POS-28281 Manager, Customer Success - Brazil Market Asthe Manager of HubSpot’s Brazil Customer Success Team, you willplay a pivotal role in shaping the success of our customers andteam in one of our fastest-growing markets. You’ll be responsiblefor hiring, developing, and coaching a high-performing team of Customer Success Managers (CSMs) who are dedicated to helping Brazilian businesses thrive with HubSpot. This role goes beyondmanagement—you’ll be a strategic partner, workingcross-functionally with Sales, Contract management, Onboarding,Technical support, Marketing, and other teams to deliver anexceptional customer experience. Your leadership will directlyimpact customer retention, growth, and long-term success in Brazil. We’re looking for a dynamic, customer-obsessed leader with aproblem-solving mindset, strong analytical skills, and the abilityto inspire and develop a team. If you’re passionate aboutempowering both customers and CSMs to grow, and you have theexperience to prove it, this is your opportunity to make asignificant impact at HubSpot. Come lead with us and help shape thefuture of HubSpot in Brazil! In this role, you’ll get to - Hire,train, and mentor a team of Customer Success Managers, fostering ahigh-performance culture and professional growth. - Define andimplement customer success strategies tailored to the Brazilianmarket, ensuring alignment with regional and company goals. - Trackteam performance using key metrics (e.g., retention, expansion) anddrive continuous improvements. - Drive customer retention andexpansion opportunities by ensuring the team delivers measurablevalue to customers. - Act as the escalation point for complexcustomer issues, ensuring quick and effective resolutions whilemaintaining customer satisfaction. - Work closely with Sales,Product, Support, Contract Management, Partner Development and Marketing teams to improve the customer experience and driverevenue growth. - Gather and analyze customer feedback to influenceproduct development and improve service offerings. - Championinitiatives to foster diversity, inclusion and belonging within theteam and among peers in the leadership team. - Contribute to andco-manage regional and organization-wide initiatives focused on thedevelopment of the Brazilian market and the brand positioning ofHubSpot in the country. We are looking for people who have -Trilingual with business level proficiency in Portuguese, Englishand Spanish. - Experience managing a customer facing team servicingthe Brazilian tech market. - Experience working at a Marketing,Software, management and/or Consulting company. - A provenleadership ability to influence, develop and empower employees toachieve their best in a fast-paced environment. - Record of successcollaborating with all levels of internal management. - Experiencenavigating and resolving customer escalations. - A proven trackrecord of executing bold growth strategies and overperformingagainst company targets and expectations. - Excellent leadership,organizational, problem solving, and decision-making skills. - Anentrepreneurial and curious spirit with initiative and drive topursue new ideas. - A deep understanding of Marketing, Sales and Customer Success best practices. - A background using data toanalyze results and make decisions. - The ability to communicateeffectively in small and large groups. - This role is open toremote candidates that are based in Colombia.#J-18808-Ljbffr Customer Service