Job Overview We are seeking an exceptional professional to join our technology team as a Business Solutions Support Specialist. This role will play a critical part in ensuring the success of our business strategies and objectives by executing specific individual goals, plans, and initiatives. The successful candidate will be responsible for following governing regulations, internal policies, and procedures while working collaboratively with various teams. Key Responsibilities: - Champion customer-centric culture to deepen client relationships and leverage Bank systems and knowledge. - Contribute to a customer-focused culture to deepen client relationships and leverage Bank systems and knowledge. - Troubleshoot production incidents, job failures, and provide support for production applications. - Analyze and resolve incident tickets assigned to the group based on severity and priority and identify root cause for resolution. - Ensure incident and change management processes are executed as mandated, partnering with various internal teams. - Provide Release Management support including post-release health checks and monitoring of applications and ensure timely communications to upstream and downstream teams. - Develop, document, and standardize plans and processes for preventive maintenance steps to ensure system stability and availability. - Provide after-hours support via pager on a rotational basis for production incidents, application releases during maintenance window, and other maintenance activities. - Actively pursue effective and efficient operations of respective areas in accordance with Bank's Values, Code of Conduct, and Global Sales Principles, while ensuring adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. - Champion high-performance environment and contribute to inclusive work environment. Work Environment: Including but not limited to: - Prioritize multiple production issues and completing necessary analysis and documentation within established SLAs. - Work in cross-functional technology team. - Support critical customer data (onboarding, maintenance, inquiries) processes for the whole bank. - Work with multiple stakeholders and collaborate with various teams. - Identify client needs and assist or escalate as appropriate. - Be proficient in modern script and coding languages. Requirements: - 3+ years' experience in ETL platform like Informatica, Talend, DataStage, etc. - 3+ years of experience in Application Support, Log Monitoring, Debugging, and Incident Management process. - 3+ years of Unix Shell Scripting and prior experience with Java-based application. - Have highly analytical mind and good understanding of databases, technical architecture, and experience in working with SQL. - Have excellent communication skills (verbal/written/presentation). - Have B1+ level of English. Working Conditions: When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.