the company is headquartered in san francisco, with international offices in medellin, colombia and bangalore, india. you´ll be working on clients’ requests to manage initial access, map and transfer data to coordinate client hands off. troubleshoots functionality of configured systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. provides feedback based on client experiences to product and professional services teams for product and process improvements. may work as a support directly with client services and provide support remotely. additionally, you will be assigned as a lead resource on various projects regarding configuration and implementation process improvements. this includes, but is not limited to, documentation of configuration steps and process plans for executing implementations of certain products, features, or bundles/packages of those products and features. **responsibilities & impact** reasonable accommodations will be made to enable individuals with disabilities to perform...
**implementation engineer** ***livevox (nasdaq: lvox) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. by seamlessly unifying blended omnichannel communications, crm, ai, and wem capabilities, the company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. with more than 20 years of cloud experience and expertise, livevox’s ccaas 2.0 platform is at the forefront of cloud contact center innovation. the company is headquartered in san francisco, with international offices in medellin, colombia and bangalore, india. you´ll be working on clients’ requests to manage initial access, map and transfer data to coordinate client hands off. troubleshoots functionality of configured systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. provides feedback based on client experiences to product and professional services teams for product and process improvements. may work as a support directly with client services and provide support remotely. additionally, you will be assigned as a lead resource on various projects regarding configuration and implementation process improvements. this includes, but is not limited to, documentation of configuration steps and process plans for executing implementations of certain products, features, or bundles/packages of those products and features. ***responsibilities & impact** reasonable accommodations will be made to enable individuals with disabilities to per...
**livevox - sr software engineer (front end)** livevox is a next-generation contact center platform that powers more than 14 billion interactions a year. we seamlessly integrate omnichannel communications, crm, ai, and wfo capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. with 20 years of cloud experience and expertise, livevox’s ccaas 2.0 platform is at the forefront of cloud contact center innovation. we have grown from 500 to almost 700 employees over the last year alone and are continuing our growth as a newly public company. we are headquartered in san francisco, with teammates based there, remotely, and in offices all around the us, medellin, colombia, and bangalore, india. **essential functions & responsibilities**: - create front-end user interfaces using javascript and javascript frameworks and/or build server-side software using java - create integrated processes using apis and cloud computing - deep understanding of rest apis and json, and soap apis and xml - analyze and compile data, codes and processes to identify areas of improvement and resolve issues - think strategically, creatively and innovatively using sound judgment and technical skills - strong understanding of programming techniques and tools, as well as the web...
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