Are you a technical expert seeking a challenging and rewarding role? we have an exciting opportunity for an application support specialist to join our team. in this position, you will play a crucial role in ensuring the uninterrupted operation of our critical software systems. about the role this is a dynamic and fast-paced environment where your technical expertise will directly impact the efficiency and customer satisfaction of our airline services. as an application support specialist, you will be at the forefront of resolving technical issues and providing essential support to airline staff and end-users. key responsibilities - respond to and resolve production incidents with minimal downtime and impact on operations. - prioritize and escalate issues based on their severity and impact. - investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users. - collaborate with cross-functional teams to resolve complex technical problems. - document issue resolution steps and maintain a knowledge base for future reference. requirements - 2+ years of overall experience in it - bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). - proven experience in application support, preferably in the airline industry. familiarity with the incident management process. - familiarity with software development methodologies (e.g., agile, waterfall). - proficiency in troubleshooting and technical problem-solving. - excellent communication and interpersonal skills. - ability to work under pressure...
Are you looking for a challenging role that involves working with business applications? business application specialist as a business application specialist, you will be responsible for providing expertise in the design and functionality of business applications. you will work closely with customers to understand their business processes and products, and develop strategies to support them through application systems. you will review and validate detailed technical designs to ensure alignment with business requirements, perform quality review checks on project deliverables, and estimate rough order of magnitude for level of effort/cost of new application functionality. additionally, you will specify/recommend integration and parallel testing criteria, support implementation activities, and troubleshoot system environmental issues as required. as a liaison between business and it, you will act as a key point of contact for users building business cases, including cost/benefit analysis, risk assessment, project scope, and development of high-level plans. - 4 years of experience in application development/testing or business/system analysis role or 2 years as an application sme level i/application operations (production support) - high school diploma or equivalent required; bachelor's degree preferred or equivalent, relevant experience - high intermediate/advanced english skills required software/tool skills include sql, java, dialogflow cx experience, service now, dynatrace or rally, and guidewire claim center - entry level. other critical skills include application a...
Job opportunity we are seeking a skilled and detail-oriented individual to join our team as an application support specialist. this role is ideal for those who enjoy working in a fast-paced environment and have a passion for problem-solving. - this position offers the chance to work on cutting-edge software systems, collaborate with cross-functional teams, and provide top-notch support to airline staff and end-users. the successful candidate will have a strong background in it, excellent communication skills, and the ability to work under pressure. if you are looking for a challenging and rewarding opportunity, please consider applying. required skills - proven experience in application support, preferably in the airline industry - familiarity with software development methodologies (e.g., agile, waterfall) - proficiency in troubleshooting and technical problem-solving - excellent communication and interpersonal skills - ability to work under pressure and meet tight deadlines - ability to read and investigate scripts in xml/python - basic api knowledge - experience in ci/cd, git - basic sql knowledge - readiness for compensated on-call duties - good english written and verbal communication skills benefits - private medical insurance - bonus for extralegal transport - 22 days of vacation - internal technology training and tech sessions - team building events about us we believe in creating an inclusive and diverse work environment where everyone feels valued and respected. our goal is to foster a culture of innovation, collaboration, and continuous learning....
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