Be part of a dynamic team as a Receptionist at Four Seasons Hotels and Resorts. This role is an excellent opportunity to develop your skills in hospitality and customer service, working closely with our guests and colleagues. You will be responsible for ensuring that all interactions with our guests are exceptional and personalized, providing them with an unforgettable experience from check-in to check-out. Job Description As a Receptionist, you will be the first point of contact for our guests and will play a crucial role in making their stay with us unforgettable. Your responsibilities will include: - Welcoming guests warmly and efficiently, ensuring they feel valued and appreciated. - Processing guest arrivals and departures, including checking in and out, and handling any issues that may arise during their stay. - Providing accurate and timely information about hotel services and amenities, as well as local attractions and activities. - Handling guest requests and resolving any complaints or concerns in a professional and courteous manner. - Maintaining a high level of knowledge about the hotel's facilities, services, and policies, as well as local events and promotions. - Collaborating with other departments to ensure seamless communication and coordination. Required Skills and Qualifications To succeed in this role, you will need: - Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and external partners. - Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively. - High levels of flexibility and adaptability, with the ability to work varied shifts, including evenings, weekends, and holidays. - Basic computer skills, including proficiency in Microsoft Office and hotel management systems. - Proficiency in a second language (Spanish) is highly desirable. Benefits We offer a range of benefits to support your personal and professional growth, including: - A competitive salary and opportunities for career advancement. - A comprehensive training program, designed to help you develop your skills and knowledge. - A dynamic and supportive work environment, with regular feedback and coaching. - Opportunities for professional development and continuing education. - A generous benefits package, including medical, dental, and vision insurance. Others As a Receptionist at Four Seasons Hotels and Resorts, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same. You will be part of a close-knit team that is passionate about delivering exceptional guest experiences and exceeding expectations.