Business Application Specialist Job Description This is a full-time position in our Engineering and Information Technology department. - We are seeking an experienced Business Application Specialist to join our team. The ideal candidate will have a strong background in software applications, operating systems, and account management. Key Responsibilities: - Provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users. - Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders. - Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users. - Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides. - Develop and deliver training sessions for end-users to help them effectively use applications and understand any new features or updates. - Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications. - Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security. - Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences. - Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements. - Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements. Required Skills and Qualifications: - Strong knowledge of software applications, operating systems, and account management. - Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently. - Strong verbal and written communication skills to effectively interact with end-users, team members, and stakeholders. - A commitment to providing exceptional support and service to end-users, with a focus on understanding and addressing their needs. - Meticulous attention to detail to ensure accuracy in documentation, reporting, and problem resolution. - Ability to manage multiple tasks and priorities in a fast-paced environment, ensuring timely resolution of issues. - A team player who can work collaboratively with colleagues across different functions to achieve common goals. - Flexibility to adapt to changing technologies, processes, and business requirements. Benefits: - Competitive compensation package. - Opportunities for professional growth and development. - A collaborative and dynamic work environment. Seniority level: Entry level Employment type: Full-time Job function: Engineering and Information Technology Industries: Professional Services