**A2R Digital Close Administrator** - _ Location: Bogotá_ **_ About the job_** Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As A2R Digital Close Administrator within our A2R Digital Close Team. The purpose of this Administrator role is to provide Level 2 administrative and technical support relating to Digital Close processes for the Blackline tool: - For countries **in project mode**, be the point of contact in the admin team for the assigned rollout and support other administrators during the rollout of the A2R Digital close solution, - For countries **in run mode**, support end-users requests/incidents, submitted via the ticketing tools (ServiceNow and CARE). - Scope: - Blackline is rolled out globally. The solution covers: - Américas - AJPAC (Asia, Japan & Pacific) - International (Africa, Eurasia, Middle East, LatAm & Brazil) - Europe - North America **Main responsibilities**: - Follow up with the business units to provide the necessary input and source data required to allow the optimal utilization of the A2R digital close solution. - Work closely with Sanofi ITS Team, and vendor during implementation and testing of Digital Close (Close calendar, MJE, Transaction matching, and Reconciliation modules) to ensure that the final solution satisfies the user needs and meets the organization objectives - Coordinate any testing and provide concise evaluation of issues encountered during implementation/testing/utilization of the A2R digital close tool and weekly updates on project status to the involved stakeholders - Be the A2R digital close tool super user and system expert to enable user generated manipulation of parameter change and to assist in ‘train the trainer’ exercises - Provide post implementation support to the members of the business teams with regards to utilization of the A2R digital close tool and further developments required - Manage the day to day maintenance of A2R digital close systems - GL import and account set up/grouping/assignment, risk assignment, variance & risk analysis - Change request process - Ticket management - Perform administration, configuration, master data and maintenance activities which are mandatory for keeping the tool up and running - ‘Control tower’ role: Primary points of contact for users and with ITS support (project/run), end to end from project start until and including live operations. - Interface between all stakeholders. - A2R digital close tools and process experts. - Guardian of alignment of tool configuration and master data with Core Model - Responsible for maintaining and providing the needed and required documentation for user access management and change management processes, as requested by internal and/or external auditors **A2R Digital Close project/roll out implementation**: - Configure system and jobs in Test & Production, in line with Core Model - Set up master data files, collect data required from Business PM and integrate in system in Test & Production - Quality check data loaded in Test & Production - Support Business PM on trainings of the solution to end users - Support ITS on the System Integration Testing - Participate to the User Acceptance Tests, and resolve technical issues, when appearing, during the session - Drive/perform issue resolution open issues during UAT - Provide post go-live support in hyper care (Participate during the Daily calls, issues resolution, end-users support). - ensure smooth future rollouts for the countries in project scope **Run mode/operation** - Case Management through Service Now & CARE solutions: - Change Request Management - user access management (CARE & ServiceNow), master data management, new accounts, etc. - Incident management - evaluation, issue solving, escalation to L3-ITS, liaising with users. - System jobs monitoring - Provide training sessions/demos to end-users in case required - Implement and follow-up the implementation of new Core Model guidelines (master data alignment) - Execute and follow-up on the modifications required after the Risk Assessment on account reconciliation - Calculate and report on closing KPIs, follow-up on any exceptions and issues identified - Act as first filter on the alignment to Core Model (identify the gaps, highlight any misalignments, work with the GPL to ensure alignment and exception handling) - Monitor and follow-up on the status and count of user licenses in the A2R digital close production system - Provide the requested and required proof/documentation to internal and external auditors - Maintain and update the needed training documentation **PERFORMANCE MANAGEMENT** 1. P_erformance evaluation process_ The evaluation process is defined, in accordance with the Company rules and labour regulations registered in the Compan